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DaveCT2003

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Posts posted by DaveCT2003

    27 minutes ago, Uncle Bob said:

     

     

    Great help there, thank you. Followed your link and got my twin otter and oslo v2 back. I had bought them from flightsimstore so that was great. I couldnt find stavanger x or vaernes x in the update list but I think that might be cause there were no updates for them. I see vaernes x is now for p3dv4. The one I had bought was for fsx. My stavanger x was also for fsx and It probably wouldnt work well in v4. All in all im very happy to get oslov2 and twin otter back. Thank you.

     

    You are most welcome my friend.

     

    Best wishes for Happy Flights!

     

    2 hours ago, Uncle Bob said:

    Hello again. I thought I would ask if someone from Aerosoft would know if there is any chance to get the download file for mega oslo v2 and stavanger x and vaernes x. The vendors I bought them from are no longer in business. Flightsimstore. I have been away for a long time and completely missed out on the flightsimstore closing down. I have the registration keys though.

     

    Hello Bob,

     

    Would you please put in a Support Ticket with us a the link below?  You will be able to add attachments to the support ticket, and if you would please include all the relevant sales receipts and registration information.

     

    https://helpdesk.aerosoft.com/portal/home

     

    Many thanks, and best wishes!

     

    3 hours ago, D@NREIS said:

    Thanks very much

     

    Best regards 

    Daniel

     

    You are most welcome Daniel. Sorry we didn't get back to you in this, it's been an unnormally busy month for everyone working behind the scenes as well as international travel for some of our guys. We'll update you on this very soon.

     

    45 minutes ago, D@NREIS said:

    Hello,

    on 17th of May I ask for support for the AS Frankfurt EDDF Airport for X Plane 11 but still no feedback how to solve it? I follow the forum thread and tried all solutions. I find out the causing file is "eddf_0001.dds" but I don't really now what is causing this?! 

     

    There is a picture to show what I mean

     

    Maybe someone can help me

     

    Thanks in advance 

     

    Best regards 

    Daniel 

    EDDF tile issue.jpg

     

    Daniel,

     

    Would you please include a link to the thread you're referencing? 

     

    17 hours ago, John Kunde said:

    Sorry Dave, but your answer is not very correct / is misleading.

    May I correct things?

     

    1) I posted these threads in the forum "General discussion" not in "Talk to the management". And I did this because I think this might be in the interest of a lot of flightsimmers.

    And I think a discussion about this poll could be in the interest of a lot of simmers.

    2) As I remember I restarted the theme only one time, so you may count "twice", not "three different times". I might be wrong, so can you show me the third time?

    3) I restartet it, because I wondered that I've got a downvote on it. And because Mr. Kok made the statement "commercially FSX is dead" and I wanted to answer to this and thought it would be interesting to other users to discuss this.

     

    As I remembered the threads are normally closed with the remark "for further questions feel free to open another thread" or something like this. So I felt free to open the second thread. Now I see that both threads are closed without this remark. So it's clear that they are closed because there were posts that Mr. Kok did not like?!? This was all I wanted to correct.

     

    Hey John, and everyone else!

     

    In forums, the perception of the writer is often different to varying degrees than the perception of the reader.  A writer posts based on what's rolling around inside their head - things that the readers may not be aware of, so readers see it without the benefit of the thought process the writer had before and while posting.

     

    The three posts?  Sure, keeping mind my paragraph 1 (above), you posted two links in a post that because the third post.  Since your post contained the two links about the same over arching subject (the Survey), it because the third time you brought up the survey.  Sure, at the end I picked up on the fact that you were downvoted, but the way you presented it the downvote was a lesser issue over the survey (one post about the downvote and three about the survey, even if you didn't intend it that way). 

     

    Now, let me say this, I haven't downvoted a user in well over a year (might have been two or three years) because I believe it sets a bad precedent and it's bad PR for a staff member to downvote a customer or potential customers post.  Besides, I viewed the voting system as something the COMMUNITY should use, not the staff.  But these were my own personal views, and I tried to lead the way quietly by abstaining from using the downvote function.

