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greycap

Canary Islands Professional - Tenerife South is causing P3D CTD

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I am running P3D V4.5 HF2 and have version 1.0.0.0 of Tenerife installed.  I have tried both PBR on and off.

 

When I first installed the scenery it worked well but when I start a scenario there now I see a red message banner which is too small to read on a 3840x2160 monitor and which vanishes almost immediately.  This message does NOT appear at other add-on airports and P3D does not CTD anywhere else..

 

Initially, all seems to be well: the PMDG 737NGX cockpit loads and is making the right sounds, the scenery seems to be displaying properly and the airport traffic is moving about.  As soon as I change view however, P3D crashes to the desktop. 

 

I have uninstalled and reinstalled Tenerife but the result is the same.

 

Any ideas?

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1 hour ago, greycap said:

Any ideas?

Yes. check the Windows Eventviewer (Applications) for any entry at the time of the crash

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I have run MakeRunways as described here: 

 

https://www.avsim.com/forums/topic/565139-p3dv4513-silent-ctd/

 

but the problem is still there,

 

image.thumb.png.56ee7b21ce7f506b584c2dd7441329cf.png

 

Version=1
EventType=APPCRASH
EventTime=132183950306919876
ReportType=2
Consent=1
UploadTime=132183950316697991
ReportStatus=268566528
ReportIdentifier=714e243f-025d-4e78-a11c-1f7bea07a5d9
IntegratorReportIdentifier=6d962de3-bbce-46bc-afd5-39bd6e2077c9
Wow64Host=34404
NsAppName=Prepar3D.exe
OriginalFilename=Prepar3D.exe
AppSessionGuid=00002e04-0001-008b-901d-316f999cd501
TargetAppId=W:00000f3fb95a9975fc51260b15dcb7eb0e2400000904!0000c739329fda381e3735d40dca7542b7bc8256c368!Prepar3D.exe
TargetAppVer=2019//09//25:01:14:59!2cf4ea!Prepar3D.exe
BootId=4294967295
ServiceSplit=99742113
TargetAsId=4712
UserImpactVector=319828752
IsFatal=1
EtwNonCollectReason=4
Response.BucketId=14653dbb234362b0b4a16effa6a5a3b2
Response.BucketTable=4
Response.LegacyBucketId=1486591396300563378
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=Prepar3D.exe
Sig[1].Name=Application Version
Sig[1].Value=4.5.13.32097
Sig[2].Name=Application Timestamp
Sig[2].Value=5d8abf93
Sig[3].Name=Fault Module Name
Sig[3].Value=KERNELBASE.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=10.0.18362.476
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=83c3d83a
Sig[6].Name=Exception Code
Sig[6].Value=c0020001
Sig[7].Name=Exception Offset
Sig[7].Value=000000000003a839
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.18362.2.0.0.768.101
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=f250
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=f250b6f844b895bd26f6fc5911f907eb
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=35ff
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=35ff22fbf4e14ec4ae04869578f6a874
