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Marius Ellenbürger

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Marius Ellenbürger last won the day on January 14

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About Marius Ellenbürger

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  1. Hi Kev. and welcome to our forum! Without a date from the manufacturer and the shipping company it is simply impossible to answer. In any case, some time pass. Place an order with the payment method "payment in advance via bank transfer" so you do not get charged during the checkout. As always, you can cancel your pre-order at any time, no matter what payment method you used. Greetings, Marius
  2. Good morning Yannick, Let me check our inbox. You can expect my answer within the next few minutes. Greetings, Marius PS: I deleted the screenshot from your post, because it shows your full email address.
  3. You get the tracking number within the next 2 hours. You can find your package on the picture above. Greetings, Marius
  4. There is a problem, indeed... Something went wrong with your payment. Could you please send me an email to info@aerosoft.com incl your order number? We´ll sort this out asap!
  5. Just send us an email to info@aerosoft.com incl. your order number. Greetings, Marius
  6. Would be nice... We have not received a delivery about Thrustmaster devices yet. Greetings, Marius
  7. Hi John, Your order has not been picked up yet. I already see a tracking number, so should be picked up by UPS today. Greetings, Marius
  8. https://www.aerosoft.com/de/hardware/flugsimulation/throttles/3379/honeycomb-throttle-pack-fuer-airbus-a319-a380 I am really sorry, I am not allowed to speak for Amazon FR. Furthermore we don´t have such information, sorry. Greetings, Marius
  9. What a tough week! Sorry for reporting so late, but here we go. With snow, rain and 0 degrees the container arrived in Paderborn and has been handled in record time. So far, all orders that were scheduled for this batch are ready to get picked up. Please understand that for some customers the tracking status does not change within 24 hours. It was simply impossible for DHL and UPS to pick up all the parcels today. Of course there are some special pickups planned for tomorrow. As you already thought, we could not ship all pre-orders, but we are very happy to be one step further again. Obv
  10. Because we believe this topic has been answered we have closed it. If you have any more questions feel free to open a new topic.
  11. Of course you do not have to pay VAT during the checkout. Greetings, Marius
  12. Actually it has been posted here few weeks ago and I had a call with my friends from Honeycomb a week earlier. So don't worry we are fully aware of the "Inventory Update". As soon as we realize that we are also affected, we will let the customers who have ordered from Aerosoft know that further delays are to be expected. Also EVERY distributor in the EU will be contacted by us to make sure that every single customer who has not ordered on aerosoft.com is informed as well. I mentioned it few times already, this is not true and not fair. If it looks like that from the custome
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