NDP Charts for Windows: Can't access/verify anymore

[disco79stu 39]

As of today, I can't access charts via the Windows App anymore (Windows 10). 

 

I first thought maybe my sub ran out, so I just bought a fresh one year sub, but the problem remains.

I'm seeing the login page and enter my credentials and the serial, I hit "Activate" but the screen just flashes for a fraction of a second (I briefly see a gear an "verifying account") and returns to the login page.

Un- and Re-Installing the app didn't solve it.

 

I am however able to access the charts via the web app. 

 

Any suggestions? It worked perfectly until today.

 

Thanks

Stu

 

 

[Tom A320 4928]

Please try the following:

 

get into the NDP web app, switch to the "Settings" page and generate a login code:

 

Please login to display this image.

 

 

Afterwards use this code instead of the long serial number when logging in within the NDP windows app.

 

[bsal 38]

Same problem for me.

[bsal 38]

1 minute ago, Tom A320 said:

Please try the following:

 

get into the NDP web app, switch to the "Settings" page and generate a login code:

 

Please login to display this image.

 

 

Afterwards use this code instead of the long serial number when logging in within the NDP windows app.

 

Just tried this still no access via the desktop app.

[disco79stu 39]

vor 1 minute, Tom A320 sagte:

Please try the following:

 

get into the NDP web app, switch to the "Settings" page and generate a login code:

 

Please login to display this image.

 

 

Afterwards use this code instead of the long serial number when logging in within the NDP windows app.

 

 

Thanks Tom, but this didn't work either.

Actually, no matter what I enter (even with wrong info), the app behaves the same. It just flashes and nothing happens.

 

[Tom A320 4928]

I just tried it myself and my app behaves the same. Seems like a general problem at the moment.

There have been another problem with certificates today. Maybe this is related.

I will forward this to the developers.

 

[disco79stu 39]

Don‘t know if this is related but apparently Fs2Crew and Simbrief/Navigraph are also experiencing problems with their apps/licensing systems. 

[philippe 3]

I can confirm the problem persists on PC platform only.  The Android version works!

[carlanthony24 9]

Also getting the problem

[JuhaH 0]

Same here

[Tom A320 4928]

While this problem still persists in the Windows app you can use the web charts in your prefered web browser:

• https://navdatapro.aerosoft.com/

 

[Drew Melia 0]

the problem with the Desktop Windows app persists. No issues with the webapp. Any new developments?

[disco79stu 39]

Tbh, I never used the web app before, but now that I do, I find it actually slightly more performant...   
I'll probably stay with it...

 

[Jonas S. 466]

1 hour ago, Drew Melia said:

the problem with the Desktop Windows app persists. No issues with the webapp. Any new developments?

Hi, we are still working on this issue.

[philippe 3]

19 hours ago, disco79stu said:

Tbh, I never used the web app before, but now that I do, I find it actually slightly more performant...   
I'll probably stay with it...

 

Right lol?  I was pleasantly surprised myself...

[disco79stu 39]

vor 16 Stunden , philippe sagte:

Right lol?  I was pleasantly surprised myself...

 

Yeah  I'm pretty happy with that, much faster. Forget the App

 

[hotbso 3]

For me the App has one significant advantage: When you hover over items in drop down lists (STAR, SID, kneeboard...) it puts up a bubble showing the full name while the web page does not. So you have to keep the columns pretty wide or open/close the lists frequently.

 

Therefore I want the app back (that is still down BTW).

[Jonas S. 466]

A new version is now available: https://navdatapro.aerosoft.com/ndp-charts-standalone/

[disco79stu 39]

Working again, thanks.