Still problems with high ASCII folder names?

[Aerosoft Team [Inactive Account] 51562]

Are there still people with MyDocument folder names with high ASCII characters that see issues using the EFB?

We just tried it with very weird folder names and could not see the issue anymore.

[mikvir 1]

Hi, Yes I still have problems. Same information in the EFB as before. I´m using 1.0.0.8.

 

Best Regards,

Mikael

[Aerosoft Team [Inactive Account] 51562]

What is the path to your my document folder?

 

[lwc.711022 3]

Hi, I also encounter the same problem now. My document folder have contain some Chinese characters

I am using the up to dated A320 professional.

[mikvir 1]

Sorry for late reply, this is my path:

 

C:\Users\Våran Dator\Documents\Aerosoft\General

 

 

[mopperle 4180]

Another user here:

 

[Aerosoft Team [Inactive Account] 51562]

Okay, thanks for the reports, we'll try to fix that this week.

[Aerosoft Team [Inactive Account] 51562]

Just a quick additional question, exactly WHAT does not work on those systems?

[mopperle 4180]

I think it is this typical error: "webbrowser failed to load url...."

[Aerosoft Team [Inactive Account] 51562]

okay, merci.

[Choobe 33]

21 hours ago, mikvir said:

Sorry for late reply, this is my path:

C:\Users\Våran Dator\Documents\Aerosoft\General

Thanks, will have a look!

 

3 hours ago, mopperle said:

I think it is this typical error: "webbrowser failed to load url...."

 

@mopperle

Any idea what was the full user name in this case?

[mopperle 4180]

47 minutes ago, Choobe said:

Any idea what was the full user name in this case?

No, only know that he uses a typical spanish character:

 

[apaloosa96 4]

C:\Users\Sergio Hernández\Documents\Aerosoft\General\A3XX EFB\A330

 

That´s my route

 

[Choobe 33]

Just to let you know, guys: this issue is not forgotten. It has a higher priority, so recently I made related changes in my side.

And now we're waiting for another developer's input, it will take hopefully another few days.

[apaloosa96 4]

The new update doesn´t fix the error....

[Aerosoft Team [Inactive Account] 51562]

We know, we are still trying to find a way to solve this. Not easy.

Do note that every add-on using this tool has the same issue so pressure is on. 

[Choobe 33]

On 3/27/2020 at 8:36 AM, apaloosa96 said:

The new update doesn´t fix the error....

 

On 3/11/2020 at 10:40 AM, mikvir said:

Hi, Yes I still have problems. Same information in the EFB as before. I´m using 1.0.0.8.

 

On 3/12/2020 at 11:35 AM, lwc.711022 said:

Hi, I also encounter the same problem now. My document folder have contain some Chinese characters

 

Guys,

I think the EFB should work with your paths now. Please try the updated build, see the attachment.

Just overwrite the old build located in "Panel_Fallback\WebSimGauge" folder of your specific aircraft.

But in case of the problem persists, please close the sim and upload the "EFB_Ctrl.log" from the "Data" folder!

 

Next: I wonder do other modules work well in your end? Does this problem takes place with EFB only?

Thanks.

EFB_Ctrl.dll

[apaloosa96 4]

It works perfectly now, thank you!!

[Aerosoft Team [Inactive Account] 51562]

Thanks for that report! Good to see a long lasting issue solved.

[Choobe 33]

4 hours ago, apaloosa96 said:

It works perfectly now, thank you!!

Thanks for reporting!

So, do other modules work well in your end? No problems with a navdatabase, for instance?

 

[scampion 2]

I can also confirm that it works with the new EFB_Ctrl.dll file !

 

thanks !

[mikvir 1]

Everything works perfect on my side now. Thanks!

[Aerosoft Team [Inactive Account] 51562]

Because we believe this topic has been answered we have closed it. If you have any more questions feel free to open a new topic.