Shop Questions & Answers Latest Topics

Problem with e190 fss beta vnav

Sat, 13 Jun 2026 23:12:58 +0000

I'm having this problem with the E190 FSS, MSFS 2024, beta version with VNAV. A green message appears constantly and I can't get rid of it. Also, both MDCUs remain off regardless of the time, as if the aircraft hasn't fully powered on. I need help.

flightsimsoft site down

Sun, 25 May 2025 11:33:50 +0000

Hi all

I have been trying to download PFPX after a re install and found the flightsimsoft site is down it says temporary but its been like this since last week. Would anybody know where i can download this from as i cant find any support email for them either. thank you

George

Invoice for order

Thu, 28 May 2026 19:16:01 +0000

I have requested several times an invoice for my order of the 747 CDU. I have received no reply from customer service. I am reiterating my request here on this forum. Thank you.

Patrick MONTGERMONT

Purchasing via Sim Market

Sun, 22 Mar 2026 14:12:51 +0000

Hello,

I have purchased A340-600 via SimMarket, then I got the serial key and the download link to download Areosoft one app. I have downloaded the app and have been logged in but didn't find the aircraft to complete the setup.

so please advise.

aerosoft a330 purchase on simmarket error

Tue, 13 Jan 2026 08:10:26 +0000

aerosoft i purchased your a330 on sim market but cannoct download wtf ? it says i dont have permission what is this kind of uhhhh

New Customer Login Issues

Sat, 06 Dec 2025 15:49:25 +0000

Hi team, this morning I registered an account with the Aerosoft Shop and confirmed via their registration ok. I made a few purchases received purchase confirmations etc. Now this afternoon when I have some time I logged into my account to get the downloads, bizarrely I am not getting into my account, I put my login credentials and I get this message Your access data could not be assigned to a user ?

~~I have tried changing my password which was successful but I still get the same message when I try to login? Any thoughts? Thanks~~

Resolved It thanks

Toliss A340-600 damaged file

Sun, 05 Oct 2025 13:26:13 +0000

Hi, can anybody who owns the toliss a346 from the aerosoft store tell me if they are able to download and extract the file from the instant downloads section?, because when i try to download it i get an error message while extracting it and i would like to know if I'm the only one, i tried using different browsers and file extractors but i get the same result.

thanks in advance

Weird question

Fri, 03 Oct 2025 18:01:56 +0000

A friend bought two planes, a A320 Neo by Toliss and a standart A320 by flighfactor, but he still doesn't own the game nor a computer, but i do, i'm going to see my friend tomorow, but he wants to try the Planes on my Laptop, the files are only ZIPs, but he isn't sure if it's fine to do it, he doesn't know if he will be able to install them on his own computer coming in April 2026, i don't see why it would not work but i want to be sure, it's his Lisences

My PFPX license is inactive – I paid €41 and need a solution

Tue, 24 Jun 2025 11:51:04 +0000

Subject: My PFPX license is inactive – I paid €41 and need a solution

Hello,

I purchased Professional Flight Planner X (PFPX) from Aerosoft some years ago for €41. I recently tried to reinstall and activate it, but the product now shows as “Inactive Product”, and I am unable to use it.

I understand that PFPX may be discontinued, but since I paid for a full license, I believe I should still be able to use the product or receive a solution.

Could you please let me know:

If there is any way to activate or use my license today?
Or, if not, how I can request a refund or alternative solution, as I paid for software that is no longer usable?

I look forward to your response and assistance.

Best regards,

SCREENSHOT REMOVED

no files links in instant download

Fri, 23 May 2025 12:33:56 +0000

tried on both my windows pc with google chrome and edge, and android pad, i believe it is an internet problems

How to change E-Mail address

Sun, 18 May 2025 17:29:52 +0000

I have recently had to change my e-mail address but I am unable to update my details with your shop.

Please advise how this can be done, thank you.

New Pushback 3rd party compatibility

Sat, 24 Feb 2024 14:19:11 +0000

Hi, is it possible to know which 3rd party add-ons are at present compatible with your new product (i.e. PMDG, Just Flight etc.)?

Thanks & regards,

Fulvio

Cannot reset Password. Not receiving any email

Thu, 17 Apr 2025 10:34:42 +0000

Hi i created this account only to post my problem here.

I didn't use my computer for like 6 months and todayi tried to update my 727 within the aerosoft one app. The app wanted me to login back again but didn't accept my password.

I tried to reset it but i don' receive any mail for the password reset. It's like myaccount has been deleted. When i try to logon on the website it say it cannot associate my mail to any account.

I don't know what to do. My paid plane was in that account. Can anyone help me please?

Ben Gurion - why such high prices for P3D?

Mon, 17 Feb 2025 22:17:31 +0000

I’m interested in Ben Gurion Airport for P3Dv5. When searching for it there is a premium for the P3D and XP versions compared to the MSFS one. Why? Sales for P3D have plummeted and many other sellers have discounts for their P3D stock.

