disco79stu 39 Posted September 30, 2021 Share Posted September 30, 2021 As of today, I can't access charts via the Windows App anymore (Windows 10). I first thought maybe my sub ran out, so I just bought a fresh one year sub, but the problem remains. I'm seeing the login page and enter my credentials and the serial, I hit "Activate" but the screen just flashes for a fraction of a second (I briefly see a gear an "verifying account") and returns to the login page. Un- and Re-Installing the app didn't solve it. I am however able to access the charts via the web app. Any suggestions? It worked perfectly until today. Thanks Stu Link to comment https://forum.aerosoft.com/index.php?/topic/167046-ndp-charts-for-windows-cant-accessverify-anymore/ Share on other sites More sharing options...
Deputy Sheriffs Tom A320 4928 Posted September 30, 2021 Deputy Sheriffs Share Posted September 30, 2021 Please try the following: get into the NDP web app, switch to the "Settings" page and generate a login code: Please login to display this image. Afterwards use this code instead of the long serial number when logging in within the NDP windows app. Link to comment https://forum.aerosoft.com/index.php?/topic/167046-ndp-charts-for-windows-cant-accessverify-anymore/#findComment-1056866 Share on other sites More sharing options...
bsal 38 Posted September 30, 2021 Share Posted September 30, 2021 Same problem for me. Link to comment https://forum.aerosoft.com/index.php?/topic/167046-ndp-charts-for-windows-cant-accessverify-anymore/#findComment-1056867 Share on other sites More sharing options...
bsal 38 Posted September 30, 2021 Share Posted September 30, 2021 1 minute ago, Tom A320 said: Please try the following: get into the NDP web app, switch to the "Settings" page and generate a login code: Please login to display this image. Afterwards use this code instead of the long serial number when logging in within the NDP windows app. Just tried this still no access via the desktop app. Link to comment https://forum.aerosoft.com/index.php?/topic/167046-ndp-charts-for-windows-cant-accessverify-anymore/#findComment-1056868 Share on other sites More sharing options...
disco79stu 39 Posted September 30, 2021 Author Share Posted September 30, 2021 vor 1 minute, Tom A320 sagte: Please try the following: get into the NDP web app, switch to the "Settings" page and generate a login code: Please login to display this image. Afterwards use this code instead of the long serial number when logging in within the NDP windows app. Thanks Tom, but this didn't work either. Actually, no matter what I enter (even with wrong info), the app behaves the same. It just flashes and nothing happens. Link to comment https://forum.aerosoft.com/index.php?/topic/167046-ndp-charts-for-windows-cant-accessverify-anymore/#findComment-1056869 Share on other sites More sharing options...
Deputy Sheriffs Tom A320 4928 Posted September 30, 2021 Deputy Sheriffs Share Posted September 30, 2021 I just tried it myself and my app behaves the same. Seems like a general problem at the moment. There have been another problem with certificates today. Maybe this is related. I will forward this to the developers. Link to comment https://forum.aerosoft.com/index.php?/topic/167046-ndp-charts-for-windows-cant-accessverify-anymore/#findComment-1056870 Share on other sites More sharing options...
disco79stu 39 Posted September 30, 2021 Author Share Posted September 30, 2021 Don‘t know if this is related but apparently Fs2Crew and Simbrief/Navigraph are also experiencing problems with their apps/licensing systems. Link to comment https://forum.aerosoft.com/index.php?/topic/167046-ndp-charts-for-windows-cant-accessverify-anymore/#findComment-1056873 Share on other sites More sharing options...
philippe 3 Posted September 30, 2021 Share Posted September 30, 2021 I can confirm the problem persists on PC platform only. The Android version works! Link to comment https://forum.aerosoft.com/index.php?/topic/167046-ndp-charts-for-windows-cant-accessverify-anymore/#findComment-1056884 Share on other sites More sharing options...
carlanthony24 9 Posted September 30, 2021 Share Posted September 30, 2021 Also getting the problem Link to comment https://forum.aerosoft.com/index.php?/topic/167046-ndp-charts-for-windows-cant-accessverify-anymore/#findComment-1056889 Share on other sites More sharing options...