UI[2]=E:\Lockheed Martin\Prepar3D v4\Prepar3D.exe
LoadedModule[0]=E:\Lockheed Martin\Prepar3D v4\Prepar3D.exe
LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\WINDOWS\System32\KERNEL32.DLL
LoadedModule[3]=C:\WINDOWS\System32\KERNELBASE.dll
LoadedModule[4]=C:\WINDOWS\SYSTEM32\apphelp.dll
LoadedModule[5]=C:\WINDOWS\SYSTEM32\AcGenral.DLL
LoadedModule[6]=C:\WINDOWS\System32\msvcrt.dll
LoadedModule[7]=C:\WINDOWS\System32\sechost.dll
LoadedModule[8]=C:\WINDOWS\System32\RPCRT4.dll
LoadedModule[9]=C:\WINDOWS\System32\SHLWAPI.dll
LoadedModule[10]=C:\WINDOWS\System32\combase.dll
LoadedModule[11]=C:\WINDOWS\System32\ucrtbase.dll
LoadedModule[12]=C:\WINDOWS\System32\bcryptPrimitives.dll
LoadedModule[13]=C:\WINDOWS\System32\GDI32.dll
LoadedModule[14]=C:\WINDOWS\System32\win32u.dll
LoadedModule[15]=C:\WINDOWS\System32\gdi32full.dll
LoadedModule[16]=C:\WINDOWS\System32\msvcp_win.dll
LoadedModule[17]=C:\WINDOWS\System32\USER32.dll
LoadedModule[18]=C:\WINDOWS\System32\ole32.dll
LoadedModule[19]=C:\WINDOWS\System32\advapi32.dll
LoadedModule[20]=C:\WINDOWS\System32\SHELL32.dll
LoadedModule[21]=C:\WINDOWS\System32\cfgmgr32.dll
LoadedModule[22]=C:\WINDOWS\System32\shcore.dll
LoadedModule[23]=C:\WINDOWS\System32\windows.storage.dll
LoadedModule[24]=C:\WINDOWS\System32\profapi.dll
LoadedModule[25]=C:\WINDOWS\System32\powrprof.dll
LoadedModule[26]=C:\WINDOWS\System32\UMPDC.dll
LoadedModule[27]=C:\WINDOWS\System32\kernel.appcore.dll
LoadedModule[28]=C:\WINDOWS\System32\cryptsp.dll
LoadedModule[29]=C:\WINDOWS\SYSTEM32\USERENV.dll
LoadedModule[30]=C:\WINDOWS\SYSTEM32\MPR.dll
LoadedModule[31]=C:\WINDOWS\SYSTEM32\SspiCli.dll
LoadedModule[32]=C:\WINDOWS\System32\IMM32.DLL
LoadedModule[33]=E:\Lockheed Martin\Prepar3D v4\api.dll
LoadedModule[34]=C:\WINDOWS\SYSTEM32\VCRUNTIME140.dll
LoadedModule[35]=C:\WINDOWS\System32\WS2_32.dll
LoadedModule[36]=C:\WINDOWS\SYSTEM32\Cabinet.dll
LoadedModule[37]=C:\WINDOWS\SYSTEM32\MSWSOCK.dll
LoadedModule[38]=C:\WINDOWS\SYSTEM32\WINHTTP.dll
LoadedModule[39]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.18362.476_none_2a2a02a24667b734\COMCTL32.dll
LoadedModule[40]=C:\WINDOWS\SYSTEM32\WINMM.dll
LoadedModule[41]=C:\WINDOWS\SYSTEM32\VERSION.dll
LoadedModule[42]=C:\WINDOWS\System32\CRYPT32.dll
LoadedModule[43]=C:\WINDOWS\SYSTEM32\urlmon.dll
LoadedModule[44]=C:\WINDOWS\SYSTEM32\WININET.dll
LoadedModule[45]=C:\WINDOWS\System32\MSASN1.dll
LoadedModule[46]=E:\Lockheed Martin\Prepar3D v4\acontain.dll
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LoadedModule[48]=E:\Lockheed Martin\Prepar3D v4\ai_player.dll
LoadedModule[49]=E:\Lockheed Martin\Prepar3D v4\atc.dll
LoadedModule[50]=C:\WINDOWS\System32\SETUPAPI.dll
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LoadedModule[52]=E:\Lockheed Martin\Prepar3D v4\dis.dll
LoadedModule[53]=C:\WINDOWS\System32\OLEAUT32.dll
LoadedModule[54]=E:\Lockheed Martin\Prepar3D v4\demo.dll
LoadedModule[55]=E:\Lockheed Martin\Prepar3D v4\facilities.dll
LoadedModule[56]=E:\Lockheed Martin\Prepar3D v4\flight.dll
