Marius Ellenbürger

Hallo und willkommen in unserem Forum! Ich kann es leider hier nicht sehen, aber schätze mal Sie kommen aus Österreich. Unser Shop erkennt auf der Startseite nicht immer sofort in welchem Land Sie sich befinden (cache problem) und geht vorerst von Deutschland aus. Mit Klick auf das Produkt erkennt der Shop, dass Sie sich im europäischen Ausland befinden und berechnet die richtige MwSt. Aufgund von MOSS, sind wir verpflichtet Ihnen die MwSt. des Bestimmungslandes zu berechnen und in Ihrem Fall die 20%. Viele Grüße aus Paderborn Marius

Hola Jesús, In case you received an email last week you will get your Bravo Throttle from the delivery within the next 2 weeks. If not, the next container, which is also on its way. As soon as we have an exact date from the shipping company, you will receive an email as well. Greetings, Marius

Hi saschpe, Hope you are doing well. I would not be surprised to see a post like this on Twitter. We also receive deliveries in August and are able to ship pre-orders again. Customers who are affected by the first delivery in a week have already received an email. Don't worry, another one is already on the way! Greetings, Marius

Hi Joop, Yes, there is already a result. Here you can find the website of the Home Cockpit Contest incl. pictures of the winner: http://homecockpit-contest.aerosoft.com/ Greetings, Marius

HI there, Hope you are doing well. Unfortunately, there are still a few steps to make until I can tell you more. But long story short, products from Honeycomb are on the way to us again! Stay tuned! Greetings, Marius

Hello Sir, Unfortunately, nothing we would like to share, sorry. However, you´ll get some updates within the next two weeks! Greetings, Marius

Because we believe this topic has been answered we have closed it. If you have any more questions feel free to open a new topic.

Hi, could you please send me a support request incl. your order number, so I can check the case once for you? Greetings, Marius

Hi there, I would not call it sad. Maybe we have some news for some customers soon..... Stay tuned! Greetings, Marius

Hi there, At this moment no one has the Honeycomb products in stock. Unfortunately, we can't say who will be the first to deliver new orders as we don't know how many pre-orders a shop in the UK has. Greetings, Marius

Don´t worry, Honeycomb is still working and we are in contact nearly every single day! Greetings, Marius

I have updated your Aerosoft customer account and manually registered the SMS verification. Greetings, Marius

Good morning together, I think you have already seen it. So far, all packages arrived in the UK and the tracking status has changed. Unfortunately, UPS could not tell me the reason for the delay - however, I am glad that the packages are soon with you! Greetings, Marius

okay.... regarding the delivery problem: As promised I´ll take care of every single UK customer facing the problem. Unfortunately, we already had the same problem in April. The packages are in Herne-Boernig (Germany). Together with Mr. M. (don´t want to mention his name) we expect to sort it out soon, but I could need YOUR help as well. If you have the same problem, please write a short email to info@aerosoft.com incl. your order number and please use the following Subject: "UK-UPS Herne-Boernig" With my database I could already find a lot of tracking numbers, but I am sure not all of them. I am really sorry, I cannot tell you a date, only that I am doing my best to solve the complete topic. Again I can guarantee, the packages are not lost and the Bravo Throttle will be soon with you! Greetings, Marius

Correct, this was the "last" container. Unfortunately, I cannot give you a number, but I can tell you that so far no order has been cancelled. Give me a few minutes, have the call with UPS right now! Greetings, Marius