Precision Approacher 2 Posted July 5, 2020 Share Posted July 5, 2020 Hello, Whenever I go into full screen mode with my Aerosoft A318 - A319 in P3D v5, the sim crashes and sends me back to my desktop. The sim works perfectly well in full screen mode with all other aircraft. I am using three monitors, but again, the sims works perfectly with all other aircraft. Also, my problem IS NOT with the cfg file line regarding ?xml version="1.0" encoding="utf-8"?>. I have already fixed that. Can anyone help me? Regards, Jaime Link to comment Share on other sites More sharing options...
Deputy Sheriffs Herman 1591 Posted July 6, 2020 Deputy Sheriffs Share Posted July 6, 2020 You can help yourself better by posting in the appropriate place in the dedicated Airbus Pro support area instead of "Aircraft General." I moved this for you, guessing on your version and issue, but as you follow your post, please take a few minutes to find out how the forum is structured. Also, a bit more information is needed: What version of the Airbus and which hotfix level is your P3D at? Link to comment Share on other sites More sharing options...
Precision Approacher 2 Posted July 6, 2020 Author Share Posted July 6, 2020 Hi Herman, Thanks for moving my post to the correct place. I did not see any forum for version 5 of P3D. My P3D hotfix level is Hotfix 2 (5.0.31.35253). My latest Aerosoft Airbus A318 /A319 download date is July 1, 2020. Regards, Jaime Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4162 Posted July 6, 2020 Deputy Sheriffs Share Posted July 6, 2020 the v4 forum is OK, as it is the 64bit version of the Airbus. Do you get an error message? Please chekc the Windows Eventviewer under Windows Logs -> Applications for an entry at the time of the crash. Link to comment Share on other sites More sharing options...
Deputy Sheriffs Herman 1591 Posted July 8, 2020 Deputy Sheriffs Share Posted July 8, 2020 On 7/6/2020 at 9:22 AM, boriquadelbronx@hotmail.co said: Thanks for moving my post to the correct place. I did not see any forum for version 5 of P3D Fair point. I have a request in to update the title. Until then, Otto’s point is valid and good advice. Link to comment Share on other sites More sharing options...
Precision Approacher 2 Posted July 8, 2020 Author Share Posted July 8, 2020 Hello Herman, The Windows Event logs are provided below. I wasn't sure if you needed the General Tab or Details Tab, so I've provided both. Thank you. Regards, Jaime Event General Tab.pdf Event Details Tab.pdf Link to comment Share on other sites More sharing options...
Deputy Sheriffs Herman 1591 Posted July 8, 2020 Deputy Sheriffs Share Posted July 8, 2020 Someone else, perhaps Otto, will have to reply further as I'm far less knowledgeable on this than he is. Thanks, though, for the requested logs. Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted July 9, 2020 Aerosoft Share Posted July 9, 2020 Unfortunately that shows just an error in the sim itself. To be honest not something terribly special in P3d V5. Link to comment Share on other sites More sharing options...
Precision Approacher 2 Posted July 9, 2020 Author Share Posted July 9, 2020 Hi Herman, In reference to your response, can you please forward the event logs I sent you to Otto. Thanks. Regards, Jaime Link to comment Share on other sites More sharing options...
Deputy Sheriffs masterhawk 799 Posted July 9, 2020 Deputy Sheriffs Share Posted July 9, 2020 Kernelbase.dll crash could be a lot. Can you try it with a fresh prepar3d.cfg file and the default settings, please? Just delete the old file. Can you also please run this tool and pot the report? It will collect some basic information about the hardware the versions of the runtimes. https://forum.aerosoft.com/applications/core/interface/file/attachment.php?id=147687 Link to comment Share on other sites More sharing options...
Precision Approacher 2 Posted July 10, 2020 Author Share Posted July 10, 2020 Hello, I tried to run the tool you sent me, but it took me to your main page and gave the following error: "This attachment is not available. It may have been removed or the person who shared it may not have permission to share it to this location." Also, I'm not sure how to get a fresh P3D cfg file since the sim is already installed on my computer. But I've attached a copy of the cfg file for your review. I haven't changed it, but maybe you can find something that's wrong with it. As for my hardware, here it is: Processor: AMD Ryzen 9 3950X Processor (16x 3.5GHZ/64MB L3 Cache) Memory: 128 GB [32 GB x4] DDR4-3200 Memory Module - G.SKILL Trident Z (RGB LED) Video Card: NVIDIA GeForce RTX 2080TI SUPER -118GB GDDR6 - GIGABYTE GAMING OC (VR-Ready) Regards, Jaime Prepar3D.cfg Link to comment Share on other sites More sharing options...
Deputy Sheriffs masterhawk 799 Posted July 11, 2020 Deputy Sheriffs Share Posted July 11, 2020 6 hours ago, boriquadelbronx@hotmail.co said: Hello, I tried to run the tool you sent me, but it took me to your main page and gave the following error: "This attachment is not available. It may have been removed or the person who shared it may not have permission to share it to this location." Also, I'm not sure how to get a fresh P3D cfg file since the sim is already installed on my computer. But I've attached a copy of the cfg file for your review. I haven't changed it, but maybe you can find something that's wrong with it. As for my hardware, here it is: Processor: AMD Ryzen 9 3950X Processor (16x 3.5GHZ/64MB L3 Cache) Memory: 128 GB [32 GB x4] DDR4-3200 Memory Module - G.SKILL Trident Z (RGB LED) Video Card: NVIDIA GeForce RTX 2080TI SUPER -118GB GDDR6 - GIGABYTE GAMING OC (VR-Ready) Regards, Jaime Prepar3D.cfg 19.28 kB · 1 download Ok, bad link from me. Please, Can you grab the tool from this post? https://forum.aerosoft.com/index.php?/topic/154629-having-trouble-with-throttle-with-a330/&do=findComment&comment=988778 Link to comment Share on other sites More sharing options...
Precision Approacher 2 Posted July 12, 2020 Author Share Posted July 12, 2020 Hello, Here are the Hardware Tool results. Thank you. Regards, Jaime Hardware Tool Results.TXT Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4162 Posted July 13, 2020 Deputy Sheriffs Share Posted July 13, 2020 Thx, I can see that your documents folder is linked to OneDrive. This will cause endless trouble. Make sure that you unlink it from OneDrive. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.