ollie.j Posted May 14 Share Posted May 14 Is there a way to register products purchased through MSFS within Aerosoft One so we can get the updates as they're released rather than when MSFS put them on the store (probably in like a month!!!)? Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle Posted May 14 Deputy Sheriffs Share Posted May 14 11 minutes ago, ollie.j said: Is there a way to register products purchased through MSFS within Aerosoft One so we can get the updates as they're released rather than when MSFS put them on the store (probably in like a month!!!)? Sorry, this is not possible. 2 different shopsystems, 2 different technical installation procedures. 1 Link to comment Share on other sites More sharing options...
Imatams Posted May 14 Share Posted May 14 On 5/12/2022 at 4:01 PM, Jo Erlend said: The update for Trondheim (v1.0.9.0) is now available through Aerosoft One. Along with some fixes and adjustments it also includes support for the Aerosoft VDGS module! Will this update also be pushed to Orbx? I purchased this scenery from there. Great to see VDGS coming to more airports @Jo Erlend Link to comment Share on other sites More sharing options...
airbadger Posted May 14 Share Posted May 14 11 hours ago, Imatams said: Will this update also be pushed to Orbx? I purchased this scenery from there. Great to see VDGS coming to more airports @Jo Erlend Would also like to know as I just bought it through Orbx during the sale. Link to comment Share on other sites More sharing options...
Root Admin Mathijs Kok Posted May 14 Root Admin Share Posted May 14 All updates are always send to all partners.... we are just not in control about when they are available. If it takes more then a week, drop us a mail. Link to comment Share on other sites More sharing options...
TexasVet Posted May 17 Share Posted May 17 Received a notice from Simmarket today May 17 that there were updates for Trondheim (v1.0.9.0 and Cologne/Bonn (v1.0.7.0) but when I go to those products at Simmarket all I can download is Aerosoft One which i already have and it only shows my owning the Twin Otter. If I run the original ASUpdate it show all my products are up to date (Trondheim v1.0.8.0 & Cologne-Bonn v1.0.6.0). So, how do I get my updates for these products? DISREGARD!!! I figured out how to add my product Key to Aerosoft One. 1 Link to comment Share on other sites More sharing options...
obriets Posted May 18 Share Posted May 18 I too have been waiting for the ORBX update since last Friday (today is Tuesday). I cannot seem to find a way to put an ORBX-acquired license key on the Aerosoft One library since any attempt at getting customer service from them just directs me to this forum. What this means to unresponsive ORBX is that I won't be purchasing any more third-party software out of them. Link to comment Share on other sites More sharing options...
Root Admin Mathijs Kok Posted May 18 Root Admin Share Posted May 18 19 minutes ago, obriets said: I too have been waiting for the ORBX update since last Friday (today is Tuesday). I cannot seem to find a way to put an ORBX-acquired license key on the Aerosoft One library since any attempt at getting customer service from them just directs me to this forum. What this means to unresponsive ORBX is that I won't be purchasing any more third-party software out of them. I am very sorry about that. If you drop us a mail at support@aerosoft.com with the details I am sure we can sort this out. When needed we will move your order to our system. 1 Link to comment Share on other sites More sharing options...
Imatams Posted May 19 Share Posted May 19 @Mathijs Kok ENVA is still not updated at Orbx, and I think EDDK is neither. I even raised a ticket wit Orbx but hasn't helped. Link to comment Share on other sites More sharing options...
Pizzamonster Posted May 21 Share Posted May 21 How to get update for this airport on ORBX? There still old version... Is here any way to move the product key from ORBX to AerosoftOne? Some people trying to report to ORBX about the update without any success. Regards Link to comment Share on other sites More sharing options...
Pilot4587 Posted Monday at 05:34 AM Share Posted Monday at 05:34 AM I have also contacted Orbx support but without success. Unfortunately, there is still no update and I am not sure if there will be one. Link to comment Share on other sites More sharing options...
Er!k Posted Monday at 08:08 AM Share Posted Monday at 08:08 AM Ben Gurion also has been updated, but also not on Orbx... Link to comment Share on other sites More sharing options...
Pilot4587 Posted Monday at 10:40 AM Share Posted Monday at 10:40 AM The update for Trondheim is now available on Orbx. Unfortunately the VDGS does not work for me. It just says "No items do Display". On Cologne and Brussels, which I own through Aerosoft One, the VDGS works fine. Link to comment Share on other sites More sharing options...
Root Admin Mathijs Kok Posted Monday at 12:53 PM Root Admin Share Posted Monday at 12:53 PM 2 hours ago, Pilot4587 said: The update for Trondheim is now available on Orbx. Unfortunately the VDGS does not work for me. It just says "No items do Display". On Cologne and Brussels, which I own through Aerosoft One, the VDGS works fine. We will talk to them. 1 Link to comment Share on other sites More sharing options...
Imatams Posted Monday at 06:49 PM Share Posted Monday at 06:49 PM @Mathijs Kok same here... EDIT: Based on @Jo Erlend''s feedback in the EDDK thread I check the folder vs. the XML and found the mismatch, Orbx installs in a folder named aerosoft-trondheim: changed that folder name to aerosoft-airport-enva-trondheim as the xml expects it to be named and.. Works! IM Link to comment Share on other sites More sharing options...
Root Admin Mathijs Kok Posted Thursday at 06:34 PM Root Admin Share Posted Thursday at 06:34 PM We have informed OrbX about this. We also informed them we are more than willing to test the installers they make for our products. Link to comment Share on other sites More sharing options...
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