Program Cannot Start, anyone else?

[Brenchen 0]

Yea I've downloaded, installed/uninstalled/restarted etc etc and played around with those packages, but my copy of FPFX still doesn't seemed to want to work

Would there be a possibility that there's something wrong with my serial key? As every time I'm trying to go into FPFX, it asks for my code.

[FlightSimSoft.com 257]

Ok, we might have a fix for (some) of the Problems here.
Anyone willing to try the fix, please send a mail to Support@flightsimsoft.com

[L.J 15]

Hi,

is the fix for vcredist or does it include my problem too? cause it has reappeared

[FlightSimSoft.com 257]

This fix is not related to vcredist, but what's the actual error message you get?

[L.J 15]

See attachment. And this is event log:

Faulting application name: PFPX.exe, version: 1.0.0.0, time stamp: 0x521c8673

Faulting module name: ig7icd32.dll, version: 9.18.10.3071, time stamp: 0x51493b65

Exception code: 0xc000041d

Fault offset: 0x000413a0

Faulting process ID: 0x880

Faulting application start time: 0x01cea4556210c0e3

Faulting application path: C:\PFPX\PFPX.exe

Faulting module path: C:\windows\SYSTEM32\ig7icd32.dll

Report ID: aba6d4ed-1048-11e3-be79-c9254a47cd1f

Faulting package full name:

Faulting package-relative application ID:

[FlightSimSoft.com 257]

I fear the ig7icd32.dll is related to your graphics Card Driver, but we could give the fix a try.

Can you drop me an email at Support@flightsimsoft.com and I'll send more details

[FlightSimSoft.com 257]

So, just found a fix that will solve some of the reported Launch crashes. Update will soon be available...

[FlightSimSoft.com 257]

We have now created a hotfix until the new installer is available:

https://www.dropbox.com/s/lnxk2xmwd9ps5qb/PFPX_1.02.zip

Copy the contents of this ZIP file into your PFPX Installation Folder (Default is C:\aerosoft\Professional Flight Planner X\).

[ChrisM 3]

Will this fix also solve the endurance export-problem, when exporting to IVAO's format?

[Brenchen 0]

With the hotfix it works. Now I ran into another problem which I probably should start another thread for... Thanks all for your help!

[bill_r 0]

Chris! Thanks for your support! Looks like 1.02 did it! Hotfix fixed my problem.

[ChrisM 3]

FYI: I also tried installing this fix, but PFPX hangs when I want to compute my flight. So I reverted back to V1.00

[FlyingFred 2]

We have now created a hotfix until the new installer is available:

https://www.dropbox.com/s/lnxk2xmwd9ps5qb/PFPX_1.02.zip

Copy the contents of this ZIP file into your PFPX Installation Folder (Default is C:\aerosoft\Professional Flight Planner X\).

Have tried everything including this fix. Unfortunately without result. The app. is still crashing (stopped working) on "updating cache Routes for first time use".

Please adivise!

[FlightSimSoft.com 257]

Tomorrow there will be a new Version/installer which should fix this issue.

[Brenchen 0]

FYI: I also tried installing this fix, but PFPX hangs when I want to compute my flight. So I reverted back to V1.00

http://forum.aerosoft.com/index.php?/topic/72284-freeze-on-compute-flight/ (Don't get too excited, it's not the fix)

[Piper9t3 0]

Hi everyone

Just purchased and I have the same issues with PFPX at start up. Below is my event log:

Faulting application name: PFPX.exe, version: 1.0.2.0, time stamp: 0x521f203f

Faulting module name: ig7icd32.dll, version: 9.17.10.2867, time stamp: 0x50635085

Exception code: 0xc0000005

Fault offset: 0x0003b60e

Faulting process id: 0x848

Faulting application start time: 0x01cea50d39e49e19

Faulting application path: C:\aerosoft\Professional Flight Planner X\PFPX.exe

Faulting module path: C:\windows\SYSTEM32\ig7icd32.dll

Report Id: af309b01-1100-11e3-be8e-6045bdd74e93

Faulting package full name:

Faulting package-relative application ID:

I am running PFPX on Surface Pro Tablet with the 1.02 hotfix but no luck still getting a stopped working error message. Hope there is a fix for this?

