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Marius Ellenbürger

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Everything posted by Marius Ellenbürger

  1. Because we believe this topic has been answered we have closed it. If you have any more questions feel free to open a new topic.
  2. Hello Theinvoker, The delays do not affect the Throttle Pack for now. We expect the first delivery this month. Greetings, Marius
  3. Hello, if you prefer a refund, please let us know! Of course you get the payment back within 48h. Greetings, Marius
  4. Thank you for letting us know. Since we couldn't find any email, we checked the spam folder once and unfortunately your email was marked as spam for no reason. We can only apologize for the late reply. I guarantee, it normally does not take so long! Greetings, Marius
  5. Hi Kev. and welcome to our forum! Without a date from the manufacturer and the shipping company it is simply impossible to answer. In any case, some time pass. Place an order with the payment method "payment in advance via bank transfer" so you do not get charged during the checkout. As always, you can cancel your pre-order at any time, no matter what payment method you used. Greetings, Marius
  6. Good morning Yannick, Let me check our inbox. You can expect my answer within the next few minutes. Greetings, Marius PS: I deleted the screenshot from your post, because it shows your full email address.
  7. You get the tracking number within the next 2 hours. You can find your package on the picture above. Greetings, Marius
  8. There is a problem, indeed... Something went wrong with your payment. Could you please send me an email to info@aerosoft.com incl your order number? We´ll sort this out asap!
  9. Just send us an email to info@aerosoft.com incl. your order number. Greetings, Marius
  10. Would be nice... We have not received a delivery about Thrustmaster devices yet. Greetings, Marius
  11. Hi John, Your order has not been picked up yet. I already see a tracking number, so should be picked up by UPS today. Greetings, Marius
  12. https://www.aerosoft.com/de/hardware/flugsimulation/throttles/3379/honeycomb-throttle-pack-fuer-airbus-a319-a380 I am really sorry, I am not allowed to speak for Amazon FR. Furthermore we don´t have such information, sorry. Greetings, Marius
  13. What a tough week! Sorry for reporting so late, but here we go. With snow, rain and 0 degrees the container arrived in Paderborn and has been handled in record time. So far, all orders that were scheduled for this batch are ready to get picked up. Please understand that for some customers the tracking status does not change within 24 hours. It was simply impossible for DHL and UPS to pick up all the parcels today. Of course there are some special pickups planned for tomorrow. As you already thought, we could not ship all pre-orders, but we are very happy to be one step further again. Obviously, we also ship devices to distributors and stores. A very positive sign: Next Wednesday we expect that every customer with an order at Aerosoft about an Alpha Flight Controls has received or can expect delivery in the next few days. I am aware that most are waiting for a Bravo Throttle, but the fact that we are so far shows that it is moving on! I look forward to the day when every customer in Europe, whether from Aerosoft or other distributors, is allowed to hold a Bravo Throttle in their hands! Greetings, Marius PS: I'll post some pictures from our warehouse tomorrow!
  14. Because we believe this topic has been answered we have closed it. If you have any more questions feel free to open a new topic.
  15. Of course you do not have to pay VAT during the checkout. Greetings, Marius
  16. Actually it has been posted here few weeks ago and I had a call with my friends from Honeycomb a week earlier. So don't worry we are fully aware of the "Inventory Update". As soon as we realize that we are also affected, we will let the customers who have ordered from Aerosoft know that further delays are to be expected. Also EVERY distributor in the EU will be contacted by us to make sure that every single customer who has not ordered on aerosoft.com is informed as well. I mentioned it few times already, this is not true and not fair. If it looks like that from the customer's view I am sorry, but I can tell you that it is absolutely not the case. Greetings, Marius
  17. That is exactly our problem. Since the partial delivery at the beginning of February, we have not received a delivery, nor was our supplier able to give us a date. Without a statement from the supplier, it is simply impossible for us to communicate anything with our customers. I promise you, it drives us crazy, too. Greetings, Marius
  18. Hello, I assume you are referring to the Captiva computers. Unfortunately, the Captiva devices are only available within Germany. Greetings, Marius
  19. Hey Gyps, Could you please send me an email incl. your order number once? Address: info@aerosoft.com Greetings, Marius
  20. Because we believe this topic has been answered we have closed it. If you have any more questions feel free to open a new topic.
  21. Unfortunately, Aerosoft can't answer this question either. Of course every device Amazon receives is from our warehouse in Paderborn, but we don´t ship the stock directly to Amazon. Furthermore, we actually don´t know how many units Amazon receices from a single batch and how many pre-orders they have, which is why we are completely unable to provide further news. We are also not allowed to speak for another company. I think that in the end only Amazon can answer your question. I really hope you get your order soon! Greetings, Marius
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