Cant´t start the Aerosoft Updater

[euf2000 50]

Hello,

when startig the aerosoft updater i always get this error.

It was working very fine until this evening. don´t know wat happend.

can enyone help me?

[DaveCT2003 2421]

Did you run the updater "As Admin" and with computer security disabled?

 

[Tom A320 4562]

Please check your anti virus software if it has taken any updater files into quarantine. 

 

Also please configure a folder exception within your anti virus software for the updater folder. 

 

[euf2000 50]

vor 10 Stunden , DaveCT2003 sagte:

Did you run the updater "As Admin" and with computer security disabled?

 

Yes, i ran it as admin.   did´nt make any changes in my AV, all was OK until yesterday .

[euf2000 50]

vor 5 Stunden , Tom A320 sagte:

Please check your anti virus software if it has taken any updater files into quarantine. 

 

Also please configure a folder exception within your anti virus software for the updater folder. 

 

No files are in quarantine and the updater Folder is allready congiured as exception

[mopperle 3349]

Well then it was finally killed by the AV Software. did you check the ASUPdater folder whether the file is still present?

[euf2000 50]

Anyway how to Reinstall?

[mopperle 3349]

Just to make sure, which of the files is missing:

And in the folder "Products" you have a xml file for your addon?

[HMKiel 5]

Hello,

 

after updating EDDH the updater doesn't start at all. A white Windows Comes up and disapears after a few seconds. That's it.

 

I exclude the Folder in Win defender

 

Kind regards

Michael

 

 

[euf2000 50]

folgende files sind im USUpdater vorhanden. Im products Ordner ist ein XML "as-cologne-bonn-prof"

[euf2000 50]

Looks like the ASUpdateUpdater.exe is missing, how can i get that back?

[DaveCT2003 2421]

20 minutes ago, euf2000 said:

Looks like the ASUpdateUpdater.exe is missing, how can i get that back?

 

The only reason that it would disappear is because of an Anti-Virus and/or firewall.  See, the ASUpdater is not only an exe, but it attempts to open an outside connection to the Internet, so any A/V software is going to nab it.  You'll need to restore the file and ensure it's you have an exception for it (often done automatically when you restore, depending on what A/V software you run).  Restore it, and you should be good to go.

 

Best wishes.

 

[euf2000 50]

thx, but how can i restore it?

[DaveCT2003 2421]

Well, you'll have to find it in your computer security software.  I have no idea which security software you run, and it's highly unlikely that we run the same one, so you'll have to check out the software webpage or manual.  I suppose you could also contact the maker of your security software and ask for assistance, but I'd just consult their website, documentation, or Google      "[Name of the software] how to restore a file". 

 

 

[HMKiel 5]

I have exluded the complete Folder in Win Defender. Withing Defender Software Nothing is excluded what I could bring back. It happens for me after EDDH update. One day before that it was fine. What is the Problem? What could I do?

 

KR

Michael

 

[HMKiel 5]

I found the reason, If I delete the "as_hamburg_prof" -  file from the products Folder, the Updater is working again. So it has to do with the hamburg .- file.

[lh6800 1]

It is the as_hamburg_prof.xml. If you open it, you will see, that there are missing some entries. 

[Hans Hartmann 2323]

I confirmed that the hamburg_prof.xml is a malformed XML file. It seems that one line accidentally got deleted.

 

You're good with deleting the file for now. A corrected installer, which writes a valid file, will be available after the weekend.

[Hans Hartmann 2323]

The fixed Hamburg Installer is available in your shop accounts now. Please reinstall it to get a correct product file for the ASUpdater.

[Hans Hartmann 2323]

Because we believe this topic has been answered we have closed it. If you have any more questions feel free to open a new topic.