LoadedModule[57]=E:\Lockheed Martin\Prepar3D v4\fe.dll
LoadedModule[58]=E:\Lockheed Martin\Prepar3D v4\g2d.dll
LoadedModule[59]=E:\Lockheed Martin\Prepar3D v4\g3d.dll
LoadedModule[60]=E:\Lockheed Martin\Prepar3D v4\gps.dll
LoadedModule[61]=C:\WINDOWS\System32\WLDAP32.dll
LoadedModule[62]=E:\Lockheed Martin\Prepar3D v4\livingwater.dll
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LoadedModule[64]=C:\WINDOWS\SYSTEM32\WINMMBASE.dll
LoadedModule[65]=E:\Lockheed Martin\Prepar3D v4\menus.dll
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LoadedModule[67]=C:\WINDOWS\System32\COMDLG32.dll
LoadedModule[68]=E:\Lockheed Martin\Prepar3D v4\pdk.dll
LoadedModule[69]=E:\Lockheed Martin\Prepar3D v4\panels.dll
LoadedModule[70]=E:\Lockheed Martin\Prepar3D v4\sim1.dll
LoadedModule[71]=E:\Lockheed Martin\Prepar3D v4\simscheduler.dll
LoadedModule[72]=E:\Lockheed Martin\Prepar3D v4\sound.dll
LoadedModule[73]=E:\Lockheed Martin\Prepar3D v4\simprop.dll
LoadedModule[74]=E:\Lockheed Martin\Prepar3D v4\symmap.dll
LoadedModule[75]=E:\Lockheed Martin\Prepar3D v4\fs-traffic.dll
LoadedModule[76]=E:\Lockheed Martin\Prepar3D v4\terrain.dll
LoadedModule[77]=E:\Lockheed Martin\Prepar3D v4\util.dll
LoadedModule[78]=E:\Lockheed Martin\Prepar3D v4\visualfx.dll
LoadedModule[79]=E:\Lockheed Martin\Prepar3D v4\weather.dll
LoadedModule[80]=E:\Lockheed Martin\Prepar3D v4\window.dll
LoadedModule[81]=C:\WINDOWS\SYSTEM32\MSVCP140.dll
LoadedModule[82]=C:\WINDOWS\SYSTEM32\iertutil.dll
LoadedModule[83]=C:\WINDOWS\SYSTEM32\CONCRT140.dll
LoadedModule[84]=C:\WINDOWS\SYSTEM32\HID.DLL
LoadedModule[85]=E:\Lockheed Martin\Prepar3D v4\librti1516e.dll
LoadedModule[86]=C:\WINDOWS\SYSTEM32\DINPUT8.dll
LoadedModule[87]=E:\Lockheed Martin\Prepar3D v4\mplEasyBlendSDKDX1164.dll
LoadedModule[88]=C:\WINDOWS\SYSTEM32\MFReadWrite.dll
LoadedModule[89]=C:\WINDOWS\SYSTEM32\MFPlat.DLL
LoadedModule[90]=C:\WINDOWS\SYSTEM32\dxgi.dll
LoadedModule[91]=E:\Lockheed Martin\Prepar3D v4\d3dx11_43.dll
LoadedModule[92]=C:\WINDOWS\SYSTEM32\d3d11.dll
LoadedModule[93]=E:\Lockheed Martin\Prepar3D v4\D3DCOMPILER_47.dll
LoadedModule[94]=C:\WINDOWS\SYSTEM32\OPENGL32.dll
LoadedModule[95]=C:\WINDOWS\SYSTEM32\GLU32.dll
LoadedModule[96]=E:\Lockheed Martin\Prepar3D v4\d3dx9_43.dll
LoadedModule[97]=C:\WINDOWS\SYSTEM32\DSOUND.dll
LoadedModule[98]=C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL
LoadedModule[99]=C:\WINDOWS\SYSTEM32\MSACM32.dll
LoadedModule[100]=E:\Lockheed Martin\Prepar3D v4\audiere.dll
LoadedModule[101]=C:\WINDOWS\SYSTEM32\MSIMG32.dll
LoadedModule[102]=E:\Lockheed Martin\Prepar3D v4\libfedtime1516e.dll
LoadedModule[103]=E:\Lockheed Martin\Prepar3D v4\OpenRTI.dll
LoadedModule[104]=E:\Lockheed Martin\Prepar3D v4\D3DCOMPILER_43.dll
LoadedModule[105]=C:\WINDOWS\SYSTEM32\CRYPTBASE.DLL
LoadedModule[106]=C:\WINDOWS\SYSTEM32\dxcore.dll
LoadedModule[107]=C:\WINDOWS\SYSTEM32\RTWorkQ.DLL
LoadedModule[108]=E:\Lockheed Martin\Prepar3D v4\language.dll
LoadedModule[109]=C:\WINDOWS\SYSTEM32\inputhost.dll
LoadedModule[110]=C:\WINDOWS\SYSTEM32\CoreMessaging.dll
