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Marius Ellenbürger

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Everything posted by Marius Ellenbürger

  1. Guys, the problem is, we are not Amazon nor your contract partner. We are simply not allowed to speak for other companys and we have to ask you for your understanding. We have shipped a batch to the UK, this is all I am allowed to share with you, guys. Greetings, Marius
  2. According to the information we received this is correct. You don´t have to pay the local VAT during the checkout, but as soon as the package is in the UK you have to pay 20% VAT + 2,5% import duty. Greetings, Marius Aerosoft GmbH
  3. Usually we offer UPS - Standard, DHL Standard, UPS Express, UPS Express Saver and mail service (only for DVDs). Due to modifications, only UPS Standard is visible for UK customers, but soon you are able to choose again. We always have to keep in mind that we all have to deal with a difficult situation. In December I placed an order about a new vinyl record in the US and the order is still not with me. Corona does not make it easier for the parcel services. Greetings, Marius
  4. Because we believe this topic has been answered we have closed it. If you have any more questions feel free to open a new topic.
  5. Great news, thanks for letting us know! Greetings, Marius
  6. As soon as something becomes available we ship it immediately and of course seperatly. Greetings, Marius
  7. Because we believe this topic has been answered we have closed it. If you have any more questions feel free to open a new topic.
  8. Hi, I totally understand your situation, do not understand me wrong. But there are already products on the way to Aerosoft, with which your order can be delivered. With your post you are asking Honeycomb to stop shipping orders until we receive further deliveries, even if there is something on the way to us. This makes no sense to me and costs a ton of money (storage costs). Trust me, the productions and containers have been planned for weeks. Changing something would cost money again. This is the business... even before Corona. Greetings, Marius
  9. Guten Morgen, leider haben wir vom Lieferanten noch kein Datum bezüglich einer weiteren Lieferung erhalten. Sobald wir weitere Informationen haben, werden wir jeden Kunden mit offener Vorbestellung kontaktieren! Viele Grüße aus Paderborn Marius
  10. Hi, To be honest, I don´t know what´s wrong with the email. We also get our deliveries from Honeycomb (last one yesterday) and we ship to our customers and business partners. Guys, please keep in mind everything happens with a "delay", because the Throttle does not arrive with UPS Express. We always receive a 40' Container on a ship. I think it is obvious how many weeks this can take. My friends from Honeycomb are doing a good job, even though we have to deal with challenging times! Greetings, Marius
  11. Good morning, I hope you are doing well too! I guarantee that all emails received until yesterday have already been answered. Could you please check your spam folder? If you don't find an email there either, please write an email to me directly and I will take care of it immediately on monday! My address: marius.ellenbuerger@aerosoft.com Greetings, Marius
  12. Da dieser Thread beantwortet wurde haben wir ihn geschlossen. Wenn Sie weitere Fragen haben können Sie jederzeit einen Neuen öffnen.
  13. Ein Kollege war so lieb und hat beide Konten zusammengelegt. Somit existiert nur noch "FrikandelSpecial ". Gruß Marius
  14. Da dieser Thread beantwortet wurde haben wir ihn geschlossen. Wenn Sie weitere Fragen haben können Sie jederzeit einen Neuen öffnen.
  15. Hi, um was genau geht es denn? Gruß Marius
  16. so würde ich es nicht sagen, aber die Frage kam heute schon das ein oder andere mal! Viele Grüße aus Paderborn! Marius
  17. Hello Liam, Thank you for contacting Aerosoft and welcome to our Forum! Would you be so kind to drop an email to support@aerosoft.com? Greetings, Marius
  18. Hi, ich schätze mal, du hast die RG zum Honeycomb Bravo Throttle erhalten, richtig? In dem Fall wird die Bestellung morgen versendet. Viele Grüße Marius
  19. Hello, Indeed, due to the missing stock your order has not been processed yet. Because we don´t have an ETA for your order, you can´t find a status inside your customer account. Soon you can find a status as well. Greetings, Marius
  20. According to my information the Throttle is on the way. Did you place the order with Amazon UK?
  21. Unfortunately, not yet. We hope to receive further details soon. We’ll keep you informed! Best regards, Marius
  22. Recommended article with further information: Best regards, Marius Ellenbürger Aerosoft GmbH
  23. Hello, maybe this post helps you to understand the situation:
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