JuhaH 0 Posted October 1, 2021 Share Posted October 1, 2021 Same here Link to comment https://forum.aerosoft.com/index.php?/topic/167046-ndp-charts-for-windows-cant-accessverify-anymore/#findComment-1056909 Share on other sites More sharing options...
Deputy Sheriffs Tom A320 4928 Posted October 1, 2021 Deputy Sheriffs Share Posted October 1, 2021 While this problem still persists in the Windows app you can use the web charts in your prefered web browser: https://navdatapro.aerosoft.com/ Link to comment https://forum.aerosoft.com/index.php?/topic/167046-ndp-charts-for-windows-cant-accessverify-anymore/#findComment-1056911 Share on other sites More sharing options...
Drew Melia 0 Posted October 2, 2021 Share Posted October 2, 2021 the problem with the Desktop Windows app persists. No issues with the webapp. Any new developments? Link to comment https://forum.aerosoft.com/index.php?/topic/167046-ndp-charts-for-windows-cant-accessverify-anymore/#findComment-1056992 Share on other sites More sharing options...
disco79stu 39 Posted October 2, 2021 Author Share Posted October 2, 2021 Tbh, I never used the web app before, but now that I do, I find it actually slightly more performant... I'll probably stay with it... Link to comment https://forum.aerosoft.com/index.php?/topic/167046-ndp-charts-for-windows-cant-accessverify-anymore/#findComment-1056996 Share on other sites More sharing options...
Aerosoft Jonas S. 466 Posted October 2, 2021 Aerosoft Share Posted October 2, 2021 1 hour ago, Drew Melia said: the problem with the Desktop Windows app persists. No issues with the webapp. Any new developments? Hi, we are still working on this issue. Link to comment https://forum.aerosoft.com/index.php?/topic/167046-ndp-charts-for-windows-cant-accessverify-anymore/#findComment-1057000 Share on other sites More sharing options...
philippe 3 Posted October 3, 2021 Share Posted October 3, 2021 19 hours ago, disco79stu said: Tbh, I never used the web app before, but now that I do, I find it actually slightly more performant... I'll probably stay with it... Right lol? I was pleasantly surprised myself... Link to comment https://forum.aerosoft.com/index.php?/topic/167046-ndp-charts-for-windows-cant-accessverify-anymore/#findComment-1057071 Share on other sites More sharing options...
disco79stu 39 Posted October 3, 2021 Author Share Posted October 3, 2021 vor 16 Stunden , philippe sagte: Right lol? I was pleasantly surprised myself... Yeah I'm pretty happy with that, much faster. Forget the App Link to comment https://forum.aerosoft.com/index.php?/topic/167046-ndp-charts-for-windows-cant-accessverify-anymore/#findComment-1057109 Share on other sites More sharing options...
hotbso 3 Posted October 4, 2021 Share Posted October 4, 2021 For me the App has one significant advantage: When you hover over items in drop down lists (STAR, SID, kneeboard...) it puts up a bubble showing the full name while the web page does not. So you have to keep the columns pretty wide or open/close the lists frequently. Therefore I want the app back (that is still down BTW). Link to comment https://forum.aerosoft.com/index.php?/topic/167046-ndp-charts-for-windows-cant-accessverify-anymore/#findComment-1057152 Share on other sites More sharing options...
Aerosoft Jonas S. 466 Posted October 4, 2021 Aerosoft Share Posted October 4, 2021 A new version is now available: https://navdatapro.aerosoft.com/ndp-charts-standalone/ Link to comment https://forum.aerosoft.com/index.php?/topic/167046-ndp-charts-for-windows-cant-accessverify-anymore/#findComment-1057233 Share on other sites More sharing options...
disco79stu 39 Posted October 4, 2021 Author Share Posted October 4, 2021 Working again, thanks. Link to comment https://forum.aerosoft.com/index.php?/topic/167046-ndp-charts-for-windows-cant-accessverify-anymore/#findComment-1057245 Share on other sites More sharing options...
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