LoadedModule[111]=C:\WINDOWS\SYSTEM32\CoreUIComponents.dll
LoadedModule[112]=C:\WINDOWS\SYSTEM32\wintypes.dll
LoadedModule[113]=C:\WINDOWS\SYSTEM32\PROPSYS.dll
LoadedModule[114]=C:\WINDOWS\SYSTEM32\ntmarta.dll
LoadedModule[115]=C:\WINDOWS\system32\uxtheme.dll
LoadedModule[116]=C:\WINDOWS\SYSTEM32\MSXML6.DLL
LoadedModule[117]=E:\Lockheed Martin\Prepar3D v4\uiInterface.dll
LoadedModule[118]=C:\WINDOWS\SYSTEM32\mscoree.dll
LoadedModule[119]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscoreei.dll
LoadedModule[120]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll
LoadedModule[121]=C:\WINDOWS\SYSTEM32\VCRUNTIME140_CLR0400.dll
LoadedModule[122]=C:\WINDOWS\SYSTEM32\ucrtbase_clr0400.dll
LoadedModule[123]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\mscorlib\ec23d1294499b4ffba61f212cb1217cd\mscorlib.ni.dll
LoadedModule[124]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clrjit.dll
LoadedModule[125]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System\e074a852d0b7a87fc8713d9727b9a1bb\System.ni.dll
LoadedModule[126]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Core\5aa66136dfbf2cc6e3ba6b00dd4d2e9f\System.Core.ni.dll
LoadedModule[127]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\WindowsBase\954bf80526cb14a926c4e2335a4e5803\WindowsBase.ni.dll
LoadedModule[128]=C:\WINDOWS\system32\rsaenh.dll
LoadedModule[129]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\PresentationCore\99085e4311ca84f7357f2d1a2794ca28\PresentationCore.ni.dll
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LoadedModule[131]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Xaml\1e45023cc3b2fa3145024be9518b38d3\System.Xaml.ni.dll
LoadedModule[132]=C:\WINDOWS\SYSTEM32\dwrite.dll
LoadedModule[133]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\WPF\wpfgfx_v0400.dll
LoadedModule[134]=C:\WINDOWS\SYSTEM32\MSVCP140_CLR0400.dll
LoadedModule[135]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\WPF\PresentationNative_v0400.dll
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LoadedModule[138]=C:\WINDOWS\System32\NSI.dll
LoadedModule[139]=C:\WINDOWS\SYSTEM32\dhcpcsvc6.DLL
LoadedModule[140]=C:\WINDOWS\SYSTEM32\dhcpcsvc.DLL
LoadedModule[141]=C:\WINDOWS\SYSTEM32\DNSAPI.dll
LoadedModule[142]=C:\WINDOWS\System32\MSCTF.dll
LoadedModule[143]=C:\WINDOWS\SYSTEM32\secur32.dll
LoadedModule[144]=C:\Windows\System32\rasadhlp.dll
LoadedModule[145]=C:\WINDOWS\System32\fwpuclnt.dll
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LoadedModule[150]=C:\WINDOWS\SYSTEM32\d3d9.dll
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LoadedModule[159]=C:\WINDOWS\system32\dataexchange.dll
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LoadedModule[162]=C:\WINDOWS\system32\RMCLIENT.dll
LoadedModule[163]=C:\WINDOWS\system32\nvspcap64.dll
LoadedModule[164]=C:\WINDOWS\SYSTEM32\gpapi.dll
LoadedModule[165]=C:\WINDOWS\SYSTEM32\cryptnet.dll
LoadedModule[166]=C:\WINDOWS\system32\msctfui.dll
