Low population in french forum

[dieter92 9]

Hi,

I want to know why

[amahran 608]

It's the same reason Italians like the color green; the claim's probably false and has no basis whatsoever.

Seriously, though, what?

[dieter92 9]

Hi amahran,

Seriously, I think other European countries are good customers for Aerosoft, but on this forum its very diffficult to obtain answer on dedicate foreign forum.

English or German are the only languages agree to get answer, and the Spanish or French and other forum are only for "decorum".

Sorry for my bad English, but i am better in French.

I only hope that you, and the Aerosoft staff, understand me.

Congratulations.

Dieter

[jrotaetxe 242]

Sorry, Sir, but I must disagree as Spanish/Portuguese forum attender and responsible for those fora.

May happen you have claims with the service in other languages and I will not enter in that matter. Personal perceptions are so, but I do not let you mix the attendance in SP/POR fora with others with the intention to increase the unsatisfied people sample.

Perhaps the activity in that fora is lower than in English or German, but we have many possible reasons for that.

Perhaps Spanish/Portuguese users are very clever and do not need so much support...

As we like facts, I ask you to be so kind as to show me cases of unatendancy in SP/POR fora.

Regards

[Chris Bell 144]

Jon i think his question is valid,

he didn’t mention anything about Spa/Port support;

he was wondering why isn’t there a dedicated French sub forum for support?

[Emi 5161]

Not entirely correct Chris, in his second post he complained about the Spanish forum as well.

English or German are the only languages agree to get answer, and the Spanish [...] are only for "decorum".

[Chris Bell 144]

aah... you guys are right; i missed that point,

i think the core question though is valid; we should have a dedicated native French support

[Jonas S. 466]

Well, we got a french support forum and the option for french tickets?

Jonas

[Chris Bell 144]

you're right Jonas!

my mistake, we do have French support forum!

i first did a word search for "French" on the main forum page (obviously I didn’t find anything);

its listed under "FRANCAIS" and seem very active to me

now I’m not sure why this was raised in the first place

[Tom A320 4915]

I guess because there is much more traffic in the German and English forums, than in the other language ones.

That might lead to the conclusion that the support there is not that good as in the first two mentioned ones.

Well, the reason for having much more traffic especially in the English forum is, because there simply is the largest audience, and therefore the highest chances for quick and correct answers.

Personally, although being native German I would never post into a German forum if there is also an English one. And I guess that's true for many people.

And that's the simple reason why there is so relatively low traffic in the other language forums. This has nothing to to with poorer support there.

@Dieter92: maybe you can try to explain your worries a little bit deeper. Don't worry about your English. Many, if not most, in the English forum are not native English speakers

[Chris Bell 144]

Thank you Tom,

I believe you’re right,

there is a language barrier and we should encourage people not to be afraid elaborating further

[dieter92 9]

Hello,

And thank you for your answers.

But i think, you dont understand what y seem : I only want to get answer in French or English. i have posted 2 messages on the French forum because on the English forum ,the same messages, about AES, goes directly to the scratch box, agree to a very nice Sheriff ...

I think too, if I dont obtain answer from the staff of Aerosoft on the French forum after 5 days, that s not necessary to maintain this forum. Because my messages like others on the French or others forum are not alone whith no answer.

Sorry to disturb you with my questions.

Dieter

[dieter92 9]

Sorry, Sir, but I must disagree as Spanish/Portuguese forum attender and responsible for those fora.

May happen you have claims with the service in other languages and I will not enter in that matter. Personal perceptions are so, but I do not let you mix the attendance in SP/POR fora with others with the intention to increase the unsatisfied people sample.

Perhaps the activity in that fora is lower than in English or German, but we have many possible reasons for that.

Perhaps Spanish/Portuguese users are very clever and do not need so much support...

As we like facts, I ask you to be so kind as to show me cases of unatendancy in SP/POR fora.

Regards

I am sorry for the mention of Spanish support . In late of 2 years perhaps, I write too fast.

Best regards.

Didier

[dieter92 9]

I guess because there is much more traffic in the German and English forums, than in the other language ones.

That might lead to the conclusion that the support there is not that good as in the first two mentioned ones.

Well, the reason for having much more traffic especially in the English forum is, because there simply is the largest audience, and therefore the highest chances for quick and correct answers.

