Ask for a status update then, issue is not solving quickly. I have been waiting for almost a month now. We (marketplace people) are your customers too. "Simply nothing we can do" as an answer for a month is not acceptable. Pressure Asobo, ask for a status update, just do something.
I've tried every scenario. Load from index/Pilot route secondary and primary. The same. Tried typing the file name in the fpl screen then clicked on the route LSK.
All I've got is "Route Loaded", then when I click on exec, the plan is empty. No errors but no dep, dest, legs, nothing. All empty.
the problem is that there simply is not a "general" profile that makes the AP section work with any aircraft. The default throttle profile that comes with the HC Configurator download has the AP section defined for use with a default piston like the G1000 Cessna. But it already won't work with the default airliners that come with X-Plane as they are using different autopilot variables and commands.
So...it all comes down to which specific aircraft you are targeting. You can also check out our dedicated download area to see if there already is a Bravo profile for your aircraft available.