LoadedModule[167]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\UIAutomationTypes\2f90855e365d159233cb66af2f8823a9\UIAutomationTypes.ni.dll
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LoadedModule[175]=C:\WINDOWS\system32\nvapi64.dll
LoadedModule[176]=C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_71164464ccd46ae5\nvwgf2umx.dll
LoadedModule[177]=C:\WINDOWS\SYSTEM32\CLDAPI.dll
LoadedModule[178]=C:\WINDOWS\SYSTEM32\FLTLIB.DLL
LoadedModule[179]=C:\Windows\System32\Windows.StateRepositoryPS.dll
LoadedModule[180]=C:\WINDOWS\system32\ntshrui.dll
LoadedModule[181]=C:\WINDOWS\system32\srvcli.dll
LoadedModule[182]=C:\WINDOWS\SYSTEM32\cscapi.dll
LoadedModule[183]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.18362.476_none_e6c4b11b130f2595\comctl32.dll
LoadedModule[184]=C:\WINDOWS\system32\netutils.dll
LoadedModule[185]=C:\WINDOWS\System32\coml2.dll
LoadedModule[186]=C:\WINDOWS\system32\mssprxy.dll
LoadedModule[187]=C:\WINDOWS\SYSTEM32\LINKINFO.dll
LoadedModule[188]=C:\WINDOWS\System32\drprov.dll
LoadedModule[189]=C:\WINDOWS\System32\ntlanman.dll
LoadedModule[190]=C:\WINDOWS\System32\davclnt.dll
LoadedModule[191]=C:\WINDOWS\System32\DAVHLPR.dll
LoadedModule[192]=C:\WINDOWS\System32\wkscli.dll
LoadedModule[193]=C:\WINDOWS\system32\wpdshext.dll
LoadedModule[194]=C:\WINDOWS\System32\MMDevApi.dll
LoadedModule[195]=C:\WINDOWS\SYSTEM32\AUDIOSES.DLL
LoadedModule[196]=C:\WINDOWS\SYSTEM32\resourcepolicyclient.dll
LoadedModule[197]=C:\Windows\System32\Windows.UI.dll
LoadedModule[198]=C:\Windows\System32\TextInputFramework.dll
LoadedModule[199]=C:\WINDOWS\SYSTEM32\avrt.dll
LoadedModule[200]=C:\WINDOWS\SYSTEM32\XInput9_1_0.dll
LoadedModule[201]=C:\WINDOWS\SYSTEM32\wdmaud.drv
LoadedModule[202]=C:\WINDOWS\SYSTEM32\ksuser.dll
LoadedModule[203]=C:\WINDOWS\SYSTEM32\msacm32.drv
LoadedModule[204]=C:\WINDOWS\SYSTEM32\midimap.dll
LoadedModule[205]=E:\Lockheed Martin\Prepar3D v4\SimObjects\Modules\Utilities.dll
LoadedModule[206]=E:\Lockheed Martin\Prepar3D v4\CIGI.dll
LoadedModule[207]=E:\Lockheed Martin\Prepar3D v4\radar.dll
LoadedModule[208]=E:\Lockheed Martin\Prepar3D v4\VirtualReality.dll
LoadedModule[209]=E:\Lockheed Martin\Prepar3D v4\openvr_api.dll
LoadedModule[210]=E:\Lockheed Martin\Prepar3D v4\VarjoLib.dll
LoadedModule[211]=E:\Lockheed Martin\Prepar3D v4\ControllableCamera.dll
LoadedModule[212]=E:\Lockheed Martin\Prepar3D v4\Gauges\TargetInfo.dll
LoadedModule[213]=E:\Lockheed Martin\Prepar3D v4\Gauges\Fury_1500.dll
LoadedModule[214]=E:\Lockheed Martin\Prepar3D v4\Gauges\F-16.dll
LoadedModule[215]=E:\Lockheed Martin\Prepar3D v4\SimObjects\Modules\Driver.dll
LoadedModule[216]=E:\Lockheed Martin\Prepar3D v4\SimObjects\Modules\Orion MPCV.dll
LoadedModule[217]=E:\Lockheed Martin\Prepar3D v4\SimObjects\Modules\SLS Block 1.dll
LoadedModule[218]=E:\Lockheed Martin\Prepar3D v4\SimObjects\Modules\Laser.dll
LoadedModule[219]=E:\Lockheed Martin\Prepar3D v4\SimObjects\Modules\Quadcopter.dll
LoadedModule[220]=E:\Lockheed Martin\Prepar3D v4\EyeData.dll
LoadedModule[221]=E:\Lockheed Martin\Prepar3D v4\SimDirector.dll
