Charts offline?

[Miguel_V 14]

For example, in the ICAO KSFO (right now) the letters 3-30 and 3-40 impossible to visualize them, and so in all the airports in which you want to visualize that type of letter, yesterday Tuesday had no such failure.

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[LH490 1]

The same Problem as i have. 

Problem ocurred 1 hour ago.

[Aerosoft Team [Inactive Account] 51562]

It's being looked at right now.

[Aerosoft Team [Inactive Account] 51562]

I can confirm the issue. for now we advise you to use the webclient that should work without these issues (and is faster!) https://navdatapro.aerosoft.com/

 

[Medic89 13]

For ZSPD only AOI, AGC, APC and LVC are working.

[mopperle 4180]

Mathijs, the problem still is that in the webbrowser (FF, Edge, Chrome...) charts are not correctly displayed. Data are missing.

[RobsonM 94]

Gentlemen!

 

I am the one responsible for the mess. Please bear with me as I am currently fixing file issues on server. Some charts were from new cycle, some were missing. Had to delete whole DB and am currently rebuilding it. This will take around 20-30 minutes and you can expect the NDP charts to work then. Once again very sorry for that! We are in the middle of migrating whole NDP ecosystem to geo referenced charts and some parts are causing problems.

 

Kindly,

Robert

[Miguel_V 14]

33 minutes ago, RobsonM said:

Gentlemen!

 

I am the one responsible for the mess. Please bear with me as I am currently fixing file issues on server. Some charts were from new cycle, some were missing. Had to delete whole DB and am currently rebuilding it. This will take around 20-30 minutes and you can expect the NDP charts to work then. Once again very sorry for that! We are in the middle of migrating whole NDP ecosystem to geo referenced charts and some parts are causing problems.

 

Kindly,

Robert

Thank you, for this warning, I don't worry anymore.

[RobsonM 94]

Chart service should now be online for all clients. If any more issues arise please post here! I'll be monitoring this thread for next 24h in case something is still not right  

[Miguel_V 14]

20 minutes ago, RobsonM said:

Chart service should now be online for all clients. If any more issues arise please post here! I'll be monitoring this thread for next 24h in case something is still not right  

I have tried and the chart is already selected, but I observe that DESCRIPTIONS have disappeared and only NUMBERS appear in the charts, try LEBL and you will verify that it is true, at the same time that if it is possible, to modify the error that when selecting LEBL (the ICAO of Barcelona) leaves one in CANADA to thousands of kilometers of distance, and that I believe that it is one of the errors with CRJ.

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[XPJavelin 19]

55 minutes ago, RobsonM said:

Gentlemen!

 

I am the one responsible for the mess. Please bear with me as I am currently fixing file issues on server. Some charts were from new cycle, some were missing. Had to delete whole DB and am currently rebuilding it. This will take around 20-30 minutes and you can expect the NDP charts to work then. Once again very sorry for that! We are in the middle of migrating whole NDP ecosystem to geo referenced charts and some parts are causing problems.

 

Kindly,

Robert

Thanks,

I'm eager to discover the new features being prepared

[RobsonM 94]

2 hours ago, Miguel_V said:

I have tried and the chart is already selected, but I observe that DESCRIPTIONS have disappeared and only NUMBERS appear in the charts, try LEBL and you will verify that it is true, at the same time that if it is possible, to modify the error that when selecting LEBL (the ICAO of Barcelona) leaves one in CANADA to thousands of kilometers of distance, and that I believe that it is one of the errors with CRJ.

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Hi!

 

The chart names are unfortunately how we receive the data package. Currently nothing I can do about it and I'm not happy about that change with geo charts as well... Will look into possible fixes down the road.

 

As for the Canada airport, it's full name in database is "Greater Moncton Romeo Leblanc Intl" so there is LEBL in there  The search engine goes through ICAO, IATA, city and full name. So the search function is doing it's job.

2 hours ago, XPJavelin said:

Thanks,

I'm eager to discover the new features being prepared

 

As for new features I recommend using webclient. It's easier to update as we do don't have to distribute the files, they are on server so you will always be using latest files. And as for updates there are few here and there and most noticeable is dark mode and aircraft location (although latter only with A330 for the moment, standalone module coming )

[mopperle 4180]

2 hours ago, Miguel_V said:

to modify the error that when selecting LEBL (the ICAO of Barcelona) leaves one in CANADA to thousands of kilometers of distance

As I and now Robert told you, this is NO error! When you enter characters it searches not only the ICAO code, but also the airport name. And this is really helpfull, as nobody knows all ICAO codes.

[Miguel_V 14]

1 hour ago, mopperle said:

As I and now Robert told you, this is NO error! When you enter characters it searches not only the ICAO code, but also the airport name. And this is really helpfull, as nobody knows all ICAO codes.

Yes I understand, but would it be possible to select by ICAO, IATA or NAME by means of an option, and thus avoid that?

[disco79stu 39]

I don’t know if this is currently known but I still have a lot of mess in my charts. For example EDDL is not working at all.....(iPad app)

[Rikypara 0]

Confirm, iPad app doesn’t work

[Miguel_V 14]

2 hours ago, RobsonM said:

 

Hi!

 

The chart names are unfortunately how we receive the data package. Currently nothing I can do about it and I'm not happy about that change with geo charts as well... Will look into possible fixes down the road.

 

As for the Canada airport, it's full name in database is "Greater Moncton Romeo Leblanc Intl" so there is LEBL in there  The search engine goes through ICAO, IATA, city and full name. So the search function is doing it's job.

 

As for new features I recommend using webclient. It's easier to update as we do don't have to distribute the files, they are on server so you will always be using latest files. And as for updates there are few here and there and most noticeable is dark mode and aircraft location (although latter only with A330 for the moment, standalone module coming )

So what is the use of installing the application purchased in AEROSOFT?

[Emi 5162]

7 minutes ago, Miguel_V said:

So what is the use of installing the application purchased in AEROSOFT?

 

You purchased access to the web client as well.

[disco79stu 39]

Ok, it’s not just eddl, it’s completely broken. Again. Can’t access any charts anymore. 

[Riky FSX 3]

Yes the iPad app is not working anymore. Again....

[mopperle 4180]

Guys, Aerosoft is aware of this issue. Until it is solved, please use the access via webbrowser.

[Michael Engl 2]

In my case Webclient works but IOS does  Not work. I Hope Aerosoft find the failure. I will use  ist on my iPad (latest  Version). Best Michael

[disco79stu 39]

Any news on the issue?

[Malam 0]

I have started using the web version as a result of the current ongoing issues with the IOS apps, does anyone know how to clear the knee board on the web version? Thanks in advance.

[mopperle 4180]

Right click on the item you want to remove:

 

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