FlightSimSoft.com 283 Posted August 31, 2013 Share Posted August 31, 2013 Dear PFPX users, today - Saturday- afternoon we had a severe server failure. I'm not sure if it is related to a hardware failure within our ISP or a hacker attack. The complete database serving all real-time data for PFPX just was gone - completely. We have not been able to contact our ISP, neither on the normal phone numbers nor on the emergency hotline. Emails hadn't been answered as well. So we had to completly rebuild all databases and switch back to a backup generated yesterday evening. After several hours of intense work, operations are now back to normal. Some of you may have received messages about invalid licenses or strange license expiry dates. Altough the failure was beyond our control, I really apologize for this situation. Link to comment Share on other sites More sharing options...
alpha117 51 Posted August 31, 2013 Share Posted August 31, 2013 Thanks Christian for all the work it has taken to get back up and running Hopefully, fingers crossed it was a one off Clive Link to comment Share on other sites More sharing options...
Merlinman 9 Posted August 31, 2013 Share Posted August 31, 2013 Thanks for the update, and I'm sorry you've had to deal with such server issues on the roll-out of PFPX. That said, I regret that I'm still getting messages that my server subscription has expired and that weather and NAT track downloads are disabled. Link to comment Share on other sites More sharing options...
rjord 86 Posted August 31, 2013 Share Posted August 31, 2013 PFPX is a professional piece of software which has improved the flight sim experience for all of us. Issues like this will happen and we all thank you for getting the server backup as soon as you did. Roy Link to comment Share on other sites More sharing options...
dashcapt 5 Posted August 31, 2013 Share Posted August 31, 2013 Thanks for all your efforts guys. Cheers Link to comment Share on other sites More sharing options...
CensoringUsers 2 Posted August 31, 2013 Share Posted August 31, 2013 Thanks for getting it back up as fast as you did. Hope it wasn't an attack as you guys definately don't deserve that. Link to comment Share on other sites More sharing options...
Japo32 3 Posted August 31, 2013 Share Posted August 31, 2013 Thanks for your effort! Those incredible moments when your software starts to run!! Link to comment Share on other sites More sharing options...
Jordanmc321 0 Posted August 31, 2013 Share Posted August 31, 2013 Although I wasn't affected by the issue as my desktop is out of action, your outstanding efforts are greatly appreciated!! Thanks, Jordan Link to comment Share on other sites More sharing options...
mdolton 1 Posted August 31, 2013 Share Posted August 31, 2013 You guys sure it's working for you? PFPX runs for me, but the server subscription still says it expired in 1970 so I have no weather, tracks, notams, etc. Link to comment Share on other sites More sharing options...
lispipi 0 Posted August 31, 2013 Share Posted August 31, 2013 I have the same problem as you. I bought this product 5 hours ago... You guys sure it's working for you? PFPX runs for me, but the server subscription still says it expired in 1970 so I have no weather, tracks, notams, etc. Link to comment Share on other sites More sharing options...
Merlinman 9 Posted August 31, 2013 Share Posted August 31, 2013 You guys sure it's working for you? PFPX runs for me, but the server subscription still says it expired in 1970 so I have no weather, tracks, notams, etc. Same here, unfortunately. I'm sure they'll get this sorted soon. Sent from my iPad using Tapatalk HD Link to comment Share on other sites More sharing options...
tjeuten 1 Posted August 31, 2013 Share Posted August 31, 2013 Hi, sorry to hear about the server problems... that's tough. On that note, I bought it today (this morning), and it worked until the point of failure. Now when I click on the weather button it says that my subscription is expired. Is this normal ? Maybe because you restored the backup from yesterday, my license is again "unknown" in the database (bought it today) ? Thanks for replying. Mathieu EDIT: indeed, like the posts above, in the status screen it says "subscription expired" since 1970 Link to comment Share on other sites More sharing options...
