Support overload. We are currently seeing 65% more demand for support then we normally see. We can only assume this is because more people are at home due to the corona crises. Our complete support staff is online and they are working flat out, but it will take some days before we can scale up resources. Please be patient.

Jump to content

Archived

This topic is now archived and is closed to further replies.

Robk47

connection error

Recommended Posts

Hi Guys,

 

I am trying to er install the following add ons. GA1,GA3, Paris, and AS LPMA. I have purchased these airports via Simmarket and already sent them a ticket. I followed their instruction to the letter to leave the aerosoft download shop marked then fill in the Email address password and serial number. All I get is No secure connection. I have no problems with my other add ons  Aerosoft and non aerosoft ones. Any help would be appreciated. Win 7 + FS9

 

Thank You 

Share this post


Link to post
Share on other sites

From the "connection error" I see  that you are using the Launcher. Don't do that. It's not used to activate AS flightsim products anymore. Just fire up the installers of the individual add-on you bought and enter your license information (email + serial) there.

The installer do not do an online check of the license information.

Share this post


Link to post
Share on other sites

Thanks Tom,

 

I am not using the Launcher I have been doing then individually and still comes up with same msg.Grrrrr

 

Rob

Share this post


Link to post
Share on other sites

Rob, could you please post a screenshot of the error message? No AS addon needs an internet connection when being installed.

Also please tell us the version numbers of the addons you are trying to install.

Share this post


Link to post
Share on other sites

Sorry, I had to hide your screenshots. Do not post any license strings publicly into a forum!

 

Regarding the screenshots: none of them show any of the products you have listed. 

Share this post


Link to post
Share on other sites

OK, Your Screenshot shows "Wonderfull Madeira" which is not an Aerosoft product, but only sold by Aerosoft and the installer requires indeed an internet connection. As I do not know whether the installer is the original installer from PT Sim, I can only advise you to contact Aerosofts support at support@aerosoft.com and point them to this topic.

Share this post


Link to post
Share on other sites

×
×
  • Create New...