LoadedModule[222]=C:\Users\Mike\AppData\Local\Orbx\FTXCentral\v3.3.9.2\Orbx_ObjectFlow_x64.dll
LoadedModule[223]=E:\Program Files (x86)\Addon Manager\bglmanx64.dll
LoadedModule[224]=C:\WINDOWS\System32\psapi.dll
LoadedModule[225]=C:\WINDOWS\SYSTEM32\SHFolder.dll
LoadedModule[226]=C:\Program Files (x86)\12bPilot\SODE\SimObjectAnimationModule64.dll
LoadedModule[227]=C:\Users\Mike\Documents\Prepar3D v4 Add-ons\Navigraph Simlink\NavigraphSimlink_64.dll
LoadedModule[228]=C:\WINDOWS\SYSTEM32\edputil.dll
LoadedModule[229]=C:\Windows\System32\appresolver.dll
LoadedModule[230]=C:\Windows\System32\Bcp47Langs.dll
LoadedModule[231]=C:\Windows\System32\SLC.dll
LoadedModule[232]=C:\Windows\System32\sppc.dll
LoadedModule[233]=C:\Windows\System32\OneCoreCommonProxyStub.dll
LoadedModule[234]=C:\Windows\System32\OneCoreUAPCommonProxyStub.dll
LoadedModule[235]=E:\Lockheed Martin\Prepar3D v4\PMDG\DLLs\PMDG_HUD_interface.dll
LoadedModule[236]=E:\Lockheed Martin\Prepar3D v4\RAASPRO\RAASPRO.dll
LoadedModule[237]=C:\WINDOWS\SYSTEM32\ondemandconnroutehelper.dll
LoadedModule[238]=C:\WINDOWS\SYSTEM32\WINNSI.DLL
LoadedModule[239]=C:\Program Files\Common Files\System\ado\msado15.dll
LoadedModule[240]=C:\WINDOWS\SYSTEM32\MSDART.DLL
LoadedModule[241]=C:\Program Files\Common Files\System\Ole DB\oledb32.dll
LoadedModule[242]=C:\WINDOWS\SYSTEM32\DPAPI.dll
LoadedModule[243]=C:\Windows\System32\comsvcs.dll
LoadedModule[244]=C:\Program Files\Common Files\Microsoft Shared\OFFICE14\ACEOLEDB.DLL
LoadedModule[245]=C:\WINDOWS\WinSxS\amd64_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.9619_none_08e065a3a84109b0\MSVCR90.dll
LoadedModule[246]=C:\Program Files\Common Files\Microsoft Shared\office14\mso.dll
LoadedModule[247]=C:\WINDOWS\SYSTEM32\msi.dll
LoadedModule[248]=C:\WINDOWS\SYSTEM32\srpapi.dll
LoadedModule[249]=C:\Program Files\Common Files\Microsoft Shared\OFFICE14\ACECORE.DLL
LoadedModule[250]=C:\WINDOWS\WinSxS\amd64_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.9619_none_08e065a3a84109b0\MSVCP90.dll
LoadedModule[251]=C:\Program Files\Common Files\Microsoft Shared\office14\Cultures\office.odf
LoadedModule[252]=C:\Program Files\Common Files\Microsoft Shared\OFFICE14\1033\ACEWSTR.DLL
LoadedModule[253]=C:\Program Files\Common Files\Microsoft Shared\office14\MSORES.DLL
LoadedModule[254]=C:\Program Files\Common Files\Microsoft Shared\office14\1033\MSOINTL.DLL
LoadedModule[255]=C:\PROGRA~1\COMMON~1\MICROS~1\OFFICE14\ACETXT.DLL
LoadedModule[256]=C:\WINDOWS\SYSTEM32\mlang.dll
LoadedModule[257]=C:\Program Files\Common Files\Microsoft Shared\OFFICE14\1033\ACEINTL.DLL
LoadedModule[258]=E:\Lockheed Martin\Prepar3D v4\RAASPRO\DLLs\64bit\RAASAUDIO64.DLL
LoadedModule[259]=C:\WINDOWS\SYSTEM32\X3DAudio1_6.dll
LoadedModule[260]=C:\WINDOWS\system32\xactengine3_4.dll
LoadedModule[261]=C:\WINDOWS\system32\XAudio2_4.dll
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Further information:  the small red error message I referred to is from GSX Level 2.  The crash occurs when GSX is enabled AND disabled.

