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Mathijs Kok

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Everything posted by Mathijs Kok

  1. If that CTD bug does NOT appear on any of your test machines I would not halt a release when I feel it would solve other issues for a lot of other users, so would you as a software developer that has to support 1,4 million users. I assume MS and Asobo test as we do. On a clean machine. So a fresh install of the OS, drivers and sim (with your own add-ons). There is no other way. If you want to add outdated versions of OS, drivers and other add-ons your test costs explode. You could end up paying more for testing then developing. And all the time knowing it runs fine on a correct, up to date system. I assume MS and Asobo test as we do. And to be honest on our test machines we simply have never seen the issues many people report. I have helped dozens of people now to format their disk and re-install everything. and EVERY SINGLE TIME it solved the issues. 100% success. MFS will run on ANY system that can run P3D, but it is far more hooked into the OS and Store system. Therefor it is simply less willing to run with an OS that has issues. That said, the Windows store system and the way MFS hooks into it, is problematic. I have actually never met anybody who preferred the MS Store over for example Steam. I reset on of my machines today, full format of C:. Installed Steam files, logged on, pointed it to my library (on my NAS) and everything works. 60+ games running in 2 minutes.
  2. Keep checking this: https://flightsimulator.zendesk.com/hc/en-us/categories/360001769531-Microsoft-Flight-Simulator It is updated nearly every day.
  3. Because we believe this topic has been answered we have closed it. If you have any more questions feel free to open a new topic.
  4. Because we believe this topic has been answered we have closed it. If you have any more questions feel free to open a new topic.
  5. Because we believe this topic has been answered we have closed it. If you have any more questions feel free to open a new topic.
  6. We are waiting until the Simbrief developer has time, from our side all is done.
  7. MOve your FSX.cfg to a different location and restart the sim, most likely the issue is then solved.
  8. If I see that P3D sales are dead and MFS sales are booming, what else do you expect from me? For you it is a hobby but we got to pay 50+ staff. The simple fact is that only X-Plane and MFS are commercially important at this moment. That's not because we WANT that (believe me, it is not, we have a few million euro invested in P3D add-ons and love to sell them) but as I keep saying we go where the customers are and thinking that my super-enthusiastic posts have a lot of influence is kind, but incorrect. I assume you have a large investment in P3D add-ons. Do me a favor and make a list of what you have, what you paid and then tell me Microsoft Flight Simulator - Standard is not far better value. Compare the sim to the sim. Not the sim to the sim plus $500 of add-ons.
  9. On your laptop there is no option to add a solid external GPU. Basically you need a CPU two times as fast, double the memory and a GPU four times faster then what you have. Anything you do to try to make it run will be money wasted. If you want a laptop to run MFS 'well' expect to pay at least $1500. If you want a desktop to run MFS 'well' expect to pay at least $1250 If you want to replace 'well' with good, add $250.
  10. In the end it will include 550, 700, 900 and 1000. And not a stupid question.
  11. Well then I assume you are still very happy with P3D and a few hundred euro's of add-ons.
  12. Yes, basically we have the same issues. There are a few comments to make however. PMDG aims at a higher price level and a higher complexity and at this moment it is that last step that makes the biggest problems. Also we have always decided with the CRJ to work as much as possible within the limits of the SDK. This makes things harder to do and increases the time to do them but when you have to work with a new platform that is based on the same SDK it makes things a lot easier.
  13. Because we believe this topic has been answered we have closed it. If you have any more questions feel free to open a new topic.
  14. Because we believe this topic has been answered we have closed it. If you have any more questions feel free to open a new topic.
  15. The basic fact is that the less copies of the sim were sold the less potential customers we had. Please believe me, when Dovetails sold FSX on Steam the amount of potential customers exploded. I know three companies selling sim add-ons that were saved by that. At this moment we have the first sales data of MFS add-ons. From our free Paderborn to the stuff we charge money for. We also have our market research. And we are looking at numbers we have not seen since 2002.
  16. .... if so, please note that the people behind OnAir and Aerosoft have decided to change things a little bit. The devs will focus on making this amazing product better, while we will handle all commercial aspects. So all sales are done via our channels and no longer on the www.OnAir.company site. For the customers this changes ABSOLUTELY nothing. Same price, same service, same product. We are inserting one of our customer support agents on the extremely active OnAir Discord channels to handle sales issues, but if you have any question just drop us a mail at support@aerosoft.com. The main reason for this change is that the product is simply doing extremely well. It is growing very very fast so it's better that we handle sales and Antoine and his team handle the code and servers. Standby for some very nice new features. From competition between FBO's to special task based on actual world events.
  17. As far as we can see X-Plane is far more resistant. The issue is not so much that X-Plane or P3D is loosing attention but that MFS take so much more attention because it has so much more users.
  18. Mathijs Kok

    EFHK

    Because we believe this topic has been answered we have closed it. If you have any more questions feel free to open a new topic.
  19. Because we believe this topic has been answered we have closed it. If you have any more questions feel free to open a new topic.
  20. Sorry, I can't help. We have zero idea on what the sim does in this aspect. Only Microsoft will know. If you insist we handle this for you feel free to make a ticket with us, then we will make a ticket on your behalf with Microsoft. It will be EXACTLY the same as if you would make the ticket, it would just slow down things a lot as we would have to forward everything between you and Microsoft. So the same but at least 24 hours between every reply. Aerosoft has NO shortcuts to MFS support. Zero.
  21. Can I suggest using the correct forums?
  22. I hope there will be enough market so you can keep investing in it. We for sure have not stopped developing for it but currently see no opportunities to start new projects for it. That Lockheed will keep the platform running speaks for itself. The whole platform was never intended for the hobby market but for professional use (and it is fantastic for that). The hobbyist just paid for a lot of the development and testing and enjoyed the best flightsim (next to X-Plane) while doing so. There seems to be the idea that we are leaving customers on an 'outdated' platform. But that is simply not true, we did a serious update on the airbusses last week and another one will be coming soon that adds new features. Fact however is that while what we sell is the same, sales of P3D add-ons have collapsed. And that collapse coincides perfectly with the release of MFS. As we say all the time, we do not decide what sim to support, we go where the customers are. You get me 25.000 customers for an FS2002 add-on and we'll do it.
  23. First of all, Microsoft has over a million copies of MFS of customers system (data from two weeks ago), if there was a new issue as you describe, it would be massive news. Basically something changed on your system. I do not know what, only Microsoft can tell you. More detailed... Microsoft has full control over the MFS files we sold you. Our installer moves data files (not the simulator!) to your disk and then starts the standard update system that will download the sim files and the updates. Exactly as it would do for copies you bought on Steam or on the Microsoft Store. You do not need a game pass, the ONLY thing you need is a Xbox account that has MFS on your credit. If you have that you can install MFS on any system where that Xbox account is active.
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