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Showing content with the highest reputation on 10/25/19 in all areas

  1. In our ticket support we currently have a 90% satisfaction rating and that includes the negative comments from people who are asking the impossible, 88% of emails asking about an offline activation of a product are not from paying customers and they do not tend to be happy if we refuse. For the forums this is harder to measure. Once a topic is closed the system makes a notification and every 50 or so I send a short question to the person who started the topic asking if he is happy or not. The happiness rating there is about 92%. But that covers only real 'support' and does not capture all forum users. That's why I want to make a wider poll with the simple question if you feel Aerosoft staff, forum moderators and forums users (!) are doing a good job assisting you. Now it's the easiest thing to post on hatebook of some other site and get a load of people messing up a poll like this. Everybody who we refused service because he asked some proof the product was actually bought has a bone to pick and will use a poll like this get even. That's why I insist that if you select 'Bad' you leave a note why you feel so. if you do not I will either just delete your vote or if we notice some more organised idea behind that voting take further actions. Honest and open comments are more than welcome. Aerosoft customers on average own 7 (!) of our products so making people is damned important to us.
    2 points
  2. The fuel planner doesn't take a route into consideration, merely the linear distance between the two airports. It's best to use PFPX or Simbrief, create an aircraft profile in either, or at the very least take the ZFW value from the Airbus Fuel Planner and put that into Simbrief... and allow PFPX and Simbrief to calculate the fuel load. I've previously posted the procedure and values to create an aircraft profile. I'll try to find the post and will update this with a link when I have it. EDIT: Okay, four relevant posts that will help, two by one of our Beta Testers, Bill, and two I did. Longer Thread and great values to use: My Short Method: The Longer Method with the Simbrief Profile I use: I hope this is helpful!
    1 point
  3. Hallo XPlaner. meine MFG Crosswind Rudder Pedals sind in Betrieb. Ich bin erfreut über die Qualität des Materials. Keine spur von Plastik. Alles wirklich solide gebaut. Schon die Verpackung hat mich überzeugt. Hier kann beim Transport nichts kaputt gehen, auch wenn das Paket unsanft behandelt wird. Der Zusammenbau war wirklich unkompliziert. Das kann jeder. Als Werkzeug wird nur ein Innensechskant benötigt, der aber mit geliefert wird. Fast wie bei dem bekannten schwedischen Möbelhaus. Die Einstellungen sind auch schnell und einfach durchzuführen. Die Software für die Pedals werden auf der Website von MFG heruntergeladen und dann muss nach dem Anschluss an den Computer nur noch kalibriert und für den jeweiligen Flugzeugtyp Einstellungen angepasst werden. Ich habe einen kurzen Flug mit der C172 durchgeführt und bin jetzt mit der "Zibo" unterwegs. Bremsen funktioniert problemlos, und die Boeing lässt sich wunderbar auf der Centerline halten mit den Pedalen. Mein bisheriges Fazit: die Anschaffung hat sich wirklich gelohnt und ich kann dieses Teil jedem empfehlen! Gruß Hermann
    1 point
  4. I have just updated to V4.5 and now i get the CTD once i try to load the sim after selecting A320/321, i have checked the event log and it is below. 2221768925640379601 4 APPCRASH Not available 0 Prepar3D.exe 4.5.13.32097 5d8abf93 clr.dll 4.8.4042.0 5d7a9f30 c0000005 00000000003b802a \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8B98.tmp.mdmp \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER91B4.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER91C4.tmp.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER91D2.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER91F2.tmp.txt \\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Prepar3D.exe_6d244443ebab876fbc6c11ee8941bf74df59ac_1793b743_a005f75f-056b-4be9-9065-3d3b0aebbf23 0 9f428ae8-614f-43d8-b9c9-aa3f0e20f2d4 268435456 e2c612853d69dd44eed54f1101cbccd1 0 I also got this Application: Prepar3D.exe Framework Version: v4.0.30319 Description: The process was terminated due to an internal error in the .NET Runtime at IP 00007FF8A41A802A (00007FF8A3DF0000) with exit code 80131506 And Prepar3D.exe 4.5.13.32097 5d8abf93 clr.dll 4.8.4042.0 5d7a9f30 c0000005 00000000003b802a 14d8 01d58a99cf733331 C:\Program Files\Lockheed Martin\Prepar3D v4\Prepar3D.exe C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll 9f428ae8-614f-43d8-b9c9-aa3f0e20f2d4 I have tried all what i have read online but still it will not load and CTD, any help will be great.
    1 point
  5. Well, I'm in Lukla. I need to read the manual, I haven't got it set up properly yet. But a big thank you to all at Aerosoft who pitched in to help me sort it out. 10/10 for customer service. TT
    1 point
  6. Yes, but do not Autogen completety turn off, so Autogen Vegetation and Building Density should be set to sparse. In general, start with the lowest settings and move them up as long as you have at least stable 20fps.
    1 point


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