leo9797 3 Posted December 13, 2019 Share Posted December 13, 2019 Dear Aerosoft Team, i just recieved a seven € refund from my A330 purchase. Thank you for your efforts to keep up to your promises. It is not the norm nowadays. All the best for you Daniel Link to comment https://forum.aerosoft.com/index.php?/topic/149108-recieved-refund/ Share on other sites More sharing options...
Beat578 32 Posted December 16, 2019 Share Posted December 16, 2019 Same here. It was a huge surprise, I didn't expected that. Thank you very much. Link to comment https://forum.aerosoft.com/index.php?/topic/149108-recieved-refund/#findComment-959192 Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51562 Posted December 16, 2019 Aerosoft Share Posted December 16, 2019 If all has gone well, everybody who was entitled to the discount and did not get it has been refunded now. If not, contact us on support@aerosoft.com Link to comment https://forum.aerosoft.com/index.php?/topic/149108-recieved-refund/#findComment-959196 Share on other sites More sharing options...
Brit 3 Posted December 16, 2019 Share Posted December 16, 2019 Not got anything, how do you know you have received it? Link to comment https://forum.aerosoft.com/index.php?/topic/149108-recieved-refund/#findComment-959202 Share on other sites More sharing options...
Deputy Sheriffs Tom A320 4928 Posted December 16, 2019 Deputy Sheriffs Share Posted December 16, 2019 26 minutes ago, Brit said: Not got anything, how do you know you have received it? Check your bank account, paypal account or credit card account, depending how you have payed your A330 with. Link to comment https://forum.aerosoft.com/index.php?/topic/149108-recieved-refund/#findComment-959213 Share on other sites More sharing options...
Brit 3 Posted December 16, 2019 Share Posted December 16, 2019 Checked my paypal and no refund. Although I did select the pay after delivery option. Link to comment https://forum.aerosoft.com/index.php?/topic/149108-recieved-refund/#findComment-959224 Share on other sites More sharing options...
Deputy Sheriffs Tom A320 4928 Posted December 16, 2019 Deputy Sheriffs Share Posted December 16, 2019 Have you bought within the first 24 hours after release and therefore qualified for the discount? If yes, just follow Mathijs' suggestion. Link to comment https://forum.aerosoft.com/index.php?/topic/149108-recieved-refund/#findComment-959226 Share on other sites More sharing options...
Brit 3 Posted December 19, 2019 Share Posted December 19, 2019 I've emailed support 4 days ago but no response Link to comment https://forum.aerosoft.com/index.php?/topic/149108-recieved-refund/#findComment-959969 Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51562 Posted December 19, 2019 Aerosoft Share Posted December 19, 2019 I do not see a mail with the email account you use in the forum in our ticket system. Please login to display this image. Did you write to support@aerosoft? Link to comment https://forum.aerosoft.com/index.php?/topic/149108-recieved-refund/#findComment-959976 Share on other sites More sharing options...
Brit 3 Posted December 19, 2019 Share Posted December 19, 2019 Yes I did Link to comment https://forum.aerosoft.com/index.php?/topic/149108-recieved-refund/#findComment-959994 Share on other sites More sharing options...
Deputy Sheriffs Tom A320 4928 Posted December 19, 2019 Deputy Sheriffs Share Posted December 19, 2019 As it did not reach its destination, I would suggest to send the email again. Link to comment https://forum.aerosoft.com/index.php?/topic/149108-recieved-refund/#findComment-959997 Share on other sites More sharing options...
Brit 3 Posted December 19, 2019 Share Posted December 19, 2019 I've resent it. Link to comment https://forum.aerosoft.com/index.php?/topic/149108-recieved-refund/#findComment-959998 Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51562 Posted December 20, 2019 Aerosoft Share Posted December 20, 2019 And it have been replied to. Link to comment https://forum.aerosoft.com/index.php?/topic/149108-recieved-refund/#findComment-960103 Share on other sites More sharing options...
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