Shop Questions & Answers

I just bought the honeycomb yoke and throttle and am loving it, however everywhere I've looked for the configuration tool I can't find it. Every download location just has the ASU updater which I already have installed but not the configuration tool. It's taking an incredible amount of time to go through and manually set peripheral maps and settings for these two new peripherals. Any help would be greatly appreciated.

Hi, I've open a support ticket, but I'd like to draw attention on the fact that I've bought a product yesterday that hasn't been delivered. In the past, buying an X-Plane scenery offered a link in the instant download section of one's personal account at the shop. Now, I was only offered a link to "Aerosoft One" 0.11.0 under my purchase, which is the primary and sole method of retrieving my files from now on. But my newly purchased scenery Ben Gurion XP doesn't figure in the list of available products to install, once installed the "Aerosoft One" software. That's not cool and will certainly prevent me from buying directly from Aerosoft in…

Hi! On my order for the Honeycomb Bravo Throttles it says "Order Completed" But with no tracking information. Does this just mean its been fulfilled but awaiting dispatch or something? And how much would the import duties be to the UK? Thanks! Ed

Hi, Purchased Anchorage Professional for P3DV4 today, i've turned off all my firewall protection and anti-virus software and it will not download for various issues, tried about 10 times and the most I have managed is 2GB out of the 4.1GB, then it generally stops and states 'Couldn't download - no file' or 'Couldn't download - no permissions'. Please can someone assist ? Thanks Martin Littlemore

Finally, after a lot of effort, I bought Active Sky yesterday, but from yesterday until now, after payment, my order is: Your order has not been processed yet. What is the reason? How long should I wait?

Good afternoon - have you had any news on when this product might be available to purchase again? Many thanks.

Good morning - I hope you can help with two questions related to MSFS as I am looking to purchase the CRJ. From other threads it appears that it makes sense to buy direct from the shop here which is fine by me. 1. How is installation achieved? Is it an executable and installed direct or is it a "license" which shows an entitlement in the MS store? 2. If I have two licensed copies of FS2020 - 1 via MS Store and 1 via Steam, am I able to install for use by both installations (NOT concurrently) or do I need to pick one and accept that's the only install it will work on? Many thanks

Hi to all, with the XBOX release only two weeks away, are there any news about the availability of the previously announced USB Hub, which will be required to connect the existing Alpha Yoke to the XBOX ?

Is there any information when Honeycomb spare parts are available in Europe? I'd like some additional levers but the Honeycomb Shop won't ship to Europe, and the Aerosoft Shop does not list them (yet).

Hello, I have two different Aerosoft Shop Accounts. As of today, I can no longer log in. Despite the correct password, it is not possible to log in because the password is wrong. When I reset my password, I did not receive an email. These are two different mailboxes from two different providers. There is also no e-mail in the spam folder. I ask for help. Many thanks. Robin

I bought a couple airports during the recent sale and realized each comes with it's own installer. Also, it seems like ASUpdater wasn't able to update Paderborn to 1.0.5.0 itself. I had to fetch the setup file from a news post on the homepage. The Windows Start menu now has an entry for each airport I bought. This isn't ideal and I am wondering if something akin to OrbX Central or Contrail is planned in the near future? I would love to have one download manager for all products I bought at Aerosoft.com with automatic update and a shop interface with a map. OrbX Central really is the gold standard here, they make it really easy to visually browse the world and …

Hello, fellow Aerosofters! Hope you are all keeping safe. I am making the move to MSFS, and have tons of Aerosoft purchases from the good ol' FSX days. Some absolute classics! Anyway, I have a question being brand new to MSFS - where is the best place to buy? The CRJ looks brilliant to me. Should I use this site, or the MSFS Marketplace? Are there pros and cons? I guess using the Marketplace will mean that I won't have to worry about manual updates any more? Sorry if this is the wrong place to ask, and apologies if this is a stupid question. Thank you for your help! -Adrian

