StefanoAlitaliaA320 2 Posted May 14, 2013 Share Posted May 14, 2013 Hi, all.... I prepar3d with airbus x exteded updated sound and updated in 2013 ... is the third flight I have in CTD at high altitude. with this error: Problem signature: Problem Event Name: APPCRASH Application Name: Prepar3D.exe Application Version: 1.4.4747.0 Application Timestamp: 50253a53 Fault Module Name: ntdll.dll Fault Module Version: 6.1.7601.17725 Fault Module Timestamp: 4ec49b8f Exception Code: c0000005 Exception Offset: 0004ff2b OS Version: 6.1.7601.2.1.0.256.1 Locale ID: 1040 Additional Information 1: 0a9e Additional Information 2: 0a9e372d3b4ad19135b953a78882e789 Additional Information 3: 0a9e Additional Information 4: 0a9e372d3b4ad19135b953a78882e789 Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409 If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt In this forum I see,that this problem is for sound enanchement 2013...how can i fix it? Link to comment Share on other sites More sharing options...
StefanoAlitaliaA320 2 Posted May 14, 2013 Author Share Posted May 14, 2013 Any ideas? Link to comment Share on other sites More sharing options...
rjord 86 Posted May 14, 2013 Share Posted May 14, 2013 Have you updated the sound enhancement pack as per Joshua's post here http://forum.aerosoft.com/index.php?/topic/67841-airbus-x-a320a321-extended-sound-pack-issue/#entry484108 Roy Link to comment Share on other sites More sharing options...
vonduck 3 Posted May 15, 2013 Share Posted May 15, 2013 Some suggestions as to the faulting .DLL...this may help? NTDLL.DLL- Most commonly paired with Exception Code 0x0000005 (Learn more about NTDLL.DLL here: http://en.wikipedia....files#Ntdll.dll A very common crash, NTDLL is most commonly associated with a memory problem. FSX was most likely trying to call a texture, or file and could not find it, so FSX crashed.FIX: While there is no immidiate fix of NTDLL.DLL crash, if you have FSX + Sp1 and Sp2 installed, occaisionally uninstalling Sp2 and re-installing fixes this problem. If you have overclocked your system, a big problem can be a wrong setting in your frequency, timings, or voltages. A overheating system can be a big cause as well. Turning down FSX sliders can solve this issue. Link to comment Share on other sites More sharing options...
StefanoAlitaliaA320 2 Posted May 15, 2013 Author Share Posted May 15, 2013 I have Prepar3d not FSX... Link to comment Share on other sites More sharing options...
StefanoAlitaliaA320 2 Posted May 15, 2013 Author Share Posted May 15, 2013 Beatifull support!!!!!!!! I buy this plane and I can't fly with it...and I need support! thank you Link to comment Share on other sites More sharing options...
KyleD 1027 Posted May 15, 2013 Share Posted May 15, 2013 I have Prepar3d not FSX... It's the same basic software, and CTD's can affect both. All P3D is is FSX with LM having the rights to change the base code. Did you read what Roy wrote? Any answer to his question? Have you updated the sound enhancement pack as per Joshua's post here http://forum.aerosoft.com/index.php?/topic/67841-airbus-x-a320a321-extended-sound-pack-issue/#entry484108 Roy Also, what vonduck suggests is good as well. Have you done a reinstall? Have you tried to at least uninstall and reinstall the AAX? FIX: While there is no immidiate fix of NTDLL.DLL crash, if you have FSX + Sp1 and Sp2 installed, occaisionally uninstalling Sp2 and re-installing fixes this problem. Beatifull support!!!!!!!! I buy this plane and I can't fly with it...and I need support! thank you You've already got support here but you seem to be ignoring it. My bet is on the sound pack issue. Link to comment Share on other sites More sharing options...
rjord 86 Posted May 16, 2013 Share Posted May 16, 2013 I am assuming one of the solutions above has fixed his issue. Roy Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted May 16, 2013 Aerosoft Share Posted May 16, 2013 Beatifull support!!!!!!!! I buy this plane and I can't fly with it...and I need support! thank you Stefano, it would really help if you would respond to suggestions! Also check this: http://forum.aerosoft.com/index.php?/topic/68346-airbus-x-repeatable-cdt/ I am have been running the bus in P3d for close to two years now (just like thousands of our customers) so let's be clear, there is not bug, but there is an incompatibility with your system that we hope to solve. Link to comment Share on other sites More sharing options...
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