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regis902

A330 CTD When Loading Flight P3Dv5

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Hello, I am having a repeatable CTD when loading the A330 in P3Dv5 HF1, kernalbase.dll.  I was sure to disable antivirus on downloading and installing the aircraft.  I have double checked that all aerosoft folders, P3D folder are excluded from Windows Defender antivirus and that all accounts have full permissions for these folders.  I tried disabling trueglass and deleting the prepar3d.cfg file and shaders.  I can select the aircraft from the start up menu, it loads to 100% then crashes while the screen is still black.  

 

I took the liberty of running the program that others having CTD issues were asked to run, results are below.

 

Hardware
--------
CPU Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz
GPU NVIDIA GeForce RTX 2080 Ti (2560 x 1440 x 4294967296 colors)
GPU Driver 445.87
RAM 16GB @ 3200MHz

Microsoft Windows
-----------------
Windows 10 Post April 2020 (2004) Update 64-bit

User Profile and Document Folders
---------------------------------
User Profile Location:
Environment.GetFolderPath =        C:\Users\dave
Volatile Environment\USERPROFILE = C:\Users\dave

Documents Folder:
Environment.GetFolderPath = E:\Libraries\Documents
Shell Folders\Personal =    E:\Libraries\Documents


Microsoft .NET Framework 1.0 - 4.0
----------------------------------
.NET Framework DF
.NET Framework 2.0.50727 Service Pack 2
.NET Framework 3.0 Service Pack 2
.NET Framework 3.5 Service Pack 1
.NET Framework 4
.NET Framework 4.0

Microsoft .NET Framework 4.5+
-----------------------------
.NET Framework 4.7.2 or later (only latest version is shown)

Microsoft Flight Simulator X & Lockheed Martin Prepar3D
-------------------------------------------------------
Prepar3D v5.x (5.0.24.34874) found at: X:\Lockheed Martin\Prepar3D v5\
Prepar3D v4.x (4.5.13.32097) found at: D:\Lockheed Martin\Prepar3D v4\
Prepar3D v3.x (4.5.13.32097) found at: D:\Lockheed Martin\Prepar3D v4\
FSX Steam Edition not installed
FSX SP2/Acceleration not installed

X-Plane 10 & 11
---------------
X-Plane 11 locations:
• X:\SteamLibrary/steamapps/common/X-Plane 11\

X-Plane 10 not installed

Microsoft XAudio2
-----------------
XAudio2_9.dll found: 10.0.18362.1 (WinBuild.160101.0800)
XAudio2_8.dll found: 10.0.18362.1 (WinBuild.160101.0800)
XAudio2_7.dll found: 9.29 (DXSDK_JUN10.100602-0421)
XAudio2_6.dll found: 9.28 (DXSDK_FEB10.100204-0932)
XAudio2_5.dll found: 9.27 (DXSDK_AUG09.090904-1620)
XAudio2_4.dll found: 9.26 (DXSDK_MAR09.090316-1354)
XAudio2_3.dll found: 9.25 (DXSDK_NOV08.081027-0939)
XAudio2_2.dll found: 9.24 (DXSDK_AUG08.080731-0600)
XAudio2_1.dll found: 9.23 (DXSDK_JUN08.080530-1349)
XAudio2_0.dll found: 9.22 (DXSDK_MAR08.080305-1539)