Good day, I have just encountered a Huge Frustration-Wall infront of me. I have Installed OMSI-2 Hamburg Tag & Nacht on my Old Machine, which i've replaced with a New Machine just a few days ago. I had the Add-On installed on the Old one, as said. Today, i tried to Download the Add-On again, yet it didn't work. Here's the issue: -First when loading onto the Page all is fine -But, when clicking on any Version/Button all it does is loading a Blank Site (about:blank) -After this, nothing happens. Please do note that these are on my Private Machines, and not used for any Public U…

I am trying to purchase a product through the store and it requires me to input my phone number for an SMS verfication. I enter my 10 digit number after "+1" because I am in the US but it tells me it's invalid after I submit it. It is the same problem as this post from last year: https://forum.aerosoft.com/index.php?/topic/150101-input-for-sms-verification-issue/ Any help is appreciated. Thank you!

I have received an e mail from UPS requesting £50.74 duty on my Bravo throttle. Is this correct as on the bottom of your invoice it says Tax free export. the total amount has been paid completely The reason i am asking is that there a lot of scams regarding courier deliveries at the moment and I dont want to be caught out

This is display of a simbrief flightplan brought into a A320neo This is the EXACT same flightplan brought into CRJ700 Question Why the discontinuity? and how do I get rid of it. I have no trouble getting rid of discontinuities in A320

Hello, I was just wondering if the Honeycomb delays are also affecting the Airbus throttle packs? As they don't require the silicon the others parts do I'm hoping not I know they are available in the US at the moment, so just considering whether it's worth the hassle of shipping it from there if it will be late summer/autumn before Europe get some stock. Many thanks, Theinvoker

Hello Aerosoft, In december 2017 I bought Hamburg professional for P3Dv4 (Order# 1107263). Now I am trying to buy the new sim-wings Hamburg, but the discount is not applied. When entering the serial manually in the check-out I get the message Voucher could not be found or is no longer valid Can you please assist?

I am sorry. but I built a brand new top-notch machine for the FS. I got the DVD bundle with an activation code and now every time I start the game the DVD1 needs to be present. Who in his right mind is still including noisy and slow DVD drives in his PC ? Has Microsoft gone nuts with copyright protection technology of the 80s? It is not possible either to exchange the activation code included in the DVD box with a download version that supposedly will not require a DVD. I am really angry, since I paid, wasted more than two days trying to figure this out, and, by definition, this won't work.

Hi! I am trying to buy a couple of sceneries for MSFS, but get an error at checkout (Verification code should be 4 digits). Trying to pay with a mastercard, but the store insists using a 4 digit CVC code. My Mastercard and Visa has only 3 digits. Why is this? Edit: I tried again with a VISA card. That one was accepted. However, after going through the safety check (PSD2,) the website sends me back to my shopping chart, and the credit card details are wiped out. Edit 2: I emptied the shopping chart and restarted the PC. Tried again with Mastecard. This time it accepted 3 digits, and the order went through. Dodgy and strange behaviour.…

Hello, order n.1120295189 (12th of Feb) Thrustmaster - TCA Quadrant Add-On Airbus Edition Thrustmaster - TCA Officer Pack Airbus Edition On the 1st of March, Marius Ellenbürger told me that Aerosoft were expecting to ship at least the Officer Pack soon. But no joy as of today. Any chances you have updates? It would be very helpful if you could setup a page or a forum post where you regularly update us about these pre-orders and the status of shipments, otherwise I (and I believe also other customers) feel a bit left in the dark. Something like Overclockers UK are doing would really help in terms of transpare…

Hi, I just bought the Frankfurt professional with the upgrade service (thanks for that) however the download or order is not visible in my account. Can you help me? regards, Raymond

Hello, I just wanted to buy EDDB for MSFS. However, on the aerosoft store is says that this software is not available. cheers, Mike

Are orders placed outside the EU VAT free?

Hi, do I understand well that any of your new MSFS add-ons (apts) are entitled for a discount, for previous P3D customers? Thanks for any answer & regards, Fulvio