But Aerosoft never does. How about matching the MSFS price?

https://www.aerosoft.com/en/search?sSearch=Ben+gurion

PMDG 777-200 LR7F

Sat, 11 Jan 2025 10:38:46 +0000

On January 09th purchased the 777, order 1120610593, the purchased information shows "For Prepar V4", but after download, system ask me where to install, either v4 or v5.

Installed into V5.

Product impossible to work properly

Impossible to start engines.

Requested help but none answer.

I'm very sorry but I'll order my bank to return the invoice.

Limited Collectors Edition Order Not Processed Yet After 6 Days?

Mon, 20 Jan 2025 06:40:37 +0000

Hi Guys,

First all I'm writing with total love and respect for Aerosoft.

I just sent an email to you as well, but I ordered the MSFS 2024 Limited Collectors Edition on Jan 14 and the store said it was available to ship immediately, and would arrive in 1-3 days, but 6 days later it's still showing as order hasn't been processed yet.

A couple of days after ordering the store website said no orders will ship until Jan 19 due to stock issues. However with it being LCE I'd assume those stock issues shouldn't affect LCE orders.

My purchase of $342 was a substantial investment and cost to me, I'm just wondering where things are at and if someone can please make sure that the order is processed and shipped.

I have work I need to do in MSFS 2024 and any assistance to move the order along would be greatly greatly appreciated.

I really appreciate you guys

MSFS 2024 Limited Collector's Edition GamerTag Question

Tue, 14 Jan 2025 06:21:09 +0000

Sorry I may have posted this in the wrong forum before...

I'm about to buy the MSFS 2024 limited collector's edition and where it asks for gamertag i'm confused as to what to input.

In MSFS 2020 it says - myusername#7700
In Xbox website it says - myusername7700

I'm not sure whether to add the # or remove it or which is the right format to use so my previous purchases are ported in once I activate it

Also I originally purchased MSFS 2020 via steam, will my previous purchases port in to the Microsoft Store Version?

Honeycomb - Alpha Flight Controls XPC

Wed, 01 Jan 2025 18:29:32 +0000

Hello, I am interested in it. Is it available immediately or has any delay.

Thank you and greetings

How can I install scenery for MSFS2024 in Aerosoft One?

Mon, 25 Nov 2024 14:10:26 +0000

Hey.

I bought lots of

sceneries such as EDDF, EBBR, etc. for MSFS and I installed them via Aerosoft One. But I cant find a button to install them into MSFS2024. I reinstalled Aerosoft One and still no MSFS2024 button. I also opened the settings but there is nothing where I could set the MSFS2024 path. Only The MSFS2020 one.

Am I wrong, or does the Aerosoft One Client not provide MSFS2024 support? Because in the Aerosoft Shop e.g. EDDF is claimed to support MSFS2024. So how can I install it?

Thanks :)

LOWW Gaya Simulations not showing up

Thu, 28 Nov 2024 15:38:30 +0000

Hello, the scenary LOWW from Gaya Simulation I bought in the Aerosoft Store is not showing up in Aerosoft One. Also not under the section: other products. I also have never gotten a product key for it
What to do now? I would like to install the airport for MSFS 2024

regards

Day 7 after launch and still don’t have my LCE

Mon, 25 Nov 2024 21:24:54 +0000

Sooo glad I paid so much money and was charged the $45 for $9 postage to get this more than a week after launch. Thanks Aerosoft.

Redem after Charly pedals delivery

Wed, 23 Oct 2024 16:16:33 +0000

Hi,

First of all, thanks for the delivery of these pedals (after two years keeping hope...).

I am a P3D simmer, and I would like to get only one scenery : Canary Islands professional - El Hierro

This rise TWO questions

1 - Fabricant: Aerosoft, sim-wings - is this scenery considered part of "Aerosoft products"

2 - I don't want to buy anothing else - and the price is lower than the 30 € value.

A positive answer on how to get it would be much appreciated.

Regards - Gérard

CL415 not showing on content manager

Sat, 21 Sep 2024 12:53:21 +0000

I purchased the collectors edition yesterday, and I thought one of the options was to receive the DeHavilland CL model instantly- I have not seen it yet in the content manager after several restarts, and the order shows not processed yet in my downloads, which I assume is referring to the Nov 19th availability for the client...Any thing I need to do to get the initial aircraft that was mentioned?

MSFS Limited Collector's Edition - AN-225

Wed, 25 Sep 2024 17:56:31 +0000

Hello all,

I've ordered the MSFS Limited Collector's Edition. Reading there are only 5000 Antonov AN-225's made. How can I be sure my purchase will include the model?

Will there be communication at a later date? Or when ordered, it will definitely be inside?

Kind regards,

Bryan

Microsoft Flight Simulator 2024 Collector´s edition

Wed, 25 Sep 2024 19:01:41 +0000

Hello, I bought the collector's edition, I want to know how long it takes to send the package, I am from Chile. And I would like to know if I will receive the de havilland canada 415 in MSFS 2020.