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miccasharon

A330 random CTD when changing view

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During installation, I got a error setting up Visual C++ (x64) ver 14.0.24123. as "Other version already installed"

Then no gear, go gauge.

 

As instructions in this forum, I installed latest version of Visual C++ both (x64) and (x86). 

https://support.microsoft.com/en-au/help/2977003/the-latest-supported-visual-c-downloads

 

Now, everything works fine but when I switch view from cockpit to external or using vc view bar(Upper left on the cockpit), I have CTD randomly at any location no matter at which airport what season, what time. 

 

error view says "kernelbase.dill error".

 

Any solutions for this?

 

Thank you for your help.

 

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You say randomly meaning you can't force it?

 

CTD with changing views are an issue for P3D for some time but we only seen it in external view.

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Mathijs,

 

Sorry for my poor English.

 

I mean, When I click any widnow on view bar to change view, It goes to CTD. But not all the time, Let's say 70-80% of the time.

Changing from VC to external view or external to VC, it will goes CTD but only 10-20% of the time. 

 

P3D freezes few second and CTD.

 

Thanks for your patient.

 

Yuki 

 

 

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You English is fine!

Can you check the windows event log to see if there is any error relating to P3D?

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Mathijs,

 

error view says "kernelbase.dill error".

 

BTW, cut off anti-virus during installation, reboot after any changes,  Windows10 update done.

 

No joy yet.

 

Yuki

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For additional info,

 

I also own A318-319, 320-321 professional and they all working fine.

 

Hope you guys can gimme idea how to fix this.

 

yuki

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Here it is

 

+ System 

  - Provider 

   [ Name]  Application Error 
 
  - EventID 1000 

   [ Qualifiers]  0 
 
   Level 2 
 
   Task 100 
 
   Keywords 0x80000000000000 
 
  - TimeCreated 

   [ SystemTime]  2019-12-10T12:26:44.846279500Z 
 
   EventRecordID 5054 
 
   Channel Application 
 
   Computer DESKTOP-P98S1UA 
 
   Security 
 

- EventData 

   Prepar3D.exe 
   4.5.13.32097 
   5d8abf93 
   KERNELBASE.dll 
   10.0.18362.476 
   83c3d83a 
   c0020001 
   000000000003a839 
   186c 
   01d5af50bd638b20 
   D:\Prepar3Dv4\Prepar3D.exe 
   C:\Windows\System32\KERNELBASE.dll 
   8160b24a-709a-455e-aafa-560793e6e37b 
 

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Yeah that is very typical of the issue with P3D. But again we only see this externally so I would advise you to fully delete and re-install the client.

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Mathijs,

 

I'm sorry to say that I deleted & re-installed client but no joy still.

 

Though I need to do further test, I notice It may cause CTD if I change view from VC to external with ATC text window on and also when I try to open Map screen every time.

It will automatically CTD.

 

I done test with A320 with same condition but everything works fine. Also tested other add on aircraft, all works fine.

 

It will happen only with A330.......

 

I like the bird and appreciate your excellent work and also your kind support.

 

Hope we can find some way to solve this.

 

I doubt there may be something wrong with Visual C++ ???

 

Yuki

 

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Mathijs,

 

Tried it but no joy..........

 

Now not immediately CTD but p3d4 hungs for seconds and got to CTD.

 

I tried to turn off view bar, but still get to CTD when change view from VC to External. 

I also tried to turn off "view system", No success........

 

It's so sad if i have to give up this beautiful bird.

 

I'm so confusing coz I totally have no problem with A318-321.  

 

Here is error log,

 

+ System 

  - Provider 

   [ Name]  Application Hang 
 
  - EventID 1002 

   [ Qualifiers]  0 
 
   Level 2 
 
   Task 101 
 
   Keywords 0x80000000000000 
 
  - TimeCreated 

   [ SystemTime]  2019-12-10T17:40:24.504225400Z 
 
   EventRecordID 6928 
 
   Channel Application 
 
   Computer DESKTOP-P98S1UA 
 
   Security 
 

- EventData 

   Prepar3D.exe 
   4.5.13.32097 
   2c38 
   01d5af7fe6f848ad 
   66 
   D:\Prepar3Dv4\Prepar3D.exe 
   8a663e3c-16a6-4309-bd6d-1ef572e11976 
    
    
   Unknown 
   55006E006B006E006F0077006E0000000000 


--------------------------------------------------------------------------------

Binary data:


In Words

0000: 006E0055 006E006B 0077006F 0000006E 
0010: 0000    


In Bytes

0000: 55 00 6E 00 6B 00 6E 00   U.n.k.n.
0008: 6F 00 77 00 6E 00 00 00   o.w.n...
0010: 00 00 
 

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I install update ver 1.0.0.1

 

Still P3d hungs when change view from VC to external or use view bar.

