Marius Ellenbürger

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Ein Kollege war so lieb und hat beide Konten zusammengelegt. Somit existiert nur noch "FrikandelSpecial ". Gruß Marius

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Hi, um was genau geht es denn? Gruß Marius

so würde ich es nicht sagen, aber die Frage kam heute schon das ein oder andere mal! Viele Grüße aus Paderborn! Marius

Hello Liam, Thank you for contacting Aerosoft and welcome to our Forum! Would you be so kind to drop an email to support@aerosoft.com? Greetings, Marius

Hi, ich schätze mal, du hast die RG zum Honeycomb Bravo Throttle erhalten, richtig? In dem Fall wird die Bestellung morgen versendet. Viele Grüße Marius

Hello, Indeed, due to the missing stock your order has not been processed yet. Because we don´t have an ETA for your order, you can´t find a status inside your customer account. Soon you can find a status as well. Greetings, Marius

According to my information the Throttle is on the way. Did you place the order with Amazon UK?

Unfortunately, not yet. We hope to receive further details soon. We’ll keep you informed! Best regards, Marius

Recommended article with further information: Best regards, Marius Ellenbürger Aerosoft GmbH

Hello, maybe this post helps you to understand the situation:

Maybe this post helps to understand the current situation. Available "spring 2021" concerns new customers and new orders, not pre-orders from Amazon, Aerosoft, and so on. Best regards, Marius Ellenbürger Aerosoft GmbH

Currently, we are receiving many inquiries regarding pre-orders. No surprise that the most frequent question is when you can expect the Honeycomb - Bravo Throttle Quadrant. 1. When can you expect your Aerosoft order? In your customer account you can find your expected delivery date. If something changes, we´ll let you know and update the date inside your account. Please note that the product is available for pre-order since December 2018 and we have to work with high demand. Thereby we proceed of course in accordance with "first in first out". In addition, we of course fulfil

First of all, I would like to wish you a happy new year! Over the holidays we received a lot of emails and questions - some questions were asked several times, which is why I am going to answer the questions below: 1. Brexit - Does Aerosoft make changes that affect me as a customer from the UK? Of course, we at Aerosoft do not change anything! Note that the pricing will be different for you (excluding VAT) and additional taxes need to be paid at customs. UPS has not informed us regarding shipping costs. We cannot say whether anything will change here. As soon as we h

The answer concerns Honeycomb orders, not Thurstmaster. Greetings, Marius

You should have received an answer. Could you please check your spam folder as well? Greetings, Marius

I have the answer in front of me. Maybe spam folder? Anyway, you have the tracking id, so the shipment is soon with you!

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Hi there, Due to Corona the German government has changed the VAT from 19% to 16%. Therefore you don´t have to pay the 19% as well and we´ve refunded the 3%. Greetings, Marius

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You´re welcome!

Hi there, Could you please write an email to info@aerosoft.com incl. your order id from SimWare? We´ll check this case asap! Greetings, Marius

You´re welcome, Neil. I think currently you have to ask Aerosoft, because the Throttle is still with us and not with our business partner. We have no chance to ship it before Christmas, due to the high demand and Covid19. Between Christmas and New Year a lot of companies and warehouses are closed, so another delay due to the holidays. And now we are talking about New Year and the upcoming Brexit. I would really love to give you accurate details about your shipment, but it´s simply not possible. Due to Covid, Christmas holidays and the Brexit, things are unpredictable. Greetings

This is not true, but it is way faster to ship to customers (aerosoft customers) directly. We´ll start shipping today to business customers as well. In the first place we do not ship to Amazon UK directly. Our business partner (also located in the UK) is responsible for Amazon and the retail in the UK.