CensoringUsers 2 Posted August 31, 2013 Share Posted August 31, 2013 Yeah, mine is up and running. I think the weather is behind noaa by an hour, but i'm not sure if thats normal. I purchased the day it was released. Link to comment Share on other sites More sharing options...
alpha117 51 Posted August 31, 2013 Share Posted August 31, 2013 Please tell me I'm wrong! from NOAA: EDDF 311520Z 24008KT 9999 FEW035 BKN075 21/14 Q1021 NOSIG From PFPX: EDDF 311350Z 27009KT 9999 FEW036 SCT050 BKN180 22/13 Q1020 NOSIG Clive Link to comment Share on other sites More sharing options...
CensoringUsers 2 Posted August 31, 2013 Share Posted August 31, 2013 when it came back online for me, I had to hit the "now" button on the weather map and it jumped up a few hours. This is what i show for EDDF from pfpx: EDDF 311520Z 24008KT 9999 FEW035 BKN075 21/14 Q1021 NOSIG EDDF 311100Z 3112/0118 26008KT 9999 SCT030 PROB40 TEMPO 3115/3120 SHRA BKN030TCU BECMG 3118/3121 32006KT Link to comment Share on other sites More sharing options...
alpha117 51 Posted August 31, 2013 Share Posted August 31, 2013 Ok thanks Link to comment Share on other sites More sharing options...
alpha117 51 Posted August 31, 2013 Share Posted August 31, 2013 Yep, that sorted it Cheers Link to comment Share on other sites More sharing options...
CensoringUsers 2 Posted August 31, 2013 Share Posted August 31, 2013 Yep, that sorted it Cheers Jeppview does the same thing sometimes. Link to comment Share on other sites More sharing options...
bmcl26 1 Posted August 31, 2013 Share Posted August 31, 2013 Thanks Christian, amazing piece of software, even with the teething issues I have learned a massive amount about route planning in a very short time. This takes Flight Simulation to another level. Link to comment Share on other sites More sharing options...
Stuart McIntyre 3 Posted August 31, 2013 Share Posted August 31, 2013 I can confirm I am still having activation/server subscription errors Link to comment Share on other sites More sharing options...
Damienw 2 Posted August 31, 2013 Share Posted August 31, 2013 I keep getting "No Wind Data". The weather indicator is constantly saying updating but nothing,.. Link to comment Share on other sites More sharing options...
Damienw 2 Posted August 31, 2013 Share Posted August 31, 2013 "UPPER WIND FORECAST NOT AVAILABLE" Link to comment Share on other sites More sharing options...
sstrain 0 Posted August 31, 2013 Share Posted August 31, 2013 Likewise I'm afraid -- Subscription expired Jan 1, 1970; 15948 days ago. I was only two at the time -- people were walking on the moon and I could fly to New York in 3.5 hours. Such is progress. Will it update itself or do I have to apply a fix? Regards, Sandy. Link to comment Share on other sites More sharing options...
MatthewS 32 Posted August 31, 2013 Share Posted August 31, 2013 today - Saturday- afternoon we had a severe server failure. I'm not sure if it is related to a hardware failure within our ISP or a hacker attack. The complete database serving all real-time data for PFPX just was gone - completely. We have not been able to contact our ISP, neither on the normal phone numbers nor on the emergency hotline. Emails hadn't been answered as well. Seriously you should consider Windows Azure http://www.windowsazure.com/en-us/ Link to comment Share on other sites More sharing options...
veerbeekh 0 Posted August 31, 2013 Share Posted August 31, 2013 Dear Matthew, I just installed the program yesterday evening and are unable to get weather and notams, while I succeeded the first time I used it..... I'm getting the message that the subscription is expired.. could you help me? Kind regards, Herman Veerbeek Seriously you should consider Windows Azure http://www.windowsazure.com/en-us/ Dear PFPX users, today - Saturday- afternoon we had a severe server failure. I'm not sure if it is related to a hardware failure within our ISP or a hacker attack. The complete database serving all real-time data for PFPX just was gone - completely. We have not been able to contact our ISP, neither on the normal phone numbers nor on the emergency hotline. Emails hadn't been answered as well. So we had to completly rebuild all databases and switch back to a backup generated yesterday evening. After several hours of intense work, operations are now back to normal. Some of you may have received messages about invalid licenses or strange license expiry dates. Altough the failure was beyond our control, I really apologize for this situation. Link to comment Share on other sites More sharing options...
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