Personally, although being native German I would never post into a German forum if there is also an English one. And I guess that's true for many people.

And that's the simple reason why there is so relatively low traffic in the other language forums. This has nothing to to with poorer support there.

@Dieter92: maybe you can try to explain your worries a little bit deeper. Don't worry about your English. Many, if not most, in the English forum are not native English speakers

Thank you Tom,

I understand very well that English is International Language.

But I dont understand why this message on English forum was send to trash box on the general forum :

"Hello,

We are few in France, and another country, to dont understand why for only 3 airports produced by France VFR are supported by AES ? (Nantes, Brest and Clermont Ferrand)

I am an old customer both France VFR and Aerosoft, and I would be happy to use AES on Lille, Strasbourg, Montpellier, Beauvais and the new airport of Bordeaux Mérignac.

I am sure too, that lot of AES crédits could be used for these airports.

I hope, cause of my bad English , that message woulb be understand at last.

Thank you for your next answer.

Best regards.

Didier"

Freedom in France is very important .

Most of all, freedom for write and expression.

On "France VFR" forum you can write what you want , only if your are not insulting or offensive.

May be, you can speak English, and get answer in English, even if your are not on English forum ...

Perhaps it s difficult to understand we like rigour and precision in France, but less than courtesy.

Allow me to think that s not happen on this forum, when my messages goes to the trash box (thanks to the "sheriff"), or when the title of this message : "FRENCH PEOPLE ARE NOT AGREE ON THIS FORUM" become : "Low population in french forum"

I'm not agree with this alteration of my thought .

This forum seems too much in control, and I'm not sure that's creator or owner control.

There's something wrong too when you dont get answer on the French forum after a waiting period upper than 2 days.

Just so, I hope answer from the Creator (of Aerosoft, not God...) on this theme and about AES for the French Airports.

Kind regards .

Didier (old Aerosoft 'customer)

[PatrickZ 300]

I have to admit I never look at the French forums for the simple reason that I don't speak French. I can imagine the English forum is far more active than other language forums. Looking at myself, I'm Dutch but there's no Dutch Aerosoft forum available. No problem, my English is almost as good as my Dutch. And I guess there are lots of people just like myself for who there's no forum in their own language or they simply prefer the English forum.

When I look at the FranceVFR forums, it's very different. The whole forums are in French and it's completely aimed at French people. It's not international like Aerosoft, eventough FranceVFR has quite some customers from outside France. In that way, Even customers who don't speak French but who are interested in French sceneries. In that way Aerosoft is far more international.

[Tom A320 4915]

Just so, I hope answer from the Creator (of Aerosoft, not God...) on this theme and about AES for the French Airports.

Didier,

I am not the developer of AES, but I feel the need to answer anyway.

From the AES product page (http://fr.shop.aerosoft.com/eshop.php?action=article_detail&s_supplier_aid=10333&s_design=DEFAULT&shopfilter_category=Flight%20Simulation&s_language=france) you can clearly see that Aerosoft is just the publisher of AES, the developer is Oliver Pabst.

From the fact, that there are only German and English AES forums available one could guess, that the developer only wants to give direct forum support in these languages. You have asked your question in the French forum and Clement pointed out that it would be best to get in touch directly with the developer to get an answer, and therefore suggested the English forum.

And as you were pointed to the English forum I am not too surprised that there isn't any further reply in the French forum any more.

You always have the chance to ask the developer directly (which is Oliver Pabst, and not Aerosoft). But this can only be done either in the English or German forum.

From my point of view the easiest and fastest way to get an answer to your question is, to just ask it again in the English AES forum (like Clement suggested in the first place).

(And don't worry about your English, which in fact is not bad at all!)

About the modified topic name:

you write all your topic names in capital letters. As you clearly state in your posts that the form of communication is very important to you, I am sure you know, that capital letters always mean that you shout out, instead of talking calmly. Yelling, shouting and ranting is nothing that is wanted to be seen here in the forums, so I would guess that's the reason why one of the moderators changed it.

Kind Regards,

Tom.

[dieter92 9]

I have to admit I never look at the French forums for the simple reason that I don't speak French. I can imagine the English forum is far more active than other language forums. Looking at myself, I'm Dutch but there's no Dutch Aerosoft forum available. No problem, my English is almost as good as my Dutch. And I guess there are lots of people just like myself for who there's no forum in their own language or they simply prefer the English forum.

