Behind the scenes
Behind the Scene is a series of small informational posts on what is going on in the offices, workshop, support facilities and so on. We know our products well and are able to work, repair and refurbish them. This isn’t intended to be repair tutorials, or maintenance methods, but just an insight of what we do.
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Hi Guys: I'm wondering what is going on at Aerosoft these days. Last time i was simming (around 10/15 years ago) the company was very responsive, and really good with assisting its customers. I submited a support ticket three days ago about my purchase not being able to be downloaded in Aerosoft One and i notice that similar posts in this forum are unanswered. Very disappointing. Nevertheless, here's hoping that you can help me. Here's the Support Ticket Number: I have tried ensuring that Windows Defender is off, the machine has no antivirus except for Windows Native as it's purely for MSFS2024. Contrail, Simmarket, OrbX, IniManager are all working absolutely fine (i reinstalled Windows over the weekend, and installed over 90 airport sceneries with no problem), it's just Aerosoft One preventing me from Installing the Bali scenery that i purchased and have paid for. If someone could kindly look into the issue so that I may enjoy a flight to Bali, or alternatively, refund the money if you can't make your systems work, that would be lovely. Assigned to Aerosoft IT Id #44933 Many thanks Paul Smith -
You are Welcome Ed, I am close to hanging my hat and allowing new and younger talent to take over. I hardly get time to sim anymore due to work - so I loosing my touch -
Fellow Captains July's screenshot contest should be a breeze as you perform this task with every departure. so let's get creative and show some of your best "CLIMBING OUT" captures. Arrow: Departing TVSM Mustique in the Grenadines (MSFS 2020)
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TBM 940: Departing S43 in Washington State (MSFS 2020)Please login to display this image.
Piper Seneca: climbing out of TRPG - John Osborne (MSFS 2020)Please login to display this image.
Piper Seneca: Gear up - Climbing out of TVSM (MSFS 2020)Please login to display this image.
Austrian A321: Climbing out of LOWW (X-Plane 11)Please login to display this image.
AmeriJet Boeing 727: Cleaned and and climbing out TLPC Vigie, heading to TDPD Melville Hall (MSFS 2020)Please login to display this image.
Fenix A320: Climbing out over New York City (MSFS 2024)Please login to display this image.
Southwest 737-700: Maintaining runway heading Climbing to FL230Please login to display this image.
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A321 Neo: Climbing out of FLL from runway 27Please login to display this image.
Sorry - got carried away wit the images, but you get the jest of the contest requirements. As Always - All participants are ONLY allowed 1 image if you post more than one - ONLY the first entry will be judged and the others deleted. Users are allowed to change their posted image up until the time frame allowing you to do so expires. If you fail to post an image based on the theme of the month, it is very likely that the image will not be considered during "judgment day". This a multi-sim platform for your "FLIGHT" images as we welcome FS2009, FSX, Prepar3D, MSFS 2020, MSFS 2024, X-Plane 9 - 12, DCS, Infinite Flight and even AeroFly images. Good Luck to ALL. -
Hello. Okay that helped. I found that a switch on the left yoke handle was also mapped to the elevator trim. So after un-mapping the switch and making sure that only the trim wheel was mapped to the trim wheel, there was some improvement. The trim no longer jittered when I used the trim wheel. However, responsiveness of the trim wheel remains about the same. When I lined a "bump" on the trim wheel on the sim's dashboard and turned the trim wheel on the Bravo Throttle quadrant, I had to turn the Bravo Trim wheel 4-8 full revolutions to make the trim wheel in the sim move one "bump" when adjusting the nose up and 6-11 full revolutions to adjust down one bump. This was sticking my finger on the white section and spinning it slowly. When I'm in flight, that isn't possible due to the proximity of the Alpha Yoke and, if you excuse the expression, "That just ain't right." So now that the "jitters" are gone and the wheel is reacting, how do you make it actually move at least closely to that in the sim. After a few test flights using different planes, it was the same in all planes. It simply isn't responsive enough to use in flight. How can I adjust it to be more responsive? Again, thank you for all your help. Awaiting your response.
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By Rob Ainscough · Posted
Looks like I found my answer here going a few years back: I’ll check my EXE.XML files tonight. BUT, this begs the question, why? The installer should be doing an UPDATE not INSERT. If existing entry exists don’t add another one. This implies that anytime I buy and install an Aerosoft airport it will keep INSERTING (not updating) this entry in my EXE.XML file? Other than generating a lot of support tickets/traffic, I can’t see leaving this “as is” to be beneficial? Rob.
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