With all due respect.... I'm pretty sure the customer interaction here died under your very nose as project manager here still.
The main difference would have been more closed threads "Because we believe this topic has been answered..." and more ridiculing customers because you can not reproduce the issue so it HAS to be the customer at fault.
I will happily admit I'd be happy if the CRJ finally gets an update, it deserves to be done justice. But Hans has shown in the past that he is unable to do it justice over multiple versions for multiple sims, so the confidence level is simply not high. Showing a nothingburger video that is light on actual bug fixes but heavy on the "look it is prettier and does Simbrief integration now" does not improve that situation. For example, if the LNAV is not fixed, what good does loading a Simbrief plan do us? If holds are still broken, what good does the new model with a cabin do us?
If you want to get the customers who have been let down time and time again to be a bit more positive, communicate and let us know what we can actually expect in terms of fixes for known problems in the update.
And please drop the BS about this being a marketing thing. Marketing would keep the momentum going. You'd wait a day or two and drop something new, wait a bit again, drop something new. And it would go through known channels, not a random beta testers experience on a small channel. If this is the current Aerosofts or Hans his idea of marketing, something is very wrong.