Mega Airport Prague - installer issue

[cwd707 0]

Hi, I have recently done a complete clean of my PC and need to reinstall all my scenery etc. 

 

I have downloaded Prague software and every time I try to use the installer I get "There is no access to the internet. Please check the connection and/or Firewall settings".

 

I have turned off all firewalls and anti-virus software including MS own and it still won't progress. 

 

Any advice please? 

 

thanks 

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[mopperle 4162]

Something seems to block the access to a certain site. This can also be a problem caused by the provider or  a DNS server between you and the other server is not working correctly. I have seen this in the past with another FS developer.

If it doesnt work within the next days I suggest to contact Aerosoft support directly: https://helpdesk.aerosoft.com/hc/de

[Ray Proudfoot 231]

I have the same problem with Prague. Firewall is off. Is there a solution please?

[Ray Proudfoot 231]

On 9/18/2023 at 1:13 PM, mopperle said:

If it doesnt work within the next days I suggest to contact Aerosoft support directly: https://helpdesk.aerosoft.com/hc/de

I’ve gone to the English version of that site but cannot see a way to raise a ticket. This is an Aerosoft Mega Airport but I cannot install it because the installer says there is no internet connection. I can assure you I have internet access.

 

Please raise this problem with those responsible. I’m not prepared to give up using an airport I’ve paid for.

[Mathijs Kok 135]

https://helpdesk.aerosoft.com/hc/en-gb/requests/new

[Ray Proudfoot 231]

@Mathijs Kok, thanks for the link.  I have Prague installed on my old computer so I’ll try copying the folders over and the add-on.xml or entry in scenery.cfg.

 

If that doesn’t work I’ll try the request option.

[dnunes 2]

I am moving my installation to a new computer. I have exactly the same problem (no internet access, firewall..). I have contacted Helpdesk and have been suggested to look at the Forum. Have you been able to solve this problem?

 

Regards,

 

Domingos

[Vincent Twisker 0]

On 11/26/2023 at 7:10 PM, dnunes said:

I am moving my installation to a new computer. I have exactly the same problem (no internet access, firewall..). I have contacted Helpdesk and have been suggested to look at the Forum. Have you been able to solve this problem?

 

Regards,

 

Domingos

Same problem here,

 

Vincent