Aerosoft Aerosoft Team [Inactive Account] 51562 Posted March 25, 2020 Aerosoft Share Posted March 25, 2020 It seems that recent updates of Microsoft Defender Smart Screen sees some files as problematic and quarantines them. Other then to report these there is nothing we can do about these things. The only thing YOU can do is to disable Defender when you install a product. Note that all our download files are check daily with two scanners. Start by opening Windows Security: Please login to display this image. Select Virus & Threat protection: Please login to display this image. Select Manage Settings: Please login to display this image. Deactivate Real-time protection: Please login to display this image. Do NOT forget to activate this again! Link to comment https://forum.aerosoft.com/index.php?/topic/151581-if-your-av-software-complains/ Share on other sites More sharing options...
MartinM 27 Posted May 13, 2020 Share Posted May 13, 2020 Hi I tried, does not work for acessing old downloads. Link to comment https://forum.aerosoft.com/index.php?/topic/151581-if-your-av-software-complains/#findComment-979804 Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51562 Posted May 13, 2020 Author Aerosoft Share Posted May 13, 2020 In that case there is something else on your system that triggers the false positive. Unfortunately these things are fully out of our control. Link to comment https://forum.aerosoft.com/index.php?/topic/151581-if-your-av-software-complains/#findComment-979811 Share on other sites More sharing options...
MartinM 27 Posted May 13, 2020 Share Posted May 13, 2020 It appears that the SSL certificate of the "old downloads" expired Link to comment https://forum.aerosoft.com/index.php?/topic/151581-if-your-av-software-complains/#findComment-979815 Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51562 Posted May 13, 2020 Author Aerosoft Share Posted May 13, 2020 Checking Link to comment https://forum.aerosoft.com/index.php?/topic/151581-if-your-av-software-complains/#findComment-979821 Share on other sites More sharing options...
MartinM 27 Posted May 13, 2020 Share Posted May 13, 2020 aerosoft-shop.com is reported as malicious site I checked via my vpn tunnel to France and it works through it. The downloaded file gets the blocked by M$ In Switzerland, Swisscom has implemented a firewall for malicious sites which cannot be circumvented by customers. Any setting I do will not change the fact that Swisscom will block it. I have already reported to Microsoft that it is OK. But the owner can report the site aswell. That would be your turn It is very strange. No issue on the new store downloads Its purely related to aerosoft-shop.com Link to comment https://forum.aerosoft.com/index.php?/topic/151581-if-your-av-software-complains/#findComment-979826 Share on other sites More sharing options...
MartinM 27 Posted May 13, 2020 Share Posted May 13, 2020 I have tested Firefox, Edge, Edge Chromium, IE. Clearing cookies or going into an incognito window does not change a thing I cannot download anything from the old store Link to comment https://forum.aerosoft.com/index.php?/topic/151581-if-your-av-software-complains/#findComment-979831 Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51562 Posted May 13, 2020 Author Aerosoft Share Posted May 13, 2020 I have asked the webpeople to look into it. Not the first time this happens from Switzerland. Link to comment https://forum.aerosoft.com/index.php?/topic/151581-if-your-av-software-complains/#findComment-979835 Share on other sites More sharing options...
Root Admin A. Muegge 57 Posted May 13, 2020 Root Admin Share Posted May 13, 2020 Hi, we contacted swisscom to find a solution. The SSL certificate used is valid. Link to comment https://forum.aerosoft.com/index.php?/topic/151581-if-your-av-software-complains/#findComment-979836 Share on other sites More sharing options...
Deputy Sheriffs mopperle 4180 Posted May 13, 2020 Deputy Sheriffs Share Posted May 13, 2020 Purely a Swisscom issue. Just tried it with a VPN tunnel (ProtonVPN) trough Switzerland and had no issues. Link to comment https://forum.aerosoft.com/index.php?/topic/151581-if-your-av-software-complains/#findComment-979837 Share on other sites More sharing options...
Root Admin A. Muegge 57 Posted May 13, 2020 Root Admin Share Posted May 13, 2020 Hi, please try again. This page should be whitelisted (swisscom ) now. Link to comment https://forum.aerosoft.com/index.php?/topic/151581-if-your-av-software-complains/#findComment-979867 Share on other sites More sharing options...
MartinM 27 Posted May 14, 2020 Share Posted May 14, 2020 Working again. Thank you. How did you contact Swisscom? Link to comment https://forum.aerosoft.com/index.php?/topic/151581-if-your-av-software-complains/#findComment-980056 Share on other sites More sharing options...
Root Admin A. Muegge 57 Posted May 14, 2020 Root Admin Share Posted May 14, 2020 Hi, we have used this.... https://www.swisscom.ch/en/residential/help/internet/internetguard/formular.html Link to comment https://forum.aerosoft.com/index.php?/topic/151581-if-your-av-software-complains/#findComment-980059 Share on other sites More sharing options...
sleamer 0 Posted May 21, 2020 Share Posted May 21, 2020 why the site mirror-eu.aerosoft.com has such a low download speed? Link to comment https://forum.aerosoft.com/index.php?/topic/151581-if-your-av-software-complains/#findComment-981377 Share on other sites More sharing options...
Deputy Sheriffs mopperle 4180 Posted May 21, 2020 Deputy Sheriffs Share Posted May 21, 2020 It is not the site. It is some thing between you and the server. Nothing Aerosoft can control. We use the Amazon servers..... Link to comment https://forum.aerosoft.com/index.php?/topic/151581-if-your-av-software-complains/#findComment-981385 Share on other sites More sharing options...
Aviator3018@gmail.com 0 Posted June 4, 2020 Share Posted June 4, 2020 Can you provide an alternative download link as it's not really working for most people. Link to comment https://forum.aerosoft.com/index.php?/topic/151581-if-your-av-software-complains/#findComment-983406 Share on other sites More sharing options...
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