When I look at the FranceVFR forums, it's very different. The whole forums are in French and it's completely aimed at French people. It's not international like Aerosoft, eventough FranceVFR has quite some customers from outside France. In that way, Even customers who don't speak French but who are interested in French sceneries. In that way Aerosoft is far more international.

Hi,

I think you dont see with attention the France VFR forum (like me when i spoke about Spanish forum on Aerosoft, in this topic): you can see that (under my answer):

And you get answer in this forum (yes, in German and English)

What I mean : when your are big and International you must be better than less important company...When its possible for small company, thats possible too for great company.

And dont forget the Customer (sorry whith a big C)...

Best regards.

Didier

Support

• Support en français,
• English Support Forum,
• Deutsches Support Forum

[Rafal Haczek 1612]

Bon après-midi, Didier!

You seem to misunderstand a few things.

1. Firstly, without becoming familiar with the Forum structure you posted your message in a wrong place. So I kindly asked you to post in the proper forum. And I didn't 'trash', just locked your post.

2. Secondly you must understand that the AES request thread, I then pointed you to, has a valid function: it lets us keep all requests in one place. Just imagine everyone setting a separate thread with their requests!

I know YOUR requests seem most important to YOU, but believe me: everyone thinks so about his/her requests.

3. Thirdly, I asked you (with bold and underlined text!) to post you request in the AES request thread according to the rules from the first post, which you obviously didn't care about. So your post was hidden.

4. Finally, your French friends put your requests in the proper form. But then you inserted your request again, just two posts under the already requested sceneries! So it was obviously hidden, for order purposes.

5. If it wasn't enough, you posted it again!

There is nothing wrong with the freedom of speech here.

Just everyone is a guest here and we have some (liberal and very well set) rules to keep peace and order.

Maybe you want to make another French Revolution here?

Is there anything else I could make more clear for you?

[mopperle 4162]

Nothing to add what Rafal wrote, except that all the links you posted above lead to nowhere

[PatrickZ 300]

They do lead somewhere if you're logged in, but those forums are not accessable to guests that are not logged in.

But those are only support forums. The main thing like preview and discussion forums for FranceVFR is only available in French. It's like people from outside France got no right to look at what's ahead.

In the case of AES I agree with Tom. Direct support can't be given in the French forums because as far as I know Oliver Pabst, who's the developer for AES, doesn't speak French. Therefor someone has to translate all those French questions into English or German to ask him, and then translate the answer back into French. And I can very well imagine that "someone" is not always available.

[dieter92 9]

Hi Rafale, sorry Rafal,

I mistook with the French fighter plane .

But your are really the fighter of wrong destination for messages !

The chronology of facts in your answer is true, but I remember you what I tell in another message :

"Perhaps it s difficult to understand that we like rigour and precision in France, but less than courtesy."

I am member of this forum since 2009, (i got AES at the same time) but i dont use it frequently (cause of my bad English and no answer in the French support).

I have wrote my first message in English on this forum to obtain answer from Oliver PABST, or a developper working with him, this week.

Unfortunately, I came across your unfriendly "moderation" Sorry i prefer the Tom's moderation, more reasonable

If you read with attention my first message in English, you could se that's not only for inscribe airports, but to have indication about development of AES in France.

The result of your "moderation" unmoderate, at this time:

I have no answer for my basic question .

And Aerosoft have one more unsatisfied customer .

And it's not a revolution (even that's necessary and appropriate from time to time)

At 56 years old i have other thing to do on a commercial forum.

Best Regards.

Didier

[dieter92 9]

Nothing to add what Rafal wrote, except that all the links you posted above lead to nowhere

Hi Mopperie,

Its a mistake, I dont want to post links but only to copy the text .

Best Regards.

Didier

[Aerosoft Team [Inactive Account] 51558]

We are planning to promote these forums more this summer. We agree they should be bigger.

[dieter92 9]

Hi Mister KOK,

I'm very glad to get your answer on this topic.

Whatever the form of this promotion, it would be opportune.

But I think that the most important is support.

In fact, most of French people speak English a little now.

But that's more difficult for us to understand technical terms.

And flight simulation contain a lot of this terms.

I'd like to thank you once again.

Kind regards.

Didier