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Marius Ellenbürger

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Everything posted by Marius Ellenbürger

  1. Hi there, Unfortunately I cannot find an order with your email address. Could you please write us an email to support@aerosoft.com? We´ll sort it out asap! Best regards, Marius
  2. I´ve received your email and will check the case immediately! As I need private information, I´ll not answer here. Please write us an email to support@aerosoft.com. We´ll sort it out asap as well. Greetings, Marius
  3. Da dieser Thread beantwortet wurde haben wir ihn geschlossen. Wenn Sie weitere Fragen haben können Sie jederzeit einen Neuen öffnen.
  4. Because we believe this topic has been answered we have closed it. If you have any more questions feel free to open a new topic.
  5. Because it is still the same add-on, only that the add-on has been updated to make it compatible with V5. 30 min ago the product Mega Airport Berlin-Brandenburg professional received an update. I don´t have the changes here, but should be on the product website soon.
  6. Hello and welcome to the forum! Would you be so kind to send an email to support@aerosoft.com? As we need personal data, I do not want to do this in the public forum. We´ll sort it out asap! Greetings, Marius
  7. We have answered this question quite often. We love every simulator and just because of a new Simulator on the market, we don´t stop to give our customers the chance to upgrade their FSX or FS2004 with add-ons. Furthermore I can guarantee you that this platform is not "dead". You would be surprised how many customers still use the FSX and FS9. Of course not many FSX add-ons have been developed in the last two years, but that does not make a platform to a dead one.
  8. You can find hundreds of Aerosoft published and developed products in the Aerosoft store. It is simply not possible to update every single add-on / product in case of changes. If so, customers have to expect much higher prices to be break even.... and why? Here an example for Berlin-Brandenburg: LimeSim and Aerosoft have to update Mega Airport Berlin Brandenburg professional for P3DV4/V5 29Palms, Normann and Aerosoft have to update Mega Airport Berlin-Brandenburg for FSX/FSX:SE/P3DV2 and V3 29Palms, LimeSim, Stairport Sceneries and Aerosoft have to update Airport Berlin-Brande
  9. Da dieser Thread beantwortet wurde haben wir ihn geschlossen. Wenn Sie weitere Fragen haben können Sie jederzeit einen Neuen öffnen.
  10. Because we believe this topic has been answered we have closed it. If you have any more questions feel free to open a new topic.
  11. Please contact info@aerosoft.com in this case. We´ll check your case asap!
  12. Because we believe this topic has been answered we have closed it. If you have any more questions feel free to open a new topic.
  13. We have the Thrustmaster TCA Quadrant already in stock and we´ll start shipping this week.
  14. Genau so! Nach der Erstinstallation ist der Key mit deinem Microsoft Store Account verknüpft und ist somit aktiviert. Hier noch einmal eine kleine Anleitung inkl. Screenshots: https://helpdesk.aerosoft.com/portal/en/kb/articles/how-to-resolve-this-code-has-already-been-redeemed-when-reinstalling-or-installing-to-a-new-pc
  15. Sorry für die späte Rückmeldung. Ganz eindeutig JA! Wir sammeln momentan Vorschläge, wie wir unser Aerosoft Forum noch angenehmer und besser machen können. Ein deutsches MFS ist ohne Frage dabei.
  16. Because we believe this topic has been answered we have closed it. If you have any more questions feel free to open a new topic.
  17. Heidi-Express Rhb is compatible with the TS2021: https://www.aerosoft.com/de/bahnsimulation/dovetail-games-train-simulator/strecken/1538/heidi-express-rhb
  18. Unfortunately we are aware of this case. Last week we received a container, but we had more pre-orders than Yokes inside the received container. Unfortunately, our system thought it was enough, as it did not consider a retail order. Only for this reason the article was shown as available. We expect a new batch November 2020. If you would like to cancel your order, please let us know. Greetings, Marius
  19. Ist das Problem immer noch vorhanden? Falls ja, schreib mir einmal fix eine E-Mail an marius.ellenbuerger@aerosoft.com Gruss Marius
  20. Hello, I am sorry, my first post was wrong. Unfortunately have answered the wrong post and the time I mentioned was about the Alpha Flight Controls. Regarding the Bravo Throttle: We expect the delivery in November 2020. Therefore we expect to ship all pre-orders in November as well. I have to write "expect, because we don´t have a final date yet. I am sorry for my first post! Best regards, Marius
  21. Great news, thanks for letting us know! Enjoy the flight!
  22. Servus, wie gesagt, woran es liegt kann ich leider nicht sagen. Wir gehen, wie andere Shops auch, erstmal davon aus, dass ein Produkt fristgerecht bei uns ist. Ich denke und bin mir sicher, dass das auch trotz Corona die richtige Einstellung ist. Das konnten wir bei der Lieferung des TCA Sidesticks auch, denn diesee waenr bereits Tage vor Release bei uns und konnten verschickt werden. Ich bin zuversichtlich, dass es beim 22. Oktober bleibt, aber auch das liegt ganz allein in der Hand des Herstellers Thrustmaster. Das ist der Grund weshalb wir immer "voraussichtl
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