     

    With the above in mind, IF I did downvote posts, I would have downvoted your post about the survey, likely for the same reason that you were downvoted by others. The survey data was like a soggy bowl of cereal, and the results were really next to meaningless. How do I know this?  Because among many other professional certifications in the real, I am a certified quality control engineer and there are few professionals who understand statistics better than quality control engineers.  Garbage in, garbage out.

     

    But if I downvoted posts here, the reason would have gone even deeper because those posts came across as you providing proof for something you wanted, but without an regard for the quality of the data and try as I might, my background makes me want to rail against such things.  But I didn't downvote because of my policy not to downvote customer posts.

     

    Not only do people misuse the downvote function, but those who are downvoted are often perplexed as to why someone downvoted their post (as Mathijs said all throughout this discussion). This occurs for many reasons, chief among them that people here come from many varied backgrounds, cultures, languages, etc.

     

    99.9% of our user base here are terrific, wonderful people and I've had the opportunity to speak (voice) with many of them, some of whom I'm happy have become friends of mine.  And that's where I think I'd like to leave this... that all of us should be here to make friends.  Shoot, flight sim is such a very small and unique community, so we have everything to become friends with one another, and I'm hopeful that our Connected Flight Deck Community which will open later this year, will become the soil necessary for many friendships to bloom.

     

    Thanks for taking the time to read this.

     

    Best wishes!

     

     

    • Upvote 1

    John, I'm afraid I have to respond to you just as Mathijs and Tom did in the threads you cited.  So I won't type it all again for you my friend, mine is the same as theres.

     

    I don't know why you think one of the top three developers and also the largest distributor in the flight sim world isn't aware of these surveys (on top of that, developers talk together ALL the time) or the severe problems with the data (that's comes from a certified Quality Control Engineer, though I won't teach a survey or statistics course here so I won't expand on that, you either believe me or don't believe me).

     

    But my friend, you really went overboard posting about this three different times, and that makes it appear that you found a survey, no matter how flawed, that support something you want.  Well, we've seen the data, and we've formally responded to you about this twice.

     

    I'm going to leave this post, but let's not go off on a tangent either.

     

    But you can rest easy knowing that we've seen the data.

     

    Best wishes my friend!

     

    28 minutes ago, Mathijs Kok said:

    Dear tjf,  It is slightly disheartening that I feel forced to change our forum setting because of 14 persons. But that is what 2019 is. 

     

    I have been a forum moderator for 37 years. From dial-up BBS systems via Compuserve to the current internet. For 29 years I never banned a single person (not one) and in 29 years I removed 11 posts from view. But those were the years where people put their name under a post and had the balls not to hide behind a nick. And those years are long gone. We have to adapt to a world where a few very loud voices will try to get their will.

     

    Today they won. They forced us to remove to opportunity for you and other forum users to let it be known what comments make sense and which do not. Somewhere somebody is having a beer and feels smug. We simply do not have the technical means to block what they do. I am still very reluctant to take further steps like PMDG does and force people out of their anonymous status. 99% of our customers are just nice people who believe the hobby is about flying aircraft and not posting messages that are hurtful to other people who work their ass of to get a product done. 

     

    But these are NOT public discussion forum, these forums are for our marketing and support, If that is a condition some users are unwilling to accept they did not read what they signed up to. And if there is ever an issue you do not agree with, drop me a mail at mathijs.kok@aerosoft.com.

     

    Absolutely!  Well said.

     

    On 12/8/2018 at 6:09 PM, Tristar1011 said:

    I didn’t know this, thank You!

    Where can I find instructions in order to install on p3dv4?

     

    Right here!

     

    CAVEAT 1:  While the scenery in question worked well for me under P3DV4.3, I haven't tested it with P3DV4.4.  Generally speaking it is not a good idea to add FSX scenery to P3Dv4 as it can cause problems including lower frame rates, but sometimes you can find third party created files that will update FSX scenery to P3Dv4 on websites such as inibuilds.  Still, we know what some FSX scenery does work under P3D but to find which work is trial and error.  This does not change our standard advice not to use FSX scenery in P3Dv4 unless it's been updated as described above.

