Shop Questions & Answers

Greetings. My understanding this is the same CDU from this developer: https://www.cockpit-master.com/ In their website it says the software is included. In Aerosoft website it says Bridge softwire required. Does it really matter if I buy with the software installed or if I buy the CDU from Aerosoft and just install the software? Thanks

When trying to sign in to US shop the message "Your access data could not be assigned to a user" shows up. I haven't visited in a while. Will I need to create a new user account? Thank You. Walter

Hello everyone, hope u are doing well. I have an issue with the textures resolution of the aerosoft a330, when I make the graphic resolution of the simulator in the low level, the resolution in the cabin does not change. It is really important to fix it, because I cannot now use this aircraft from the cabin - the cabin is settled in the ultra level. Thanks in advance, best wishes.

Ik heb de mega luchthaven amsterdam gedownload van uw website Ik heb amsterdam weer gedownload, maar het is niet langer neemt het serienummer dat ik ervoor heb betaald mijn e-mail is bosma120@hotmail.com ik hoop dat je me hiermee kunt helpen

Hello! I just bought HAMBURG airport AEROSOFT MSFS-SIMMARKET but I am not sure where to find the ser number so I can install the software. I appreciate Any help JulianGeorge v.pixart@gmail.com

Hello! The serial number I have received is not valid! Thank you in advance G. Voudouris DELETED

Hello! The ser no. I have received is not accepted during installation of the software. DELETED

Is the V2 version of LOWW going to be released on the aerosoft store anytime soon? Is it going to be free of charge or a price to upgrade?

Since Friday I bought Twin Otter Extended "available as instant download" for FSX and nothing has been sent to me yet. I already checked in "Instant downloads" and "orders" and there is absolutely nothing. I even already received the invoice by mail. Can somebody help me? I wrote to Info@aerosoft.com and created a ticket but they have not responded to me. I appreciate if someone can help me, this is frustrating. I just want to fly my DHC 6 Thank you.

There a couple of JustFlight products I'd like to buy but I'm put off by the JustFlight installer as this will only allow installation in to the Community folder. Now I know I could just cut and paste in to my AddonsLinker folder, but on my system it isn't so easy. If I try to do that Windows says that my organisation doesn't allow that. The solutions given by Microsoft are numerous and technical and frankly, life is too short to mess around with this. Therefore, could I ask, if i buy a JustFlight product from Aerosoft will it use the JustFlight or the Aerosoft installer?

Hi, Is EDSB going to be available to buy from simmarket or orbx? Best Regards Mohamed

Twin Otter Heading Indicator not showing GPS direction? Since last update 1.6.0??

Hello all, I have been trying to use the SMS verification tool to checkout out an order, but it keeps returning "SMS could not be sent, please check your input." message. US country code similar to the post from last year. Any help would be appreciated!!

Now that sim update 10 is released when will the CRJ series be released on Xbox?

Why do I sometimes hear the V1 callout as automated on the 737, but sometimes the PM says it and how to activate it on the ZIBO?

Hi, Just purchased a Cockpit Master - CS 737X CDU for shipping to Sydney, Australia. Can't find any info on shipping times, cost 59.99EUR for express, when can I expect it to arrive? Many thanks, Daniel Leigh

Can U Send Me A New Registration Key For Aerosoft FSMap. Arman C. Majdi 10:18 AM 9/10/2022.

Hi, I have foolishly deleted my Aerosoft Twin Otter purchased on the Microsoft Flight Simulator Marketplace. I want to reinstall the Twin Otter, but I have no record of purchase or download to enable this. There is no mention of the Twin Otter on my Profile Content Manager whether either installed or uninstalled. Can someone advise me on reinstalling.

Hello, I'm trying to purchase the CRJ 900/1000 from the shop and it won't let me add it to my cart for purchase. It says I'm not entitled to make this purchase. Please help, thanks in advance!

Hi the link scenery is not compatible with P3D V5. for those like me who has version 5 of P3D is there any solution? thank you https://secure.simmarket.com/aerosoft-mega-airport-rome-(download)-fsx-p3d.phtml

Hey! I bought the CRJ 200 digital download as a guest and got an email saying could find a link to my download in my account, which I did not have at the time. I created an account using the same email address but there is nothing showing in my Instant Downloads

Screen shoot is attaced. I don't know the reason.Because of the GFW?? I use the system proxy but still not work. Please help...

Hi, I flown P3Dv4, and FSCommander 9.2. Now my FSC doesn,t work. BROKEN! If someone has an FSC to sel or for download please let me know. It will ne very helpfull. I must stay on my chair!! Thank you ad regards, Luigi Brambilla

I don't see any shipping cost or delivery time information on this page of the Shop site: Payment and dispatch | Aerosoft Shop. Where can I find it please? Andy L

Hey all, I've currently tried making accounts with 4(!) different e-mail addresses. I literally never get any activation email. I'd really like to buy something but I can't because I can't access my account.... Can anyone help? Thanks.