TB1 0 Posted March 26, 2021 Share Posted March 26, 2021 Hello, can someone explain what I need to do to fix the online verification required error that is stopping me from downloading a purchase. I have verified the creation of my account already so I'm unsure what I'm doing wrong. Link to comment Share on other sites More sharing options...
TB1 0 Posted March 26, 2021 Author Share Posted March 26, 2021 Please login to display this image. Link to comment Share on other sites More sharing options...
TB1 0 Posted March 26, 2021 Author Share Posted March 26, 2021 This is what happens as soon as i get to 2gb downloaded Please login to display this image. Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4162 Posted March 26, 2021 Deputy Sheriffs Share Posted March 26, 2021 Which browser are you using? Link to comment Share on other sites More sharing options...
TB1 0 Posted March 27, 2021 Author Share Posted March 27, 2021 2 hours ago, mopperle said: Which browser are you using? google chrome Link to comment Share on other sites More sharing options...
Deputy Sheriffs Tom A320 4915 Posted March 27, 2021 Deputy Sheriffs Share Posted March 27, 2021 The online verification has nothing to do with the download problem you have. As the download works fine for me using different browsers and from different networks and I suggest that you give a different browser (e.g. Edge) a try. The online verification happens later during the setup, when your email address and serial number are getting verified online. Link to comment Share on other sites More sharing options...
TB1 0 Posted March 27, 2021 Author Share Posted March 27, 2021 33 minutes ago, Tom A320 said: The online verification has nothing to do with the download problem you have. As the download works fine for me using different browsers and from different networks and I suggest that you give a different browser (e.g. Edge) a try. The online verification happens later during the setup, when your email address and serial number are getting verified online. ok I will try on a different browser thanks Link to comment Share on other sites More sharing options...
TB1 0 Posted March 27, 2021 Author Share Posted March 27, 2021 1 hour ago, Tom A320 said: The online verification has nothing to do with the download problem you have. As the download works fine for me using different browsers and from different networks and I suggest that you give a different browser (e.g. Edge) a try. The online verification happens later during the setup, when your email address and serial number are getting verified online. Please login to display this image. I tried on Edge had the same issue Link to comment Share on other sites More sharing options...
TB1 0 Posted March 27, 2021 Author Share Posted March 27, 2021 Please login to display this image. no luck on internet explorer either Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4162 Posted March 27, 2021 Deputy Sheriffs Share Posted March 27, 2021 I asked for your browser, as the first error give n is very common in combination with Chrome (you can google for it). What you might try is to download it with a download manager. Also I would try to turn off the AV software while downloading, maybe something is blocking it. Or are there any restrictions from your provider? Link to comment Share on other sites More sharing options...
TB1 0 Posted March 27, 2021 Author Share Posted March 27, 2021 9 minutes ago, mopperle said: I asked for your browser, as the first error give n is very common in combination with Chrome (you can google for it). What you might try is to download it with a download manager. Also I would try to turn off the AV software while downloading, maybe something is blocking it. Or are there any restrictions from your provider? I've tried without AV and unfortunately that didn't work I'll try with a download manager now and I don't believe I have any restrictions but if you know a way to check I'll do that too Link to comment Share on other sites More sharing options...
TB1 0 Posted March 27, 2021 Author Share Posted March 27, 2021 47 minutes ago, mopperle said: I asked for your browser, as the first error give n is very common in combination with Chrome (you can google for it). What you might try is to download it with a download manager. Also I would try to turn off the AV software while downloading, maybe something is blocking it. Or are there any restrictions from your provider? Using a download manager worked thanks for the help Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4162 Posted March 27, 2021 Deputy Sheriffs Share Posted March 27, 2021 Because we believe this topic has been answered we have closed it. If you have any more questions feel free to open a new topic. Link to comment Share on other sites More sharing options...
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