Sebetln 0 Posted December 9, 2019 Share Posted December 9, 2019 Hello, I got on the EFB a blank page with : WebSimBrowser failed to load URL ... ERR_FILE_NOT_FOUND(-6) Don't know if it can be the cause, but got some unicode characters in my username. Thanks Link to post Share on other sites
Deputy Sheriffs Secondator 356 Posted December 9, 2019 Deputy Sheriffs Share Posted December 9, 2019 Hello SEVETLN, Seems like your WebSimBrowser folder did not install correctly. Could you check the Prepar3D v4 folder and see if there is WebSimBrowser folder there. If not please reinstall the aircraft and if it's still not there, let me know. Link to post Share on other sites
Sebetln 0 Posted December 9, 2019 Author Share Posted December 9, 2019 the url is: file:///C:/Users/S%EF%BF%BDbastien/Documents/Aerosoft/General/A3XX%20EFB/A330/index.html I got the files in C:\Users\Sébastien\Documents\Aerosoft\General\A3XX EFB\A330 Link to post Share on other sites
Josu 2 Posted December 9, 2019 Share Posted December 9, 2019 Same problem here. Looks like a Problem with "Sonderzeichen". C:\Users\Joël\Documents\Aerosoft\General\A3XX EFB\A330 Link to post Share on other sites
Deputy Sheriffs Secondator 356 Posted December 9, 2019 Deputy Sheriffs Share Posted December 9, 2019 Thanks for the reports guys, we are looking into if unicode characters on the username causes this issue. Link to post Share on other sites
Root Admin Mathijs Kok 39753 Posted December 9, 2019 Root Admin Share Posted December 9, 2019 Ahhhhhh, not the first time I seen software bomb on that. If the developer of the EFB module can't solve that, we probably can move the folder to another location. Link to post Share on other sites
xelement 0 Posted December 9, 2019 Share Posted December 9, 2019 efb problem Link to post Share on other sites
Deputy Sheriffs Secondator 356 Posted December 10, 2019 Deputy Sheriffs Share Posted December 10, 2019 Hello xelement, It seems like your A330 is installed in your OneDrive Documents folder. I would highly advise you to uninstall the A330 and install it to the Documents that is located on your Windows installation and not in the OneDrive folder. Link to post Share on other sites
xelement 0 Posted December 10, 2019 Share Posted December 10, 2019 5 hours ago, Secondator said: Hello xelement, It seems like your A330 is installed in your OneDrive Documents folder. I would highly advise you to uninstall the A330 and install it to the Documents that is located on your Windows installation and not in the OneDrive folder. installation path Link to post Share on other sites
Deputy Sheriffs mopperle 3561 Posted December 10, 2019 Deputy Sheriffs Share Posted December 10, 2019 The problem is that your Documents folder is linked to OneDrive. You have to unkink it. How to do so, you can find on the web. Link to post Share on other sites
xelement 0 Posted December 10, 2019 Share Posted December 10, 2019 2 hours ago, mopperle said: The problem is that your Documents folder is linked to OneDrive. You have to unkink it. How to do so, you can find on the web. I previously had OneDrive blocked and deleted. The installer still writes this way. And updating the version 1001 did not help. Link to post Share on other sites
Deputy Sheriffs Tom A320 4687 Posted December 10, 2019 Deputy Sheriffs Share Posted December 10, 2019 1 minute ago, xelement said: I previously had OneDrive blocked and deleted. The installer still writes this way. And updating the version 1001 did not help. Please open a command windows (enter "cmd" into the Windows start menu), type in SET and press ENTER. Take a screenshot (or several) and post it (them) here to show us the entire result of this command. Link to post Share on other sites
xelement 0 Posted December 10, 2019 Share Posted December 10, 2019 16 minutes ago, Tom A320 said: Please open a command windows (enter "cmd" into the Windows start menu), type in SET and press ENTER. Take a screenshot (or several) and post it (them) here to show us the entire result of this command. After installing 330, the OneDrive folder appears again Link to post Share on other sites
Deputy Sheriffs mopperle 3561 Posted December 10, 2019 Deputy Sheriffs Share Posted December 10, 2019 The 2nd part ou your screenshot isnt really helpfull, as nobody here can reed cyrilic characters, so we do not see in whcih folder OneDrive appears again. Link to post Share on other sites
Deputy Sheriffs Tom A320 4687 Posted December 10, 2019 Deputy Sheriffs Share Posted December 10, 2019 24 minutes ago, xelement said: After installing 330, the OneDrive folder appears again 44 minutes ago, Tom A320 said: Take a screenshot (or several) and post it (them) here to show us the entire result of this command. Can you show us the entire result please, not just the tail of it? Link to post Share on other sites
xelement 0 Posted December 10, 2019 Share Posted December 10, 2019 20 minutes ago, Tom A320 said: Can you show us the entire result please, not just the tail of it? OneDrive has been turned off (Screenshot2) but the installer puts it in OneDrive and the folder appears again although it is disabled in the system Link to post Share on other sites
kevy971 0 Posted December 11, 2019 Share Posted December 11, 2019 Hello everyone I also have the same problem. On the other hand, it's good to install in the folder my documents and not on the drive. I send you an image Link to post Share on other sites
Root Admin Mathijs Kok 39753 Posted December 11, 2019 Root Admin Share Posted December 11, 2019 Gents, really, if you do not have your documents linked to OnDrive all will be well. We have tens of thousands of customers using the same installer. 1 Link to post Share on other sites
Sebetln 0 Posted December 11, 2019 Author Share Posted December 11, 2019 It does not work at all with a username containings unicode chars, and no OneDrive used. I think this is two different problems... Link to post Share on other sites
Root Admin Mathijs Kok 39753 Posted December 11, 2019 Root Admin Share Posted December 11, 2019 True, we will fix the unicode thing (we know what it is) but we are unable to use OneDrive. Link to post Share on other sites
generale84 157 Posted December 11, 2019 Share Posted December 11, 2019 never used OneDrive also for me but issue still here. hope for the fix! Link to post Share on other sites
Root Admin Mathijs Kok 39753 Posted December 11, 2019 Root Admin Share Posted December 11, 2019 Again, if you have a high ascii character in your path to your documents we can solve it. If not there is an issue with the standard path to your document fiolder that we can not solve. Link to post Share on other sites
generale84 157 Posted December 11, 2019 Share Posted December 11, 2019 ok. how I modify the path for try to find a fix? Link to post Share on other sites
Deputy Sheriffs Tom A320 4687 Posted December 11, 2019 Deputy Sheriffs Share Posted December 11, 2019 Just Google for how to change your user folder within Windows. Link to post Share on other sites
generale84 157 Posted December 11, 2019 Share Posted December 11, 2019 the path is the same, no ascii no Onedrive used but issue still here. I've to find a way to check the path, bit seem correct Link to post Share on other sites
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