Shop Questions & Answers

Hello, can someone explain what I need to do to fix the online verification required error that is stopping me from downloading a purchase. I have verified the creation of my account already so I'm unsure what I'm doing wrong.

Hello, i want to buy Computer desktop, did you ship to switzerland ?

Hi, I pre ordered the throttle quadrant on Amazon UK in October. I notice there were some updates three months ago in January that new dates should be provided but i cant see any news since then. Amazon have been nothing short of useless in providing info. You get the usual copy paste "we are working to fulfil your order" rubbish. Surely someone, somewhere must know whats happening with these? Thanks

Hi, is it possible to know if there's some discount on your new MSFS add-ons for previous P3D customers (i.e. La Palma, Berlin Barndenburg etc)? Thanks for any answer & regards, Fulvio

Any idea about when will it be back on stock?

I bought the Honeycomb Throttle on aerosoft, at checkout i used Paypal and didnt create an account. How can i find my order number to see when my product will be delivered?

So i got the crj form the marketplace in msfs and i had the bug where i could not load the crj it would crash so i saw someone say put traffic on ultra and i did and can load it but when i try to use my rudder it does not move and i DO NOT use a Xbox controller for flight sim i do other games could that be it?

I everybody , i buy crj 500 for fs2020 in simmarket and i have this problem when i want to install . I make clean install of my computer and is same. What can i do for is working . Thanks for answers and helps me...

Hello, Can I use my PayPal balance as part of my payment for products I wanna buy?

Seeing I purchased the CRJ for FSX and I go to prepar 3d do I have to purchase it again .Thank you in advance. I bought it from Aerosoft

Hi guys! Here Matias from Uruguay :) grettings for all! CRJ-900 from Pluna ( Pluna dont exist anymore) I have one question.. I only want the 900 version, when its release.. can i buy it standalone? or i need buy the 550/700 version and then upgrade or something like thats?? Thanks! Good flights :D

Hi, I sent Mathijs a mail and it looks like my order is confirmed, I'm sort of confused as I haven't gotten a reply from him on mail, I also haven't seen any download pages for an installer, just this zip folder. I don't know if that's what I'm supposed to download but I want to ask just in case it hasn't been verified or if the fact that the .zip file won't download is just because the servers are being hammered right now.

I'm sure I am just missing it somewhere, but where do I find my product serial number. Purchased CRJ for MSFS via the Aerosoft Shop. Received Confirmation Email and found download link, just can't find serial number. Thx

Good afternoon, I bought this app X-Life Deluxe and I'm not able to click on the game x plane 11, I need your help thanks,

I bought the a318/18/20/21 pack off of the aerosoft store without an account, i was wondering where i can find the download. Thanks.

Hi, I do understand currents situation with TM TCA obviously. But still I would love to hear any update/estimate/gossip even on when pre-orders may become reality What's current version of truth? I am patient, I can wait, but since checking the status is my morning routine for weeks I am hungry for any new news. Thanks, &

I preordered the Honeycomb Bravo Throttle on Aerosoft with Paypal. I didnt get any E-Mail Order Confirmation. I didnt need to enter my email so i thought it would get it on my Paypal Email. Will i get an order Confirmation when it is available?

Greetings, I am wondering when yhose of us who purchased the PMDG 777 base package from Aerosoft will be able to download the latest version. Thanks. -Charles Kiel

Hi Guys, i bought pmdg 777 at conrad store. How can i access to the installer when they are out? Thanks in advance

I now have my Alpha yoke and the Bravo throttle quadrant. But i'm not happy with the way they are sitting on top of my desk. I have found a product that addresses this problem - in a nutshell it's a steel plate that can be mounted on top of the yoke and the throttle, and that in turn is then fastened to the underside of the desktop. Have a look here: https://www.allsportsystems.com/flight-simulator-under-desk-yoke-mount.php I woul gladly order one even if the price ( $ 99,--) is rather self-conscious, so to say, if it weren't for the staggering shipping fees which amount to $149.80 for shipping to Germany. The company doesn't seem to ha…

Please delete my account and remove my data

Hello to all: I finally picked up my Honeycomb Bravo a couple of days ago. I have been slowly trying to assign axes and buttons to the various aircraft in the simulators I have. In P3D v5.1, trying to upload the PMDG profile and activate via the Aerosoft Configurator, just brought me a lot of problems. I wanted to deactivate the PMDG Profiles, but I was not able to find or understand how to do that. So, I deleted the PMDG profiles in the BIN folder of Honeycomb, leaving only the default Bravo and Alpha profiles. Notwithstanding that, when I start P3D and/or when I change/load an aircraft (PMDG or not) I get an on screen message telling me that the PMDG NGXu pro…

Aerosoft, Please consider changing your carrier from UPS to someone else please. I have waited weeks for an order you processed and the dates have been changed on numerious occasions. It was due for delivery today so took time off to make sure I was here, but it is now 1620pm and they have now sent an email saying it wil be delivered Monday. I am a patient person normally but just to put it in context, I recieved a Honeycomb Throttle in 4 days from Hong Kong by FEDEX If they can do it, so can UPS Poor service, just for info

Hello people, I'm currenty browsing for some cool airbus liveries but all the pictures don't load, is there some kind of lag reduction that I accidentally turned on or is it just my internet? Either way I can still view the pictures by clicking on them then clicking the little map icon in the middle, it then opens a new tab to the picture in full screen. It's a little bit annoying so I was wondering if it's a setting I accidentally modificated. Thanks

Hello, i've ordered the TCA throttle and TCA officer's pack back in the end of October while the products where labelled as "in stock" and from more than a month its in pre-order status, i'd like to know if you'll have those products soon as this order is getting way too long compared to the advertised delivery within a week of order. hoping to recieve a fast answer, i wish you a good day.