jwcruz825 0 Posted October 21, 2018 Share Posted October 21, 2018 i been wondering why am i getting this error message when i got it for the first time it came up the message and then i unistall it and re-install and i was abel to do one flight with no problem and then it started to come up and now it wont work the plane it load but the frames are 1.1 on defult scenery. am i have to unistall and re-install it everytime i wanna use the plane? cause with my other planes i own i dont get this problem. Case: CORSAIR Carbide Series Air 540 Processor: i7 6700K 8m Skylake Quad-Core 4GHz Memory: Vengeance LPX 32GB RAM Motherboard: ASUS ROG MAXIMUS VIII HERO ALPHA Graphic Card: ASUS ROG STRIX GeForce® GTX 1080 TI 11GB OC Edition Power Supply : Corsair RMx 850x Liquid CPU Cooler : Corsair H100i GTX SSD : 1TB Samsung 850 pro, 2 Samsung 850 PRO 256GB HDD: WD Black 3TB Please login to display this image. Please login to display this image. Link to comment Share on other sites More sharing options...
Deputy Sheriffs Tom A320 4915 Posted October 21, 2018 Deputy Sheriffs Share Posted October 21, 2018 Please make sure to download the latest version from your shop account. After installing this as administrator (right click on the installer icon, then "run as administrator") please run the "AS Updater" from your Windows start menu to get the latest fixes installed all well. During installation make sure to have your anti virus software disabled to prevent it from any false-positive detection and putting files into quarantine. Link to comment Share on other sites More sharing options...
Deputy Sheriffs Herman 1591 Posted October 21, 2018 Deputy Sheriffs Share Posted October 21, 2018 As there's no support where you first posted (Note the header in that section title), I moved this for you to the A320/A321 Pro support section. Link to comment Share on other sites More sharing options...
jwcruz825 0 Posted October 21, 2018 Author Share Posted October 21, 2018 ok i will try that but i dont have a anti-virus just the windows defender stuff Link to comment Share on other sites More sharing options...
Deputy Sheriffs Tom A320 4915 Posted October 21, 2018 Deputy Sheriffs Share Posted October 21, 2018 Which is an anti virus software which can interfere negatively into the installation. Link to comment Share on other sites More sharing options...
jwcruz825 0 Posted October 22, 2018 Author Share Posted October 22, 2018 i did and still getting the same problem tom Link to comment Share on other sites More sharing options...
Deputy Sheriffs Tom A320 4915 Posted October 22, 2018 Deputy Sheriffs Share Posted October 22, 2018 Please check your windows defender if it took any files into custody. Link to comment Share on other sites More sharing options...
jwcruz825 0 Posted October 23, 2018 Author Share Posted October 23, 2018 How do I do that if u don’t mind helping me plz and thanks Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4162 Posted October 23, 2018 Deputy Sheriffs Share Posted October 23, 2018 https://answers.microsoft.com/en-us/protect/forum/all/where-to-restore-quarantined-items-in-windows-10/d123873e-5498-4d3f-be6d-83e8520424ac Link to comment Share on other sites More sharing options...
jwcruz825 0 Posted October 23, 2018 Author Share Posted October 23, 2018 I’ll check that Link to comment Share on other sites More sharing options...
jwcruz825 0 Posted October 23, 2018 Author Share Posted October 23, 2018 it still not helping it didnt worek Link to comment Share on other sites More sharing options...
jwcruz825 0 Posted October 23, 2018 Author Share Posted October 23, 2018 do i have to remove it or allow it am at the point to unistall it and re-install it again cause its not working still Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted October 24, 2018 Aerosoft Share Posted October 24, 2018 I am sorry, we do not understand your last question. If you re-install use this procedure: 1) remove the product using the Windows Software control panel (do not manually delete the program files) 2) do a disk check (right click on the drive, select properties, select tools, select check now) 3) reboot your computer 4) log in with administrative rights 5) disable the anti-virus software temporary 6) install the product 7) enable the anti-virus software 8) defragment your disk (NOT if you are using a SSD) Link to comment Share on other sites More sharing options...
jwcruz825 0 Posted October 29, 2018 Author Share Posted October 29, 2018 i have installed it in 3 diferent places and i still get that error. i will do ur way Mathijs kok. My P3D its on a SSD 1TB Link to comment Share on other sites More sharing options...
jwcruz825 0 Posted October 29, 2018 Author Share Posted October 29, 2018 and where should i install the software where P3D main folder Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4162 Posted October 29, 2018 Deputy Sheriffs Share Posted October 29, 2018 Create a folder outside the P3D folder, e.g. ...\P3D-Addon and install it there. Also make sure, that your documents folder is not connected to Microsofte OneDrive. Link to comment Share on other sites More sharing options...
jwcruz825 0 Posted October 30, 2018 Author Share Posted October 30, 2018 C:\Users\user name\Documents\Aerosoft\Aerosoft A320-A321 Professional is this how is should be installed ? Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted October 30, 2018 Aerosoft Share Posted October 30, 2018 That would be possible yes. But as Otto said you can install it where you want. I personally have all my P3D V4 add-ons on a NAS and not on the sim computer. Link to comment Share on other sites More sharing options...
jwcruz825 0 Posted October 31, 2018 Author Share Posted October 31, 2018 i was abel to install it and i did a flight with it it worked great but i have notice that if i do the manual istall on the livery and in the Aircraft,CFG it cause the error i dont know why cause i just loaded just now with the a321 lufthansa that come already install in the livery manager and no problem it loaded fine with no error Please login to display this image. Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4162 Posted October 31, 2018 Deputy Sheriffs Share Posted October 31, 2018 On 30.10.2018 at 01:06, jwcruz825 sagte: C:\Users\user name\Documents\Aerosoft\Aerosoft A320-A321 Professional is this how is should be installed ? It works, although I would have choosen another folder as I explained before. Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4162 Posted October 31, 2018 Deputy Sheriffs Share Posted October 31, 2018 Because we believe this topic has been answered we have closed it. If you have any more questions feel free to open a new topic. Link to comment Share on other sites More sharing options...
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