     

    CAVEAT 2:  We do not support FSX scenery usage in P3Dv4,  therefore if you purchase FSX scenery and use it under P3Dv4 we will not provide a refund or support. Please take this seriously.

     

    CAVEAT 3:  Do not ever, EVER run an FSX Scenery installer and point it to the Main P3D folder as people used to do with FSX, ESPECIALLY if your intent is to install FSX scenery to run under P3Dv4!  Instead, install the sceney to a dummy folder you created (which may require FSX.EXE to be located in the dummy folder) and then use the XML method to add the scenery to P3Dv4.  This method is described in great detail in the Lockh3eed Martin and Lorby's forums.  Lorby's Addon Organizer for P3Dv4 is a wonder and easy to use tool to help you add scenery to P3Dv4.

     

     

    Okay, here are the steps:

     

    1. Download Lorby's Addon Organizer (freeware), and read the documentation for adding scenery.  Don't worry about Grouping Scenery or anything else for the moment, just adding scenery.

     

    2. Create a new folder (anywhere you wish except not on the Desktop, and I wouldn't use the Documents folder either (I recommend placing scenery on a different hard drive if you are able to).  Name the folder anything you wish, I created several such folders, naming them for the type of scenery, examples: FSX Scenery, P3Dv3 Scenery, P3Dv4 Scenery.  Some scenery looks for the FSX.exe or Prepared.exe file before it installs, but then again others don't do this. To solve this issue copy and paste or create a new file named FSX.EXE into your FSX dummy scenery folder. The same goes for the Prepar3d.exe if you're working with P3D scenery.

     

    3. Run the Scenery Installer, and point it to the special folder you created in Step 2 (above).    If the scenery won't install there because it's looking for the Prepared.exe, you can copy that file from your main P3D folder and place it in the Special Folder you created in Step 2.  Then re-run the scenery installer.

     

    IMPORTANT NOTE:  If the scenery asks you if it should automatically add the scenery to the scenery.cfg file (it may say something like "automatically add to Prepared scenery library") answer NO.  You don't ever want non-P3DV4 scenery to add itself to the scenery.cfg file... not EVER.

     

    4. Start Lorby's Addon Organizer and add the scenery.  You'll also be able to give the scenery a custom name, I always start the name with the airport ICAO code so I can locate scenery quickly, but you don't have to do this.  Use Lorby's Addon Organizer to create a new Addon XML file and then edit the file to add any addition entries for Word/Scenery folders, Sound folders, Effects folders, etc.  For information on how to use Lorby's Addon Organizer please see the Addon Organizer Documentation and the Lorby's forum on AVSIM.

     

     

    Best wishes!

     

    • Upvote 2

    23 minutes ago, Tristar1011 said:

    Hello! 

    Any chances for Elmas LIEE Airport for P3D4? 

    It is the most important airport of the beautiful Sardinia island, would be amazing! 

     

    Greetings, 

    Alex

     

    It already exists!  Google "P3D LIEE".

     

    Best wishes!

     

    2 minutes ago, greenfieldje said:

    Hi, my favorite holiday destination is Gran Canaria(GCLP/LPA), so I would like to suggest the entire island

     

    Thanks for the input.

     

    Does the scenery below not cover what you're looking for?  I know you said the entire island, but I'm not sure that is something that most people would be interested in purchasing, they care more about the airport itself and besides, the more custom, high end graphics that have to be loaded will affect frame rates.

     

    https://www.aerosoft.com/en/flight-simulation/prepar3d/sceneries/2173/canary-islands-professional-la-palma

     

     

    1 hour ago, FWAviation said:

    Are there currently any problems with your ticket system or the support in general? I opened a ticket one week ago because I didn't get a functioning coupon code when buying a new PFPX server subscription, but never got a reply. I even e-mailed to your support address yesterday, still no response. Any help would be much appreciated.

     

    I'm sorry you haven't heard back from us.  I've notified a senior staff member directly and you should hear something back soon.

     

    Thank you VERY MUCH for letting us know about this. 

