mopperle
Expert
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Joined
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The product you are talking about is in no way related to Aerosoft. -
Please, before posting make yourself familiar with the structure of the froum and post in the correct section. So that we at least know which simulator and which addon you are talking about.
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Because we believe this topic has been answered we have closed it. If you have any more questions feel free to open a new topic.
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Hier ist die Antwort:
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As said, contact simmarket. This is not an Issue where Aerosoft can help.
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May be its part of the MSFS and therefore it can not be found in the community folder. Please open a ticket https://helpdesk.aerosoft.com/hc/en-gb/requests/new
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As all other objects look OK, IMHO there can be two reasons for this: 1. The stairway is not part of scenery but of another addon 2. Another EDDN scenery interferes
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@Acepilot111 you have to click on one of the images and then on the download symbol. Works even on a iPad. In case it doesnt work for you, try a different browser.
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Your post got nothing to do with original posting. Please make yourself familiar with the structure of the forum anḍpost in the correct section.
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I assume you are are talking about the package for XP12. As written in the system requirements the product is installed via AerosoftONE. So please go to the product page/system requirements, there you find a link to AerosoftONE. Download and install it, log in with your shop account and you will see the product. Next time mind your wording, you got NOT scammed.
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Am besten ein Ticket beim Support aufmachen: https://helpdesk.aerosoft.com/hc/de/requests/new
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Contact support directly with a proof of your purchase: https://helpdesk.aerosoft.com/hc/en-gb/requests/new
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Which aircraft are you talking about?
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Because we believe this topic has been answered we have closed it. If you have any more questions feel free to open a new topic.
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Maybe in the future you should discuss this with the dev of Active Sky, they have their own forum and support site: https://forums.hifisimtech.com/ https://hifisimtech.zendesk.com/hc/en-us