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You have GSX just disabled but still installed, right? I don't have it installed and no CTDs, as there are also not too many others (just you) reporting this problem.

The crash occurs in the KERNELBASE.DLL. Crashes in there are in many cases related to problems with either the hardware or hardware drivers.

Please make sure to be on the latest version of your graphics card driver.

 

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GSX is installed and enabled.

 

According to the people at Avsim, this type of problem is also associated with scenery incompatibilities and as everything runs perfectly EXCEPT at GCTS, driver problems wouldn't seem to be an issue.  My video driver was up-to-date on 2 November although since you mention it , there has been a further update on 12 November.

 

I've just done a test at Simwings Barcelona - no problem at all - and then at Tenerife, fine looking straight ahead or to the left from Stand 60, airport vehicles and AI aircraft moving about nicely.   As soon as a I look to the right, towards the main part of the terminal and the jetways, I get an immediate CTD.  PBR?  SODE v  non Sode jetways?

 

 

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GCTS on P3Dv4HF2 in combination with GSX works fine here. Can pan around, where ever I want.

So maybe something on your system is not as expected. Make sure, that Windows, all drivers etc. are 100% up to date.

 

2019-11-19_17-52-59-967.jpg

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As noted, my drivers are fine.  I don't get crashes at any other airport and the crash always occurs when I move the view to the eastern end of the airport... In all the other directions, N, W, S, it's fine.  There has to be an object over there causing it or it's something to do with SODE jetways perhaps (all the jetways are over there).  At that stage GSX isn't running, so none of its  objects have been rendered.

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I attach 7 screen captures.  GSX is disabled and all of the optional features on the configuration tool are turned off, including PBR.  GSX is disabled and the aircraft is the default F22.

 

You will see the view swinging around to the west, where an AI aircraft can be seen taxi-ing out.  Coming around to the east all is well until the fuel tanks in the NE corner behind the terminal appear.  At that point P3D crashes.  This is the point view at which it always crashes and to me, the implication is there is a bad texture or object in that corner or that something in that corner is conflicting with something else I'm using.

 

I am not using anything unusual: PMDG NGX and NGXu, FS2Crew (which now has compatibility with UGCX ground services, although I don't have UGCX), GSX Level 2, ORBX Base Pack, Vector,  OpenLC, Trees and Buildings, SODE 1.6.4, ActiveSky for P3D and EnvShade.

 

On the 17th and 28th October, I flew LEMG-GCTS and GCTS-EDDH without mishap.  The implication to me is that an update to one of those occurring after 28 October might have created a conflict.  GSX would be an obvious culprit as that seems to require an update every few days.

 

Nothing like this occurs at any other airport.  Since I first reported this problem, I have completed 9 flights, using 10 different payware airports and GSX with no crashes at all, so whatever this is, it's peculiar to GCTS.  If it is a driver issue, then no other payware airport is sensitive to it, including your Rome and Oslo offerings which I've used in that period,

 

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2019-12-24_11-18-9-324.zip

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With your images on screen I tried to recreate the issue on a virgin P3D with that add-on. Just not able to find the issue. 

