Shop Questions & Answers

If i buy the aerosoft a320/321 and then purchase the a330 a few minutes later will i get the discount for having bought the a320/321? And the second question is if i buy them all at once i do not get the discount for second product since i do not own any aerosoft aircraft correct? So it is best to buy one aerosoft airbus qualifying product then buy the a330? Yes i am talking about the Aerosoft a321 pro not the old version LOL.

Hello, When I try to add products to my account it says that I am not verified and to respod to the email. I don't have the email. Is there a way to get a new verification email? DELETED Danke, Scott

I just bought the Aerosoft A330 instant download. but nothing appears on the download page. the payment was successful what should I do?

Hey there. Sorry, I thought I had this answered however just found the gift vouchers are on the Euro site and also they are physical. I need to do this for someone in Canada. So need a better solution if possible. I want to buy a product as a gift for a friend. How might I achieve that? He has Aerosoft products (Airbus 320/321) and I would like to get them the 330 when it is released. Do you have gift cards or can I gift them the product (with the discount as they already have the 320)??? Thanks! Phil

Hey there. I want to buy a product as a gift for a friend. How might I achieve that? He has Aerosoft products (Airbus 320/321) and I would like to get them the 330 when it is released. Do you have gift cards or can I gift them the product (with the discount as they already have the 320)??? Thanks! Phil

Hi, thanks for my beautiful new Honeycomb yoke and thanks also for the discount voucher you kindly sent! When using it to pick up a scenery pack or two however I cannot seem to get it to work, entering it at the checkout just seems to refresh the screen with no effect. Any help greatly appreciated, regards Mark

Dear Aerosoft Team, I'm puzzled by your pricing policies... Your own "branded" Canary Island Professional Grand Canaria and Tenerife P3DV4 products are currently being discounted at 20%. Yet, when I go to the SimMarket website, I see the identical products being available at a 25% discount. How is it possible for a third party to be cheaper than a company which does its own branding and product distribution? Needless to say, I have obtained both mentioned products via SimMarket. For me it is a matter of principle. Herman

Hi I do not seem able to login to my shop account, is anyone else having problems?

Dear Aerosoft Team, You have a banner infivating 25% discount on selected professional airports yet when looking under the sales button it indicates 20% Can you please verify as it's very confusing. Thank you. ⁸ Herman

Simple question that i'm asking regards some of the products that I already own that I got on other thired party websites like steam store and also fspilotshop. I wondering if there is away to to get the keys and licence and whatnot to be accepted on here? So that it shows under my account that I can download the A320 since I have got the pack.

Hi, I just saw Aerosoft's SBRJ scenery and it's just amazing. I'm an informal scenery designer myself (free scenery) and I have my own SBRJ, but I can't find out how to make the bridge (the Rio Niterói bridge) animated with traffic. It's a deep mystery to me. I tried GroundTraffic, but "waypoints too far away", and even then, how to make it ON the bridge, not under, would be another mystery. If I could edit X-Plane's default bridge, making it higher, would suffice for me, but I don't know how to do that or if it's even possible (maybe in OE?). I'm not a programmer, so I wouldn't mess with datarefs and dsf files etc, so.....Any ideas? Help? Please? help....me...? …

hello Aerosoft, i have a question about the Straw addon, is the addon also coming to fs19? i realy enjoyed it on fs17 and i would love to have it on fs19.

Please explain this for a dummie. HOW TO INSTALL: - make sure, that you use X-Plane 11.11r2 - copy unziped "JD330XP11" folder to ..\X-Plane 11\Aircraft\ folder (make sure you don't use nonEnglish symbols in aircraft's installation path) - please visit http://handling.jardesign.org and download the latest version of Ground Handling plugin. It works with JARDesign 330 without registration (for free). No registration need. No serial key need. Please note that the “Deluxe” version of this plugin (may work with other aircrafts) is payware. - start X-Plane 64 bit and open JD330, activation window will pop up *** - select automatic …

Hi all, I went to buy the Mallorca evolution Scenery tonight as I discovered that I'm still on the old one 😮 but your running a sale on the pro airports at the moment aren't you.. Any idea when this will end guys so I can update using the upgrade service? Regards, Tom

Hello, after buying NavDatapro, can not download the database. My account does not seem correct. The mail and serial number are correct (copy / paste). Can you help me out? Thank you

hey guys, i'v been using old version for years. checking update inside of planner receiving "up to date" or "latest version"... i went to the areosoft website today and found new 2.03 ready for download, what i did. now it wants my serial... i couldn't find it. i don't remember if i buyed PFPX via aerosoft website... any help please? thank you michael

We would like to point out that if you purchase an Aerosoft Product Steam Key from the MMOGA Online Store, we won’t provide you any revocation right or support as the origin of these Steam Keys is unknown. Please understand that we cannot assure you any warranty or validity for the Steam Keys.

This statistic is recalculated every 2 minutes and covers the last 100 ratings we got from customers. @import url(https://aerosoft.zendesk.com/stylesheets/public_satisfaction.css);

If you need to know if a product is compatible with your simulator (or hardware) you best check the product page and see what is in the requirement list. If your simulator is NOT listed there you should NOT assume it will work. Please note that FSX and FSX;Steam are not the same simulator and that products for P3D are always only compatible with one specific version. If P3D V4 is listed it will NOT work on P3D V3 and vise versa. If P3d V4.1 or V4.0 is mentioned you can assume it will work with P3d V4.2, but not the other way around. If you only see Prepar3D without a version number you have to assume it is the original release. It did not ha…

All the serial codes that are send out are tested and though we send out tens of thousands none has yet proven to be incorrect. There are three reasons why it might fail for some customers. The serial code is just not correctly entered, we advise you to copy and paste it and not try to manually retype it. The serial code is copy and pasted with a space before or after the actual code. The email address is not exactly the same as in our system. Make sure the case is correct, name@mail.com is not the same as Name@mail.com. If it still fails after checking these possible issues send us a small screenshot of the screen after you inserted …

You will find the serial key and/or download link for the product you bought on the Order History Page. To find this information follow these steps: 1) On our main web page (where you see the news) you will find the [ACCOUNT button] 2) Insert your email and password there, these are the same as you used when you bought the product and click [Log-in] 3) Under Instant downloads you will find your order with the download link and the serials (should one be needed) 4. If you made the order a long time ago you might find it in the 'old shop system

You will find the serial key and/or download link for the product you bought on the Order History Page. To find this information follow these steps: 1) On our main web page (where you see the news) you will find the [ACCOUNT button] 2) Insert your email and password there, these are the same as you used when you bought the product and click [Log-in] 3) Under Instant downloads you will find your order with the download link and the serials (should one be needed) 4. If you made the order a long time ago you might find it in the 'old shop system