i dont know, but all in all i think they behave really unprofessional since their "accident". I requested a refund as they offered it in their forums, i got a reply that my refund got processed and i should wait a couple of days. That was almost 2 weeks ago now (did my refund request on the first day since they allow it), nothing happened, and no response when i tried to get a reaction of them.
I feel bad, not only because i lost my money on a product that contained malware, (and it was a lot of money, had to save quite a bit since i am a student and normally cant afford things that are in the hundred dollar range), but also because the dev that i trusted behaves like i am non existent.
So all in all, i wouldnt expect a lot of that company, and with everything that happened, i wouldnt put my hopes to high on your problems. Not every company reacts as fast as Aerosoft when it comes to support. (gotta give credit to PMDG though, they are great in support as well!)