Tom

Hi, We do have a few delayed tickets currently if your ticket has been assigned to our sales or IT team due to the FS-Conference, however, I managed to locate one of your tickets (#48027) which looks like either its contents or your email was actually flagged as spam by our helpdesk provider. I've pulled it out of there and given your ticket quite a lengthy reply with some hopeful fixes. I'm really sorry about that!

Okay folks, I know you've all been waiting sometime for new regarding this product for 2024, and I apologize for the delay. The project manager has confirmed that the 2024 version was haulted due to some outside issues, hence the removal of this from the store page, however, work is now shortly being resumed, and with that, we will have some further news to share shortly, along with the general release plan.

Hello, Usually if there's more than one ticket regarding the same matter they'll be merged into one, so any replies will be sent to the original ticket. Rarely sometimes things can be merged incorrectly though and it might have been given the wrong status. Can you provide me one of the ticket IDs so I can take a look? In general however, an update for TBP is being worked on.

Most of our MSFS product announcements and discussion has now been over to Discord. You can find the latest addon news in the #flight-news channel, and changelogs in the #dev-updates-changelogs channel.

Hallo, ich glaube, das könnte an Ihrem Shader-Cache liegen. Könnten Sie mit der neuen Grafikkarte die folgenden Schritte ausführen, um den Shader-Cache zu löschen? https://fsxtimes.wordpress.com/2011/07/11/clean-up-shader-cache/ Wenn Sie den Simulator das nächste Mal starten, sollte er diese neu erstellen, was möglicherweise Abhilfe schafft.

Do you happen to be using GSX? If so, make sure you disable the jetway replacement at the airport, or it will cause some weirdness with overlapping or misplaced parking spaces.

If this is regarding the ATR, then yes, you'd need to reach out to Flight Simulator support since this is a Microsoft/Asobo aircraft. You can reach them at https://flightsimulator.zendesk.com/hc/en-us

Hello, Sorry about the issue! This should now be resolved and was due to some external provider maintenance that we were not aware of.

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Hello, sorry for the delay in getting back to you on this one. Yes, the VDGS system should be functional, but as you're using GSX it's more than likely that this is something the profile developer of the profile you are using will need to look into. I'd recommend trying this profile, just make sure you install the GSX version if you'd like to use the GSX VDGS system instead of the Aerosoft VDGS system.

The product has not yet been released for 2024, unfortunately.

I believe this issue was fixed in one of the preview builds for Windows a few months after this issue first appeared, however, I'm not entirely sure if the hotfix has rolled out to the latest stable version of Windows 11 yet, but we haven't had any tickets about this issue in some time. I'd recommend double-checking your Windows 11 is fully up-to-date.

Hi, We've had one similar ticket regarding this issue, which is currently being looked into. So I can add this to the list, could you please let me know what your system specs are?

Hi, I believe you've created a ticket regarding this issue, and I've gone ahead and logged this as an issue with the developer. We'll respond to your ticket once we have an update!

If you have an issue with the CRJ, we first recommend posting here in the community forum, where other community members can view what you have posted and provide input. If the issue is believed to be a bug within the product, the best way to report the issue is by creating a ticket at https://helpdesk.aerosoft.com/hc/en-gb/requests/new When creating a ticket, please be sure to fill out all the input boxes, as well as providing exact reproduction steps so that developers and support staff can attempt to reproduce the issue. Our support team will then get back to you directly to provide further assistance.