FWAviation

Replying to your first bullet point: The development update page is still online, the main domain a330.aerosoft.com only seems to have been redirected to the product page in the shop. Here is development update page: https://a330.aerosoft.com/updates.php

That is a very interesting insight from someone who should know it best. I don't understand Aerosoft and its decisions in terms of product development and marketing anymore. Apparently it's not different for you, Mathijs? (I don't expect you to answer that. ;))

While I can't understand the aggressive tone or exaggerations in some of the comments one can read all over the internet, I understand the basic rationale behind it: Aerosoft has fallen very silent in the course of the last year. The A330 seemed pretty close to release, now we get occasional status updates on the new product page, but not the slightest inkling whether the project is close to completion or not. Mathijs Kok left the company, which seems to emphasize that things are not how they used to be at Aerosoft. The CRJ hasn't gotten an update in a long time - and I understand Hans Hartmann's rationale behind it, especially since he was busy with the ATR, but still I can understand customers who would like to see some progress instead of getting "abandonware vibes". Oslo will certainly be another great scenery from Jo Erlend Sund, but completion is also taking a lot of time while there have been other versions on the market for a long time. Then there was the confusion and also mess around the Twin Otter. And heck, it has even been many months since I have been last offered any update for my existing Aerosoft purchases within Aerosoft One. In total, it has been a long time since Aerosoft reminded us of its role as an important player in the flightsim scene. I get it that Aerosoft and its developers or its partners work on their major projects and those projects take time (and apparently more time than originally expected by large parts of the community or maybe even the developers themselves?). Yes, Aerosoft has released new products also in 2023, but somehow there is never anything that has the "wow" factor or is at least a major landmark, just like the release of the first modern high-fidelity long-haul aircraft for MSFS would be. So it is very unfortunate, in my view, that Aerosoft is currently cumulating delays and "pieces of silence" (for the lack of a better word) instead of still reminding us that they are still a present force in the world of flight simulation. I hope that 2024 will change something for the better, but 2023 really wasn't the best year for Aerosoft or those who still expect something from this company.

Thanks a lot for the heads up and the kind offer, @Mathijs Kok!

Thank YOU for your quick help, @DaveCT2003!

Are there currently any problems with your ticket system or the support in general? I opened a ticket one week ago because I didn't get a functioning coupon code when buying a new PFPX server subscription, but never got a reply. I even e-mailed to your support address yesterday, still no response. Any help would be much appreciated.