Shop Questions & Answers

Hi, First of all, thanks for the delivery of these pedals (after two years keeping hope...). I am a P3D simmer, and I would like to get only one scenery : Canary Islands professional - El Hierro This rise TWO questions 1 - Fabricant: Aerosoft, sim-wings - is this scenery considered part of "Aerosoft products" 2 - I don't want to buy anothing else - and the price is lower than the 30 € value. A positive answer on how to get it would be much appreciated. Regards - Gérard

I purchased the collectors edition yesterday, and I thought one of the options was to receive the DeHavilland CL model instantly- I have not seen it yet in the content manager after several restarts, and the order shows not processed yet in my downloads, which I assume is referring to the Nov 19th availability for the client...Any thing I need to do to get the initial aircraft that was mentioned?

Hello all, I've ordered the MSFS Limited Collector's Edition. Reading there are only 5000 Antonov AN-225's made. How can I be sure my purchase will include the model? Will there be communication at a later date? Or when ordered, it will definitely be inside? Kind regards, Bryan

Hello, I bought the collector's edition, I want to know how long it takes to send the package, I am from Chile. And I would like to know if I will receive the de havilland canada 415 in MSFS 2020.

To modify the shipping address for the Microsoft Flight Simulator 2024 Limited Collector's Edition from Chinese to English, you can translate the address into English and enter it in the appropriate field. Ensure all details like street name, number, and city are accurate in English. If you need help with the translation, please provide the address. I have changed the address to English in my personal user account, where else do I need to change it?

Hello, Thinking about timing for arrival of the Game Code (Premium Edition) being shipped with the MSFS 2024 Aviator Limited Collector's Edition package. Hoping that the shipping time, to include possible delays, has been calculated so that the Game Code arrives comfortably before November 19th launch day. For "Super Fans" that purchased this package, it's crucial that we have the Game Code in-hand prior to launch (hopefully well before launch given how important it is). Thank you in advance for your response.

Do you ship Microsoft Flight Simulator 2024 - Limited Collector's Edition to Colombia?

Hi, I checked the site Microsoft Flight Simulator 2024 - Limited Collector's Edition | Aerosoft US Shop for Pre-order MSFS 2024 Aviators Limited Edition but cant find the shipping cost to the USA. I'd appreciate if someone could point me in the right direction. Thanks in advance!

I might be the only with this problem, but Aerosoft One is almost unusable on my system. It takes more than 5 minutes just to launch, and often it does not open at all. If it opens, it appears to work more or less normally. However, downloads also take forever just to get started. I purchased something from Aerosoft 1-2 months ago and I had to transfer my license to another shop to install the product. I would love to purchase EDDF from you, but I just had the same issues with Aerosoft One as before. I hope this can be resolved. If not, I may have to wait until EDDF is available in other shops. Thanks, Peter

What does this mean?? "Invalid form token!" Every time I try to make a purchase i keep getting this message when I hit next on payment page. Bill M

HI again, Bought Avia CDU on my Aerosoft One account but the download I received was for PMDG Overhead although even the download was marked CDU. 2 support tickets and 2 emails totally ignored but thankfully I did get a reply after 1 week from Robin Junker who asked me for a screenshot of my instant downloads folder which I sent in a return email but since then I've had no reply at all. Ok its only a £10 piece of software but I would dearly love to have the Aerosoft CRJ CDU play on my Tablet. I would even buy it again from Simmarket but im afraid that may also contain the wrong software. PLEASE PLEASE HELP ME . PS I have also created a new suppo…

Hi, I purchased FSS E-Jets 190-195 at Simmarket that adresses me to Aerosoft One. However I didn't find my product in One. Any ideas? Regards Robert

Hi, I always used to get emails from Aerosoft about offers, sales, etc that were in English. Now emails have started to be sent in German. The website has a language selection, is it possible to choose the language for emails? Kevin

I just received an email titled "Sind Sie mit Ihrem Einkauf zufrieden? Jetzt mehr bei Aerosoft entdecken", and starts with "Danke für Ihren Einkauf bei Aerosoft Lieber Kunde,...". Is this just marketing hype? I have not made a purchase 2-3 months, so my first concern is that I have been hacked, though I see no activity in my account. (There is no English version in the email and I only use the US Shop) Please explain. Joe

Good afternoon, as the title says, are you planning to offer discounts on aerosoft products these days? If yes, when will the sales be?

Where do I get gift cards from for Aerosoft products?

Nobody on Aerosoft answer!!! Last Friday I concluded a purchase of Octavi IFR from Aerosoft and Flap kit under order number 1120566558. I haven’t received any email of my purchase and when I check on Aerosoft website I see the information that my purchase has not been processed yet. I live in Brazil but I am in USA now where I put shipping address. I will be here until Thursday May 2° after that I won’t be able to receive my purchase. Could you help me about my delivery or my purchase? In case delivery can’t be delivered until May 2° How can I cancel my order? I just bought because delivery time was up to 1 to…

Hi, I purchased a hardware device in your online store (CDU 737) and its defective. Opened a ticket Saturday and no one has contacted me. Whats the average response times for support tickets? Thanks

Greetings, I just paid for a navdata Pro single dataset, see below. I'm on Linux / X-Plane 12 It took me a while to figure this out, so I am putting it here in case anyone else has a problem installing this on Linux. I downloaded and installed Aerosoft One and logged in with the credentials for the Aerosoft store. Then I downloaded a NAVDATAPRO_WINDOWS.exe file (no Linux file available) which I am running with WINE, and I set the prefix to Windows 10 with winetricks. I logged in with the Serial number which I found in Aerosoft One. Then I had to set the paths (see image 3) where it says "Change Paths". Afterwards I clicked on the download a…

Hello, it is just a year and a day exactly I made my preorder for the Charlie rudder and paid for them already. Is there any update of delivery-date or other delay or stolen container?? The last information is more than six months old, if I remember correctly. Is there any information at all???????? Best Regards Peter

Hi I’m not sure on how to install vdgs could someone help

good night im tj im having trouble with install airbus 319 and airbus 220 from yell sofeware

Good afternoon #20204 I made an question about my purchase in your Shop and after a month nothing. My request number is 20204. Is this normal to wait A MONTH? Yours sincerely

Why after selecting my codes for MSFS for controls do they not appear in BASIC CONTROLS? Surely after selecting a key and confirming it by pressing F11 they should appear there NO? But they don't!!! What am I doing wrong?? I use the Discs for MSFS Premium De Luxe and this is the 3rd time I've installed it with the same result. Extremely frustrating. Norman Macdonald Prestwick

Hello Today i saw à New honeycomb product, 30€ is à good price, but to deliver it in France you ask 16€. What is the reason? Thanks