Brenchen 0 Posted August 29, 2013 Yea I've downloaded, installed/uninstalled/restarted etc etc and played around with those packages, but my copy of FPFX still doesn't seemed to want to work Would there be a possibility that there's something wrong with my serial key? As every time I'm trying to go into FPFX, it asks for my code. Share this post Link to post Share on other sites
FlightSimSoft.com 259 Posted August 29, 2013 Ok, we might have a fix for (some) of the Problems here. Anyone willing to try the fix, please send a mail to Support@flightsimsoft.com Share this post Link to post Share on other sites
L.J 15 Posted August 29, 2013 Hi, is the fix for vcredist or does it include my problem too? cause it has reappeared Share this post Link to post Share on other sites
FlightSimSoft.com 259 Posted August 29, 2013 This fix is not related to vcredist, but what's the actual error message you get? Share this post Link to post Share on other sites
L.J 15 Posted August 29, 2013 See attachment. And this is event log: Faulting application name: PFPX.exe, version: 1.0.0.0, time stamp: 0x521c8673 Faulting module name: ig7icd32.dll, version: 9.18.10.3071, time stamp: 0x51493b65 Exception code: 0xc000041d Fault offset: 0x000413a0 Faulting process ID: 0x880 Faulting application start time: 0x01cea4556210c0e3 Faulting application path: C:\PFPX\PFPX.exe Faulting module path: C:\windows\SYSTEM32\ig7icd32.dll Report ID: aba6d4ed-1048-11e3-be79-c9254a47cd1f Faulting package full name: Faulting package-relative application ID: Share this post Link to post Share on other sites
FlightSimSoft.com 259 Posted August 29, 2013 I fear the ig7icd32.dll is related to your graphics Card Driver, but we could give the fix a try. Can you drop me an email at Support@flightsimsoft.com and I'll send more details Share this post Link to post Share on other sites
FlightSimSoft.com 259 Posted August 29, 2013 So, just found a fix that will solve some of the reported Launch crashes. Update will soon be available... Share this post Link to post Share on other sites
FlightSimSoft.com 259 Posted August 29, 2013 We have now created a hotfix until the new installer is available: https://www.dropbox.com/s/lnxk2xmwd9ps5qb/PFPX_1.02.zip Copy the contents of this ZIP file into your PFPX Installation Folder (Default is C:\aerosoft\Professional Flight Planner X\). Share this post Link to post Share on other sites
ChrisM 3 Posted August 29, 2013 Will this fix also solve the endurance export-problem, when exporting to IVAO's format? Share this post Link to post Share on other sites
Brenchen 0 Posted August 29, 2013 With the hotfix it works. Now I ran into another problem which I probably should start another thread for... Thanks all for your help! Share this post Link to post Share on other sites
bill_r 0 Posted August 29, 2013 Chris! Thanks for your support! Looks like 1.02 did it! Hotfix fixed my problem. Share this post Link to post Share on other sites
ChrisM 3 Posted August 29, 2013 FYI: I also tried installing this fix, but PFPX hangs when I want to compute my flight. So I reverted back to V1.00 Share this post Link to post Share on other sites
FlyingFred 2 Posted August 29, 2013 We have now created a hotfix until the new installer is available: https://www.dropbox.com/s/lnxk2xmwd9ps5qb/PFPX_1.02.zip Copy the contents of this ZIP file into your PFPX Installation Folder (Default is C:\aerosoft\Professional Flight Planner X\). Have tried everything including this fix. Unfortunately without result. The app. is still crashing (stopped working) on "updating cache Routes for first time use". Please adivise! Share this post Link to post Share on other sites
FlightSimSoft.com 259 Posted August 29, 2013 Tomorrow there will be a new Version/installer which should fix this issue. Share this post Link to post Share on other sites
Brenchen 0 Posted August 29, 2013 FYI: I also tried installing this fix, but PFPX hangs when I want to compute my flight. So I reverted back to V1.00 http://forum.aerosoft.com/index.php?/topic/72284-freeze-on-compute-flight/ (Don't get too excited, it's not the fix) Share this post Link to post Share on other sites
Piper9t3 0 Posted August 29, 2013 Hi everyone Just purchased and I have the same issues with PFPX at start up. Below is my event log: Faulting application name: PFPX.exe, version: 1.0.2.0, time stamp: 0x521f203f Faulting module name: ig7icd32.dll, version: 9.17.10.2867, time stamp: 0x50635085 Exception code: 0xc0000005 Fault offset: 0x0003b60e Faulting process id: 0x848 Faulting application start time: 0x01cea50d39e49e19 Faulting application path: C:\aerosoft\Professional Flight Planner X\PFPX.exe Faulting module path: C:\windows\SYSTEM32\ig7icd32.dll Report Id: af309b01-1100-11e3-be8e-6045bdd74e93 Faulting package full name: Faulting package-relative application ID: I am running PFPX on Surface Pro Tablet with the 1.02 hotfix but no luck still getting a stopped working error message. Hope there is a fix for this? John Share this post Link to post Share on other sites
