Flying J 5 Posted April 17, 2015 Share Posted April 17, 2015 Hi, I bought "Mega Airport London Heathrow Xtended a few days ago, everything is working fine and I have no problems with this scenery (I love the detail of this beauty!). However, when I look at the "charts" PDF, I am unable to read any characters (letters and numbers) that are written on the charts. The characters appear as little 'boxes'. As I am running on Windows 8.1, I also tried reading the file on a different pc, running on Windows 7. On the older computer (with older PDF-reader), it said it was unable to read the file becouse the file somehow 'got damaged'. Is there any way of receiving the charts, I rather don't uninstall and reinstall the scenery... Thanks! Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4162 Posted April 17, 2015 Deputy Sheriffs Share Posted April 17, 2015 No problem with reading the charts here. Contact support directly (with a proof of purchase), mayybe they can send you. the file. Alternatively go to this website: https://www.ead.eurocontrol.int/eadcms/eadsite/index.php.html open a free account and you have access to the latest charts of all aiports in Europe. Link to comment Share on other sites More sharing options...
Rafal Haczek 1612 Posted April 17, 2015 Share Posted April 17, 2015 Or here if you are just interested in EGLL or generally British airports: http://www.nats-uk.ead-it.com/public/index.php%3Foption=com_content&task=blogcategory&id=6&Itemid=13.html Link to comment Share on other sites More sharing options...
Flying J 5 Posted April 17, 2015 Author Share Posted April 17, 2015 No problem with reading the charts here. Contact support directly (with a proof of purchase), mayybe they can send you. the file. Alternatively go to this website: https://www.ead.eurocontrol.int/eadcms/eadsite/index.php.html open a free account and you have access to the latest charts of all aiports in Europe. Ok, i'll contact support. Do I have to send an e-mail to info@aerosoft.com to use the "ticket system"? Greetings Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4162 Posted April 17, 2015 Deputy Sheriffs Share Posted April 17, 2015 use the ticket system or support@aerosoft.com Link to comment Share on other sites More sharing options...
Flying J 5 Posted April 17, 2015 Author Share Posted April 17, 2015 use the ticket system or support@aerosoft.com Ok thanks Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted April 17, 2015 Aerosoft Share Posted April 17, 2015 I checked the files and they should be okay. Are you sure you are using a updated PDF reader (that's also hugely important for security reasons). Link to comment Share on other sites More sharing options...
Flying J 5 Posted April 17, 2015 Author Share Posted April 17, 2015 I checked the files and they should be okay. Are you sure you are using a updated PDF reader (that's also hugely important for security reasons). I suppose it it is up to date, since I bought the computer at the beginning of 02/2015. I am able to read the documentation and the charts (and symbols) on the PDF of for example "Mega Airport Berlin Brandenburg", so I think the PDF of Heathrow I received somehow got damaged. Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4162 Posted April 17, 2015 Deputy Sheriffs Share Posted April 17, 2015 There are often problems with built-in readers, like in IE or Firefox. Strongly recommend the latest version of the Adobe Reader or even better the free Foxit Reader Link to comment Share on other sites More sharing options...
Flying J 5 Posted April 17, 2015 Author Share Posted April 17, 2015 There are often problems with built-in readers, like in IE or Firefox. Strongly recommend the latest version of the Adobe Reader or even better the free Foxit Reader Ok, I'll have a look. Thanks for the help. Link to comment Share on other sites More sharing options...
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