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Purchase issue

Eclipseyy
in Shop Questions & Answers

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Hi, I have complete my purchase for QualityWings - Ultimate 787 Collection for P3D  at 21:29 (UTC+8) on 7th July. After paid by VISA card,  "Mollie" redirect me to return to shop website with Notification--> Oops! An error has occurred! (attached for your reference.) And refreshing doesn't work, according to my bank account record, the payment has been debited.

Thus, i am wondering if the payment was also shown accomplished from your end or not? Because I cannot find the product in my instant download page as well as my registered Email also didn't receive an Invoice?

Sceen shot20200707215232.png

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