What is your problem and what plane are you using ?
As a general rule, Alpha and Bravo are standard HID, meaning they are recognised by the PC and the simulator as standard joysticks.
Therefore, the bindings of the axes and buttons must be done in the simulator controls settings like any other similar device.
Here are two tutorials to help you :
https://forum.aerosoft.com/index.php?/topic/159696-joysticks-yokes-throttles-rudder%E2%80%A6-different-names-same-principle-of-operation%E2%80%A6/
https://forum.aerosoft.com/index.php?/topic/174066-hardware-software-compatibility-what-does-it-really-mean/
--> What support are you refering to exactly ? Is there a ticket number ?
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SimWare ·