Simconnect, SDKs and Visual C++ Redistributables
------------------------------------------------
Microsoft ESP SimConnect Client v1.0.20.0 - (Version Data: 1.0.20.0)
Microsoft Flight Simulator SimConnect Client v10.0.60905.0 - (Version Data: 10.0.60905.0)
Microsoft Flight Simulator SimConnect Client v10.0.61242.0 - (Version Data: 10.0.61242.0)
Microsoft Flight Simulator SimConnect Client v10.0.61259.0 - (Version Data: 10.0.61259.0)
Microsoft Visual C++ 2005 Redistributable - (Version Data: 8.0.56336.0)
Microsoft Visual C++ 2005 Redistributable - (Version Data: 8.0.61001.0)
Microsoft Visual C++ 2005 Redistributable - (Version Data: 8.0.50727.0)
Microsoft Visual C++ 2005 Redistributable (x64) - (Version Data: 8.0.56336.0)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 - (Version Data: 9.0.30729.0)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 - (Version Data: 9.0.30729.0)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 - (Version Data: 9.0.21022.0)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 - (Version Data: 9.0.30729.0)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 - (Version Data: 9.0.30729.0)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 - (Version Data: 10.0.40219.0)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 - (Version Data: 10.0.40219.0)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030 - (Version Data: 11.0.61030.0)
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030 - (Version Data: 11.0.61030.0)
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030 - (Version Data: 11.0.61030.0)
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030 - (Version Data: 11.0.61030.0)
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40660 - (Version Data: 12.0.40660.0)
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40660 - (Version Data: 12.0.40660.0)
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005 - (Version Data: 12.0.21005.0)
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005 - (Version Data: 12.0.21005.0)
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.25.28508 - (Version Data: 14.25.28508.0)
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.25.28508 - (Version Data: 14.25.28508.0)
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.25.28508 - (Version Data: 14.25.28508.0)
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.25.28508 - (Version Data: 14.25.28508.0)
Prepar3D v4 Academic Client - (Version Data: 4.5.13.0)
Prepar3D v4 Content - (Version Data: 4.5.13.0)
Prepar3D v4 Scenery - (Version Data: 4.5.13.0)
Prepar3D v4 SDK 4.5.13.32097 - (Version Data: 4.5.13.0)
Prepar3D v5 Academic Client - (Version Data: 5.0.24.0)
Prepar3D v5 Content - (Version Data: 5.0.24.0)
Prepar3D v5 Scenery - (Version Data: 5.0.24.0)
Prepar3D v5 SDK 5.0.24.34874 - (Version Data: 5.0.24.0)
 

Eventviewer file is attached.  Thanks for any assistance.

 

Dave

A330 Crash.evtx

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Another Dave here.... with exactly the same problem.
No matter the airport, the weather or any other parameter, P3Dv5 crashes when finishing loading the A330, after few seconds of black screen and a "program not responding" alert.
Fresh reinstall as well, to no avail.

Thanks!

 

EDIT:

I've just installed the A320-321.
Same issue, P3D crashes when loading a flight.

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The kernelbase.dll error is the most weired one. In 99.9% of all cases it points to a broken systemfile. In some cases a Windows update solved it, in other cases a reinstall of all MSVisual C++ redistributables solved it and other had to do a fresh install of their Windows.

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Hi Otto,
Sorry but no kernelbase.dll error here.
The flight loads and P3D vanishes suddenly. No faulty event in Windows.
 

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Yeah the A330 is a no go for me as well with CTD upon loading. No other planes do this.

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We now had 13 systems where the aircraft crashes the sim investigated to some depth. In three cases it was a simple question of making sure the .net files were correct. The others were more complex and we could not point directly to an issue. Five of those users did a refresh of their system and did not have the issue anymore. That clearly indicates a problem with some OS files.

 

That something like this happens with one product and not with another is very easy to explain. First of all we use the very latest compilers (makes the code faster) and not everybody does that. Secondly, every add-on uses different things, for example we use HTML files a lot, have a web browser running in the aircraft etc. 

 

 

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On 6/23/2020 at 5:12 AM, Mathijs Kok said:

We now had 13 systems where the aircraft crashes the sim investigated to some depth. In three cases it was a simple question of making sure the .net files were correct. The others were more complex and we could not point directly to an issue. Five of those users did a refresh of their system and did not have the issue anymore. That clearly indicates a problem with some OS files.

 

That something like this happens with one product and not with another is very easy to explain. First of all we use the very latest compilers (makes the code faster) and not everybody does that. Secondly, every add-on uses different things, for example we use HTML files a lot, have a web browser running in the aircraft etc. 

 

 

Well it seems after I installed the latest update from LM the problem is solved. Installed the HF yesterday and installed the A330 and so far so good. 

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Oh and also Mathijs my issue was the VC runtime crash which I was getting with PMDG’s 747 as well but after the latest update from LM it’s solved on my end. Now I haven’t done a lot of testing but before I couldn’t load the A330 or the 747 and change views without it CTD with VC runtime. But that seems to be fixed with HF2  fingers crossed

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Because we believe this topic has been answered we have closed it. If you have any more questions feel free to open a new topic.

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