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I can't install aerosoft heathrow for P3D V4

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I am having a headache trying to install this scenery. I have copy and pasted my email address and serial number exactly as it is from Simmarket but when i click to proceed the installation i get an error message that either the serial number or email is incorrect, which is wrong as both are correct. How can i install this scenery?

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  • Deputy Sheriffs

1. email adress: use the same email adress you used during your purchasing process and watch upper and lower cases

2. when you do copy&paste, make sure that there are no blanks at the beginning/end of the serial number.

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