leo9797 Posted December 13, 2019 Share Posted December 13, 2019 Dear Aerosoft Team, i just recieved a seven € refund from my A330 purchase. Thank you for your efforts to keep up to your promises. It is not the norm nowadays. All the best for you Daniel 1 2 Link to comment Share on other sites More sharing options...
Beat578 Posted December 16, 2019 Share Posted December 16, 2019 Same here. It was a huge surprise, I didn't expected that. Thank you very much. 1 Link to comment Share on other sites More sharing options...
Root Admin Mathijs Kok Posted December 16, 2019 Root Admin Share Posted December 16, 2019 If all has gone well, everybody who was entitled to the discount and did not get it has been refunded now. If not, contact us on support@aerosoft.com Link to comment Share on other sites More sharing options...
Brit Posted December 16, 2019 Share Posted December 16, 2019 Not got anything, how do you know you have received it? Link to comment Share on other sites More sharing options...
Aerosoft Tom A320 Posted December 16, 2019 Aerosoft Share Posted December 16, 2019 26 minutes ago, Brit said: Not got anything, how do you know you have received it? Check your bank account, paypal account or credit card account, depending how you have payed your A330 with. Link to comment Share on other sites More sharing options...
Brit Posted December 16, 2019 Share Posted December 16, 2019 Checked my paypal and no refund. Although I did select the pay after delivery option. Link to comment Share on other sites More sharing options...
Aerosoft Tom A320 Posted December 16, 2019 Aerosoft Share Posted December 16, 2019 Have you bought within the first 24 hours after release and therefore qualified for the discount? If yes, just follow Mathijs' suggestion. Link to comment Share on other sites More sharing options...
Brit Posted December 19, 2019 Share Posted December 19, 2019 I've emailed support 4 days ago but no response Link to comment Share on other sites More sharing options...
Root Admin Mathijs Kok Posted December 19, 2019 Root Admin Share Posted December 19, 2019 I do not see a mail with the email account you use in the forum in our ticket system. Did you write to support@aerosoft? Link to comment Share on other sites More sharing options...
Brit Posted December 19, 2019 Share Posted December 19, 2019 Yes I did Link to comment Share on other sites More sharing options...
Aerosoft Tom A320 Posted December 19, 2019 Aerosoft Share Posted December 19, 2019 As it did not reach its destination, I would suggest to send the email again. Link to comment Share on other sites More sharing options...
Brit Posted December 19, 2019 Share Posted December 19, 2019 I've resent it. Link to comment Share on other sites More sharing options...
Root Admin Mathijs Kok Posted December 20, 2019 Root Admin Share Posted December 20, 2019 And it have been replied to. Link to comment Share on other sites More sharing options...
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