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Tom

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  1. Hello, Is this regarding the in-game marketplace, or Aerosoft.com? If it's the in-game Marketplace, you might want to try the steps here.
  2. Glad to hear the issue was resolved! If you ever run into troubles in the future, I'd definitely recommend updating all your Microsoft Store apps just in case, as other outdated apps can cause issues. While this guide isn't directly related, you can follow steps 1-4 to do this should you ever need to. Let us know if you need anything else!
  3. This is normal and nothing to worry about. Essentially, the store sees the editions (Premium Deluxe, Deluxe, Standard) as DLCs, so you'll have an entry for the base game, Microsoft Flight Simulator, and then an entry for the version (DLC) you have. The DVD version has "Preorder" at the end of the DLC names. So in your case, you should see "Microsoft Flight Simulator" (The game) and "Microsoft Flight Simulator: Standard - Preorder" (The DLC) You'll just need to install "Microsoft Flight Simulator" in the store which will automatically sort everything out in terms of the game edition for you.
  4. In terms of this, it might be worth trying to reset the Microsoft store. Please give the steps here a try:https://flightsimulator.zendesk.com/hc/en-us/articles/360015760660-Download-Installation-issues-Windows-Store-troubleshooting Once done, please try and click "Install" on Microsoft Flight Simulator within your library in the Microsoft store.
  5. Hi, It looks indeed like something has gone wrong there. Could you try clicking "Install" on the Microsoft Flight Simulator entry and running through that install process? Once it downloads the app, it should pick up on your existing data providing that still exists, allowing you to launch the simulator again.
  6. We are testing a new system in this category to see if it results in better organization and better replies for users having issues. Posts in this category can now be upvoted, and, replies can now be sorted by those with the highest upvotes. In addition to this, post creators can now mark replies as the "Best Answer" which will help those that stumble across your thread quickly find the solution. If you use the system and don't like it, or prefer it compared to the other help sections, please let us know.
  7. Update 02/05/2021: REX has announced a delay in the servers coming back up. You can read more about this here: https://rexgamestudios.helpscoutdocs.com/article/141-news-server-upgrade-and-outage-update Hello, The following information has been posted to REX's website, which we are providing here to notify our customers of. During this period, REX products cannot be registered, activated or used. You can view this information directly on the REX website here: https://rexgamestudios.helpscoutdocs.com/article/140-news-server-upgrade-and-schedule-outage
  8. Hi @marki Have you already tried the steps here? https://flightsimulator.zendesk.com/hc/en-us/articles/360015999539-Stuck-on-the-blue-bar-TBM-loading-screen-loading-stops If you haven't, I'd recommend giving them a try since it generally covers most startup issues. In terms of the steps you took to reinstall, they're just fine and shouldn't cause any issues.
  9. You're welcome! Let us know if you have any other issues.
  10. The thread you are looking at here is in a Club, Clubs work slightly differently in that you need to join them to be able to comment/create threads in them. If you scroll further up the page on that thread you should see a join button on the right hand side under where it says "The CRJ Community"
  11. You can find the documentation for the CRJ in \MSFSPackages\Community\aerosoft-crj\Documentation
  12. You can view the amount of online users here: https://forum.aerosoft.com/index.php?/online/
  13. Alternatively, you could sign yourself up for CatFacts and drive yourself insane
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