EFB Problems

[GamerPlayFSX 0]

Hello, I installed aerosoft a330 pro on my p3d, but the efb shows an error (err_file_not_found (-6)) and a path where some files are supposed to be needed, that is, the information on the efb screen, I have checked that path and the files are there, and I can't find a solution to my problem, I thank you for your collaboration

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[Herman 1599]

Just to be sure, while your username is "GamerPlayFSX", did you install the A330 Pro in P3D 4.5 HF2?

[mopperle 4180]

So problem is a special character in your username. Maybe there is a solution in the future.

[GamerPlayFSX 0]

I clarify that the username of my PC is "Cristhian Ordóñez ", my account has the name of my youtube channel, the a330 I installed in the v4.5.13.32097, since I don't know the v4.5 HF2 version, and a couple of friends works correctly in the version I have, I hope this problem has a solution soon, I will continue looking for a solution, thank you.

[Aerosoft Team [Inactive Account] 51562]

I would not waste a lot of time looking for a solution as we are now pretty sure the cause are the 'non-standard' characters.  Add another thing to a beta test next time, find people who have lower ascii document folder names!

 

 

[GamerPlayFSX 0]

Ok, I got it, thank you very much, I don't give native English speaker, sorry.

[generale84 156]

I've the same problem

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[mopperle 4180]

It wont take long then there is a small update for the EFB available. We are testing it now and in case everything works, you will see it tomorrow.

[Kostap 19]

Guys, it would be useful to not only call it P3D v4.5 HF2 because this is NOT what Lockheed calls it. When you look up the installed version you should have v4.5.13.32097. That is the latest and greatest. Mathijs, maybe you can amend the system reqs if you have not done so already.

[Flieger01 3]

Hello,
that's what the EFB looks like to me. Nothing changes, no matter what I do.
Current version P3D 4.5 HF2 and the latest update for the A330.
What else can I do?

 

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[Aerosoft Team [Inactive Account] 51562]

  

3 hours ago, Flieger01 said:

Hello,
that's what the EFB looks like to me. Nothing changes, no matter what I do.

 

And you are on 1.0.0.1?

 

 

6 hours ago, Kostap said:

Guys, it would be useful to not only call it P3D v4.5 HF2 because this is NOT what Lockheed calls it. When you look up the installed version you should have v4.5.13.32097. That is the latest and greatest. Mathijs, maybe you can amend the system reqs if you have not done so already.

 

Of course it has its own version number but Lockheed for sure refers to it that way to differentiate between P3D V4.5, P3D V4.5 HF1 and P3D V4.5 HF2. As many people don't even know where to find rhe version number we decided calling it what Lockheed calls it makes good sense.

 

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Of 

[Flieger01 3]

vor 3 Stunden , Mathijs Kok sagte:

And you are on 1.0.0.1?

Yeah, everything's up to date.

 

[Aerosoft Team [Inactive Account] 51562]

Then we have no idea at this moment. We have simply never seen this before.

uhhh wait, can you give me the path to your documents folder?

[Flieger01 3]

Vor 1 Stunde, Mathijs Kok sagte:

Then we have no idea at this moment. We have simply never seen this before.

uhhh wait, can you give me the path to your documents folder?

C:/User/My Name/Documents/Aerosoft/....

I've noticed:
I can use the space bar and the mouse to look around in the cockpit and in the outside view and also zoom in.
As soon as I click on the EFB tablet, the green LED lights up and the mouse and spacebar no longer work.

After another click everything is ok again.
 

Found something else.
When I'm in the A330 and choose another plane, e.g. the A320 my P3D crashes.

 

[Aerosoft Team [Inactive Account] 51562]

Your system name  is 'my name'?

[RobsonM 94]

People with file not found issue. Please provide 2 files:

• user_files.txt located in Documents\Aerosoft\General\A3XX EFB\A330\assets\userdox
• user_links.txt located in Documents\Aerosoft\General\A3XX EFB\A330\assets\userlinks

They shall hold the clue to solving this issue.

[generale84 156]

what we have to do? add both links we wanted?

[mopperle 4180]

Post the 2 files Robert asked for.

[Flieger01 3]

vor 3 Stunden , Mathijs Kok sagte:

Your system name  is 'my name'?

no, my real name "andre" ist the right one

[generale84 156]

14 hours ago, RobsonM said:

People with file not found issue. Please provide 2 files:

• user_files.txt located in Documents\Aerosoft\General\A3XX EFB\A330\assets\userdox
• user_links.txt located in Documents\Aerosoft\General\A3XX EFB\A330\assets\userlinks

They shall hold the clue to solving this issue.

 

my two files:

user_files.txt

 

user_links.txt

 

thank you

 

[joonge 0]

On 11.12.2019 at 19:27, RobsonM sagte:

People with file not found issue. Please provide 2 files:

• user_files.txt located in Documents\Aerosoft\General\A3XX EFB\A330\assets\userdox
• user_links.txt located in Documents\Aerosoft\General\A3XX EFB\A330\assets\userlinks

They shall hold the clue to solving this issue.

Here are my two files:

 

thanks

user_links.txt user_files.txt

[Aerosoft Team [Inactive Account] 51562]

And please confirm you are on 1.0.0.4

 

The files do not show something strange btw.

[GamerPlayFSX 0]

Hi guys, it turns out that in the latest version of Aerosoft a318/19/20/21 where the EFB screen is implemented, I get exactly the same error

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[Aerosoft Team [Inactive Account] 51562]

and where is your add-on installed?

[GamerPlayFSX 0]

The installation path is the one that appears by default, in documents, from what I see is a problem of unsupported special characters, which in my username there are 2, "ó" & "ñ", I see it feasible to try to change the path from where the EFB browser takes this data, in order to place it in a folder where it does not include these characters.  I would appreciate some advice for this :).