No idea what crashes the sim.

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Firstly I'll say that my sim is still performing flawlessly at all other payware airports.  

 

As you are unable to provide support for this one, can I get a refund please.

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Well as you stated the scenery worked well before I think we can assume the product is not faulty.  A refund would be not correct then.

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2 hours ago, Mathijs Kok said:

Well as you stated the scenery worked well before I think we can assume the product is not faulty.  A refund would be not correct then.

... and the scenery has no running code or background ddl‘s.

Since P3D V4 we had no CTD issues with any of the professional sceneries at all.

 

But, as you have many other addons runing with active code, with loads files for each area, like Navdata of aircrafts, config files like Sode, GSX or FS2Crew, there are a lot of others could generate this issue.

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The product is either faulty or is conflicting with something else I use in a way other add-on airports don't.  I noted for example I use Orbx products, also Alpha India traffic, SODE and GSX, all of which would put put items into the airport or its vicinity.  The problem is limited to the north east corner of the airport.  It doesn't crash until I look there.  I've given you all the logs you've asked for.

 

Unless you engage with that detail, you aren't really providing meaningful support.  For that purpose, blaming my set up is not support when all other payware airports I own work perfectly including these installed in P3D/Ecosystem:

 

image.png.66b7456d9e89b24afe4bbe5b69c78579.png

 

and these outside P3D

 

image.png.7ed50fee47af9763330fc74f3b9f83f7.png

 

 

 

 

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May I give you a recommendation from another customer's standpoint, @greycap? If you behave that aggressively and reproach the Aerosoft team of not checking your problem thoroughly, you can't be sure of getting a reply. As Mathijs and Otto (mopperle) already pointed out, they could not reproduce the problem. Otto even posted a video where he panned around to the corner you meant. They also suggested you to address that problem also to FSDT, since your problems indicate that GSX could be the culprit. Did you do so? In any case, you ask them to do something they already did and although they already said they can't reproduce it and gave you further advice, you react in such a destructive manner. This is not a good idea.

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Again, you are the only one reporting this issue. I also have Orbx, GSX and Sode installed, and as shown in my video, your problem is simply not reproducable.

As you also use Alpha India ( I do not use it), maybe it places an object in that area (and only in that area) that leads to that crash. I've seen similar things with other products, where leftovers from FSX times being not compatible with P3D leaded to such crashes.

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4 hours ago, greycap said:

The product is either faulty or is conflicting with something else I use in a way other add-on airports don't. 

 

In your own word: "When I first installed the scenery it worked well". How can it be faulty now? 

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I have fixed this for myself although I'm not sure exactly how.

 

I was drawn to this post in Avsim because the problem sounds vaguely to the one I've been having with this particular airport.   

 

https://www.avsim.com/forums/topic/570679-help-my-p3d-v4-crash/

 

As the original post isn't very clear where and when crashes happen, it's hard to say if in fact it is related but the recommendations in Rogen's post (no. 8 in the thread) looked pretty painless i.e.

 

And before even doing that I would say first to clear the scenery indexes, i.e. delete the files in \SceneryIndexes_x64 and then test, because they will rebuild completely where as deleting the Scenery.cfg will not include custom areas when recreated.

C:\ProgramData\Lockheed Martin\Prepar3D v4\SceneryIndexes_x64\

 

Would also recommend deleting the shader cache, again they will rebuild completely.

C:\Users\account_name\AppData\Local\Lockheed Martin\Prepar3D v4\Shaders\

 

Now I regularly delete the standard and HD shader indices and let P3D and Envshade rebuild them but not the scenery index.  I deleted the scenery index, reinstalled GCTS and lo and behold, it doesn't crash anymore even after re-running Envtex and Envshade.

 

To me that proves that something had gone wrong, probably in \SceneryIndexes_x64.  That could be due to some other P3D software I've run but it isn't my drivers or system. 

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Because we believe this topic has been answered we have closed it. If you have any more questions feel free to open a new topic.

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