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Mathijs Kok

Talk to the management? Here's your chance...

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Good. Thanks for letting us know!


Can I ask people to not use this topic for things that my support officers can handle here or at https://helpdesk.aerosoft.com/portal/home? This is really a topic that is intended to be only for our CEO. Big lines, big problems. If you feel one of my support officers really let you down or if we as a company are doing something stupid. 


At https://helpdesk.aerosoft.com/portal/home we are running a 82% happiness Rating right now (the stats show the last 24 hours).


Of the 2 negative comments one was from a pirate who complained we did not give him a code for a copy he downloaded from The Pirate Bay, the other was from a person who asked us support in Korean. We written him we do not support that language and offered him English, German, Spanish, Portugees, French and Dutch. When he send us a negative comment I asked a friend of mine to interpret and I am sure we can sort it out with him.


As I manage this department every ticket that ends with a bad rating is send to my email and I check every single one of them. We can not make everybody happy but we'll sure try. If you are annoyed, unhappy or in any way think we could do better: mathijs.kok@aerosoft.com. If you have a comment you feel my CEO should know, this is the topic!




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