John

[FlyingFred 2]

Tomorrow there will be a new Version/installer which should fix this issue.

Even with version 1.03 did not solve the problem still stalling on 'updating Route cache for first time use....

I am getting nowhere... Has anybody a suggestion which could solve this problem?

[Piper9t3 0]

I have updated to 1.04 and still cant get PFPX to run on Surface Pro tablet (Win8). I have to always insert my product activation code with each update and then it begins loading to the point "Updating Route cache for first time use.." at which point I get the Windows error message PFPX has stopped working?? The faulting module name: ig7icd32.dll per the event viewer. Be so nice to get this working on my tablet....patiently waiting for fix!

[FlyingFred 2]

Why am I not getting any response? Have explained that despite all fixes and new releases my initial start up

still hangs on 'Updating Route cache for first time use..'. I am trying to get through all week already. Would be nice

if a customer gets some support here!

[VulcanB2 5]

Are you running as Administrator (however you do that on Win8)???

Best regards,

Robin.

[Farlis 151]

Why am I not getting any response? Have explained that despite all fixes and new releases my initial start up

still hangs on 'Updating Route cache for first time use..'. I am trying to get through all week already. Would be nice

if a customer gets some support here!

If you want support I advise you to either e-mail Christian at Flightsimsoft directly or use the Support Ticket System https://aerosoft.zendesk.com/anonymous_requests/new

The forums are more a user helps user place.

[Piper9t3 0]

Why am I not getting any response? Have explained that despite all fixes and new releases my initial start up

still hangs on 'Updating Route cache for first time use..'. I am trying to get through all week already. Would be nice

if a customer gets some support here!

Agreed I am having the same problem as Fred and have not got any updates from dev....

If you want support I advise you to either e-mail Christian at Flightsimsoft directly or use the Support Ticket System https://aerosoft.zendesk.com/anonymous_requests/new

The forums are more a user helps user place.

The problems described in this thread are likely affecting a lot of users and therefore I believe the forums are a better place to post updates/fixes on this matter. I have submitted an email request for support at fligthsimsoft.com and I have referenced this thread in my email to them. Still patiently waiting for solution to this.....

[mopperle 3118]

Many of the problems in this topic are related to people running PFPX on a tablet computer. The faulting module "ig7icd32.dll" is part of the onboard Intel graphic chip and its driver. So maybe you check for an updated driver. There tons of reports on the web, with eaxctly the same problem: running an app on tablets and updating the driver solved it.

It is difficult to give support for any kind of hardware. And tablets are very special, especially when using Windows RT, which is not among the supported operating system. And even when running a "normal" Windows 8, there might accur problems with tablet specific hardware and their drivers.

[FlightSimSoft.com 257]

The 'ig7icd32.dll' error is related to certain tablet computers/graphic hardware/driver combination.

If you send a mail to support@flightsimsoft.com I'll try to find a solution.

[Piper9t3 0]

Hmmm... for me it's different:

Faulting application name: PFPX.exe, version: 1.0.0.0, time stamp: 0x521c8673

Faulting module name: ig7icd32.dll, version: 9.17.10.2867, time stamp: 0x50635085

Exception code: 0xc0000005

Fault offset: 0x0003b60e

Faulting process ID: 0xda4

Faulting application start time: 0x01cea44d4a4c4f2f

Faulting application path: C:\PFPX\PFPX.exe

Faulting module path: C:\windows\SYSTEM32\ig7icd32.dll

Report ID: a5362c1e-1040-11e3-be78-c55c1bc215d5

Faulting package full name:

Faulting package-relative application ID:

It points to faulty Surface video driver. Let's try to update and see what happens

EDIT: Surface Pro users need to update their video drivers. Here's the link I used: https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22605

Ok I resolved my problem by updating the display drivers as per link provided...thanks L.J !