FlyingFred 2 Posted August 31, 2013 Tomorrow there will be a new Version/installer which should fix this issue. Even with version 1.03 did not solve the problem still stalling on 'updating Route cache for first time use.... I am getting nowhere... Has anybody a suggestion which could solve this problem? Share this post Link to post Share on other sites
Piper9t3 0 Posted September 2, 2013 I have updated to 1.04 and still cant get PFPX to run on Surface Pro tablet (Win8). I have to always insert my product activation code with each update and then it begins loading to the point "Updating Route cache for first time use.." at which point I get the Windows error message PFPX has stopped working?? The faulting module name: ig7icd32.dll per the event viewer. Be so nice to get this working on my tablet....patiently waiting for fix! Share this post Link to post Share on other sites
FlyingFred 2 Posted September 4, 2013 Why am I not getting any response? Have explained that despite all fixes and new releases my initial start up still hangs on 'Updating Route cache for first time use..'. I am trying to get through all week already. Would be nice if a customer gets some support here! Share this post Link to post Share on other sites
VulcanB2 5 Posted September 4, 2013 Are you running as Administrator (however you do that on Win8)??? Best regards, Robin. Share this post Link to post Share on other sites
Farlis 152 Posted September 4, 2013 Why am I not getting any response? Have explained that despite all fixes and new releases my initial start up still hangs on 'Updating Route cache for first time use..'. I am trying to get through all week already. Would be nice if a customer gets some support here! If you want support I advise you to either e-mail Christian at Flightsimsoft directly or use the Support Ticket System https://aerosoft.zendesk.com/anonymous_requests/new The forums are more a user helps user place. Share this post Link to post Share on other sites
Piper9t3 0 Posted September 4, 2013 Why am I not getting any response? Have explained that despite all fixes and new releases my initial start up still hangs on 'Updating Route cache for first time use..'. I am trying to get through all week already. Would be nice if a customer gets some support here! Agreed I am having the same problem as Fred and have not got any updates from dev.... If you want support I advise you to either e-mail Christian at Flightsimsoft directly or use the Support Ticket System https://aerosoft.zendesk.com/anonymous_requests/new The forums are more a user helps user place. The problems described in this thread are likely affecting a lot of users and therefore I believe the forums are a better place to post updates/fixes on this matter. I have submitted an email request for support at fligthsimsoft.com and I have referenced this thread in my email to them. Still patiently waiting for solution to this..... Share this post Link to post Share on other sites
mopperle 3301 Posted September 6, 2013 Many of the problems in this topic are related to people running PFPX on a tablet computer. The faulting module "ig7icd32.dll" is part of the onboard Intel graphic chip and its driver. So maybe you check for an updated driver. There tons of reports on the web, with eaxctly the same problem: running an app on tablets and updating the driver solved it. It is difficult to give support for any kind of hardware. And tablets are very special, especially when using Windows RT, which is not among the supported operating system. And even when running a "normal" Windows 8, there might accur problems with tablet specific hardware and their drivers. Share this post Link to post Share on other sites
FlightSimSoft.com 259 Posted September 6, 2013 The 'ig7icd32.dll' error is related to certain tablet computers/graphic hardware/driver combination. If you send a mail to support@flightsimsoft.com I'll try to find a solution. Share this post Link to post Share on other sites
Piper9t3 0 Posted September 6, 2013 Hmmm... for me it's different: Faulting application name: PFPX.exe, version: 1.0.0.0, time stamp: 0x521c8673 Faulting module name: ig7icd32.dll, version: 9.17.10.2867, time stamp: 0x50635085 Exception code: 0xc0000005 Fault offset: 0x0003b60e Faulting process ID: 0xda4 Faulting application start time: 0x01cea44d4a4c4f2f Faulting application path: C:\PFPX\PFPX.exe Faulting module path: C:\windows\SYSTEM32\ig7icd32.dll Report ID: a5362c1e-1040-11e3-be78-c55c1bc215d5 Faulting package full name: Faulting package-relative application ID: It points to faulty Surface video driver. Let's try to update and see what happens EDIT: Surface Pro users need to update their video drivers. Here's the link I used: https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22605 Ok I resolved my problem by updating the display drivers as per link provided...thanks L.J ! Share this post Link to post Share on other sites