 

I notice most of the time it will happen when I open ATC window in VC and change view to external or when open map window.

It will never happen on A318-321 with same situation

 

This time, its not immediate CTD but P3d4 hungs.

 

I wonder why it happen only for me............

 

I'm using Active sky and environmental force.

 

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I just had this CTD too, was about to start push back, went to change view then it crashed the sim.

 

The program Prepar3D.exe version 4.5.13.32097 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
 Process ID: 2c9c
 Start Time: 01d5af86c07cc136
 Termination Time: 49
 Application Path: C:\Program Files\Lockheed Martin\Prepar3D v4\Prepar3D.exe
 Report Id: 5951084e-721d-4a24-a166-b3fe9a983618
 Faulting package full name:
 Faulting package-relative application ID:
 Hang type: Unknown

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Hang" />
    <EventID Qualifiers="0">1002</EventID>
    <Level>2</Level>
    <Task>101</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2019-12-10T19:07:11.758015600Z" />
    <EventRecordID>23344</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Richards-Pc-1983</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Prepar3D.exe</Data>
    <Data>4.5.13.32097</Data>
    <Data>2c9c</Data>
    <Data>01d5af86c07cc136</Data>
    <Data>49</Data>
    <Data>C:\Program Files\Lockheed Martin\Prepar3D v4\Prepar3D.exe</Data>
    <Data>5951084e-721d-4a24-a166-b3fe9a983618</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>Unknown</Data>
    <Binary>55006E006B006E006F0077006E0000000000</Binary>
  </EventData>
</Event>

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Captain,

 

It's goooood to know I have somebody with me!

(Actually not good, It's so bad that both of us have a problem)

 

My case, yes, it happens also when I push back the bird.

 

i think something went wrong on view system of this bird coz it never happen other add-on aircraft include their Airbus narrow body series. And also this will happen anywhere regardless default airport, add-on airport or even up in the sky. I don't think this is conflict with some add-ons scenery or whatever.

 

Hope we can find a way to solve this.  

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Captain Bambi,

 

In your case, ATC window opened when hang or CTD happened? 

How about when you open Map? No CTD or Hang?

 

Hope guys from Aerosoft can give us some idea to solve this.

 

Yuki

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Unfortunately there is very little we can do about it.  It is a known issue on P3D changing views. I see it once or twice a week.

If you happen to find a reliable way to trigger it we can talk to Lockheed and see if they can fix it.

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Thanks Mathijs.

 

So far, when I use view bar to change view, to open map view, and change view from cockpit to external while open ATC window, most of the time, P3D hungs and CTD.

 

I will do far more test & investigation and get you back.

 

Thanks for your kind assistance

 

yuki 

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This also happens to me but only on pushing back it would seem, in flight I have zero trouble at all aswell as on the ground but on pushback whether its a Ultimate Ground Crew X issue or not I'm unsure, I had 2 CTD's yesterday pushing back and one today using UGCX but when I used GSX yesterday it was fine.

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P3D version is  "4.5.13.32097"

 

WIN10, i7-9700K, Nvdia 1070ti. AS4, EF5 installed.

All drivers updated.

 

GSX2 installed but not using for pushback.

In my case, CDT will happen anywhere not only on ground but up in the air.

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These are always either very simple issues or very complex. Every you reported looks okay yet you have an issue where thousands of people do not. 

In your shoes I would do a new client install. If you have only modern add-ons that use the correct way of installing in the sim that's half an hour of work if we save the add-ons.cfg file.

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Yeah Mathijs, I tried already.

Remove & re-install client.

 

I know most of them having no problem.

 

Maybe I am very unlucky guy.

 

Anyways, I appreciate your kind assistance. 

 

Thanks

 

Yuki

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