     

     

    • Upvote 1

    13 hours ago, Gabriel1501 said:


    Well it seems I am talking to myself here. As you prefere to make profit out of your customers mistakes rather than offering any kind of solution, I wont make business with you again. I always recommended your products and shop. Bought in your store rather than at the developers. Even recommended you in the publications that I work for. You lost me here - and I know, you dont even care at all.

     

    The decision to charge a second, full price for PMDG aircraft between FSX and P3D was made by PMDG, not Aerosoft.

     

    Even though you made the error, this is FAR MORE than Aerosoft not having the ability to verify that you're not using the product in both FSX and P3D - people do (I'm one of them).  You see, Aerosoft has to pay for each Serial Number they get from the original developer, and since serial numbers can't be re-used what you're really asking for is Aerosoft to pay for the price of this aircraft (serial number) because you selected the wrong product and then purchased it.

     

    I'm not blaming you for the mistake, we all make them. Maybe you haven't really thought this matter though from all sides, and you don't realize that what you're really asking for is for someone else to pay for your mistake.  Brother, if you are aware of this and that is what you're trying to do, then that is WAYYYYYY UNCOOL of you.  Terribly so.  I really hope that's not the case.

     

     

    Best wishes.

     

     

    • Upvote 3

    3 hours ago, Mathijs Kok said:

    Our fault, our problem and my apologies.

     

    Sometimes we don't see the quality of the people we work with even when it is right in front of us day in and day out, but sooner or later something happens to remind us of their quality and a sincere apology is at the top of these things.

     

    Mathijs is one of those few people who constantly earns our respect both as a person and leader in the flight simulation world.

     

     

     

     

    • Like 1

    24 minutes ago, cyclone1 said:

     

    If that is the case then why have authorized vendors to sell your product

     

     

    Respectfully, what you need to understand is that while the products in question have the Aerosoft name, Aerosoft was not the developer, it was the distributor.  I know that probably adds to the confusion for you.  Since Aerosoft was not the developer, Aerosoft had to purchase serial numbers from the developer for those products as Mathijs said.  As such, you are asking for Aerosoft to buy a product for you, and the margins are so small on these products that just can't happen - especially because if we did that for you, we'd have to do that for everyone who ever had a similar problem.

     

    I'm very sorry that the company you placed your money with went out of business. Maybe it's my age, I dunno, but I never do business with smaller distributors for that very reason even if it means getting a price break, out of concern they will not be around later.  If I do make such a decision, I know that I'm assuming a certain degree of risk. 

     

    I don't expect you to be happy with the situation the other distributor left you in, but the answer we've provided is nothing but open and honest, and that is how the matter must lay.

     

    My very best wishes to you.

     

     

    • Like 1

    I flown them both, and the Dash is IMO tremendously better.  I was a senior Beta Tester on the Pro version for almost 6 years, and the pro version has many additionally options including the HUD and Shared Cockpit. The Dash 8 is likely one of the two best aircraft ever developed for desktop flight simulation - and I don't say that lightly.

     

    Best wishes.

     

    23 minutes ago, iain54 said:

    Hi is there any plans on a development of the ATR for P3D as i'd really like one?

     

    Probably not.  However if you like the ATR, then you've LOVE the Majestic Dash 8 Q400.  It's a far more accomplished turbo prop than the ATR.

     

    Best wishes.

     

    • Upvote 1

    Sorry again that you're having issues, I can certainly understand you frustration.

     

    The Aerosoft Store software was recently changed to a new system, and apparently there have been some issues with some orders.  Though I know that doesn't make you feel any better.  I can only offer you my most sincere apology, and let you know that I've sent Mathijs a message to let him know and reference this thread.  I can't tell you that the issue will be resolved this weekend, but there is a chance.  If you can, please provide your Ticket Number in this thread so Mathijs will see it when he gets my message.  It's the best I know how to do for you at this time.

     

    I know that patience is difficult post purchase, but I'm confident that the matter will be resolved.

     

    Thank you so very much for letting us know about the problem.

     

    My very best wishes to you.

     

     

     

     

     

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