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regis902

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About regis902

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    Flight Student - Airwork

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  1. To conclude this thread, I did remove Bitdefender and reverted to Windows Defender. After quite a bit of testing everything appears to be stable so I think I can check this one off as being due to an overly aggressive or otherwise incompatible antivirus. Thanks again for your help Dave Dave
  2. Thanks Dave, appreciate the advice as always. I did uninstall and then reinstall the a330 in my root D drive (my sim drive), ran into the same issue. If I just never turned on my antivirus again there would be no issue, but once I turn it on, CTD. Having read your last post, I will uninstall again and this time put it in the documents/Aerosoft folder. I hadn’t used this folder in the past because it’s not my main sim drive and not on a SSD, but maybe that doesn’t matter much for aircraft. I’m also going to switch back to windows defender as my bitdefender subscription is nearly up and it seems to be an overly aggressive program, causing my issues like these. Hopefully between those two actions I’ll get this solved, will report back. Dave
  3. Hi Dave, thanks for taking care of the double post. Not sure how that happened as I only intended to post once. I think you may be confusing me with someone else as this is the first time I've been given the advice to move an aerosoft product outside of the the Program Files X86 folder (and to my knowledge the first time I've ever mentioned on this forum where I have anything installed). If I had been told that before I would have simply installed this somewhere else, which I have now done in the root of my D-drive. I'll see if this has an impact on my issue. I looked back through my recent support forum post history and it's really just a handful of issues related to the A330 that I was either able to resolve myself or are related to this ongoing issue. I'm typically a pretty low maintenance customer that can figure out issues myself when they crop up. Reinstalling windows for this would be extreme overkill in my opinion. I'd need a really solid reason to spend weeks doing that and there's not much P3D-related in the the Program Files X86 folder other than a handful of Aerosoft addons that all otherwise work fine (CRJ Pro and a few sceneries) In terms of the virus scanning exemptions, I could clean that up, when I was having issues I wasn't 100% sure that a high level exclusion would exclude all sub folders so better safe than sorry. Are you thinking having multiple exclusions could cause issues or is that just a tidiness thing? To my original question, are you aware of any other folders I've missed in my shotgun approach to folder exclusions? Thanks Dave
  4. Hello, I'm back to having CTD's on aircraft loading with the A330 as previously discussed in these two threads: https://forum.aerosoft.com/index.php?/topic/150820-a330-ctd-when-loading-flight-again/ https://forum.aerosoft.com/index.php?/topic/149715-a330-ctd-when-loading-flight/ I'm pretty sure the issue is my antivirus (I use bitdefender). When I reinstall the aircraft with antivirus disabled it works fine, but as soon as the antivirus is enabled the aircraft will no longer work, even if I disable it again and attempt to use the aircraft. Only a full reinstall will work. So my theory is that even though I've excluded every folder I can think the Airbus uses, my anti-virus seems to be "attacking" something in the A330 and disabling it. I'm not getting any notifications through bitdefender. Here are the folders I have excluded (I also have my P3d folder excluded but these are the Aerosoft-specific ones): e:\libraries\documents\aerosoft\general e:\libraries\documents\aerosoft\asupdater e:\libraries\documents\aerosoft d:\program files (x86)\aerosoft\aerosoft a330 professional\simobjects\airplanes\aerosoft a333 rr professional d:\program files (x86)\aerosoft\aerosoft a330 professional\simobjects d:\program files (x86)\aerosoft\aerosoft a330 professional d:\program files (x86)\aerosoft Are there any that I'm missing? I'm at the point where I can't use the aircraft without reinstalling it every time so hoping someone can point me in the right direction. I'm also near the end of my bitdefender subscription so I may turf that and return to windows defender, see if that helps. Thanks for any help.
  5. Hello, I'm back to having CTD's on aicraft loading with the A330 as previously discussed in these two threads: https://forum.aerosoft.com/index.php?/topic/150820-a330-ctd-when-loading-flight-again/ https://forum.aerosoft.com/index.php?/topic/149715-a330-ctd-when-loading-flight/ I'm pretty sure the issue is my antivirus (I use bitdefender). When I reinstall the aircraft with antivirus disabled it works fine, but as soon as the antivirus is enabled the aircraft will no longer work, even if I disable it again and attempt to use the aircraft. Only a full reinstall will work. So my theory is that even though I've excluded every folder I can think the Airbus uses, my anti-virus seems to be "attacking" something in the A330 and disabling it. I'm not getting any notifications through bitdefender. Here are the folders I have excluded (I also have my P3d folder excluded but these are the Aerosoft-specific ones):
  6. I did another reinstall and it seems to be working again. Not sure what's going on here but hopefully it continues to work this time.
  7. Hi Mathjis, yes everything is run using admin rights.
  8. Hello, I am having a recurrence of my issue noted in this thread: I hadn't flown the A330 in some time, the only major system change I can think of was to update windows. When I did so some permissions changed for A330 folders but I put them back so that all users have access. Last night I reinstalled using Dave's instructions as I did to solve the issue last time. After doing so I started up the sim to test and the plane loaded successfully. However this morning when I went to start the sim to conduct a flight the CTD's continue. There is no error message given and nothing shows up in event viewer. The flight loads to 100%, I hear what sounds like the landing gear settling on the ground, then it crashes. The screen remains black. No other aircraft are affected in the same way. Logs are attached, other relevant info: A330 version: 1.0.0.7 P3D Version: 4.5.13.32097 Windows Version: Windows 10 Home Edition, version 1909, build 18363.657 ECAM_Systems.log EFB_Ctrl.log Immersion.log MCDUFPLNDataClb.txt MiscD2D.log AB_ND_GDI.log
  9. I've been doing some troubleshooting and I think we can mark this one resolved. I did another reinstall using Dave's very detailed instructions in this thread (https://forum.aerosoft.com/index.php?/topic/149250-ctd-at-plane-selection/), thanks Dave! I also ensured that I excluded all of the folders Dave mentions in that thread from my anti-virus and ensured that all users had full rights to those folders (I had previously done this only for the main aircraft folder). I'm not sure what aspects of that fixed the issue but I was able to load up a flight on my next attempt.
  10. Try this: Find the speaker icon on your task bar, right click, select sounds, communications tab, click on "do nothing", apply, then ok.
  11. Hello, there is no error message provided, it just crashes to the desktop. P3D is 4.5.13.32097. Windows is Windows 10 Home Edition, version 1809, build 17763.914. Thanks
  12. Hello, I'm getting a repeatable CTD when loading the flight. After the loading progress bar gets to 100%, I hear a brief noise that sounds like the aircraft settling onto the landing gear (best way I can describe it), the screen is black, and then a few seconds later I get a CTD with no error message generated in event viewer. This has happen on both the stable version 1.0.0.2 and the experimental version 1.0.0.5. I have reinstalled the aircraft but this did not fix the issue. I don't see much of note in the logs but I've attached them here in case they are useful. I was able to successfully complete flights a week ago, I'm not sure what may have changed to cause this. Thanks, Dave FMGS.log Immersion.log MiscD2D.log AB_ND_GDI.log EFB_Ctrl.log
  13. Please Disregard, on my current flight pushback worked fine.
  14. Continuation of this thread: I wasn't trying to use checklists at all, I set up the aircraft myself, attempted to push back using GSX2 and the issue occurred. Not sure how the thread veered toward the conflict between viewfocus and chaseplane (I've disabled viewfocus as well)
  15. On my second flight this issue was not there, going to try a third tonight. I did do a restart after installing.
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