Eddy_ 9 Posted April 11, 2023 Share Posted April 11, 2023 Hi there, I found problem of jet bridge connection at EBBR when I tried to connect it to the Headwind a330-900 neo. The jet bridge seems not long enough to correctly connect to the aircraft. I tried both gate medium and gate heavy and neither of them works. Could you please provide some solutions to the problem? Thank you! Best Wishes! Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted April 14, 2023 Aerosoft Share Posted April 14, 2023 Can you show a screenshot of that? Link to comment Share on other sites More sharing options...
Eddy_ 9 Posted April 15, 2023 Author Share Posted April 15, 2023 10 hours ago, Mathijs Kok said: Can you show a screenshot of that? Yes. The first picture is at Gate 171 (Heavy). When I tried to connect the jet bridge on EFB, the jet bridge and the stair truck started moving at the same time; eventually, the jet bridge stopped moving and connected at the wrong place. The second and third picture is at Gate 145 R (Medium). Thank you! Please login to display this image. Please login to display this image. Please login to display this image. 1 Link to comment Share on other sites More sharing options...
Eddy_ 9 Posted April 15, 2023 Author Share Posted April 15, 2023 Here is a screenshot of another angle of Gate 171. Please login to display this image. Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted April 15, 2023 Aerosoft Share Posted April 15, 2023 Are you sure the aircraft has the correct door location defined? Link to comment Share on other sites More sharing options...
Eddy_ 9 Posted April 15, 2023 Author Share Posted April 15, 2023 33 minutes ago, Mathijs Kok said: Are you sure the aircraft has the correct door location defined? I tested at a few other gates (e.g. from gate 150-160) and found out that they all connect correctly. Only gate 171 and 145R have problems which is kinda weird. Link to comment Share on other sites More sharing options...
Developer Jo Erlend 2145 Posted April 16, 2023 Developer Share Posted April 16, 2023 Hi, looking at stand 171 the jetway is indeed shorter in the sim than what it is in real life, I'll look into that for the next update. Until then you can use the other heavy stand at Pier A 174, as that should connect just fine to the A330. (When a stand at Brussels has a "left" or "right" suffix larger aircraft usually park on the left while smaller aircraft park on the right stand.) 2 1 Link to comment Share on other sites More sharing options...
Eddy_ 9 Posted April 16, 2023 Author Share Posted April 16, 2023 8 hours ago, Jo Erlend said: Hi, looking at stand 171 the jetway is indeed shorter in the sim than what it is in real life, I'll look into that for the next update. Until then you can use the other heavy stand at Pier A 174, as that should connect just fine to the A330. (When a stand at Brussels has a "left" or "right" suffix larger aircraft usually park on the left while smaller aircraft park on the right stand.) Got it. Thank you！ Link to comment Share on other sites More sharing options...
Deputy Sheriffs Herman 1591 Posted April 16, 2023 Deputy Sheriffs Share Posted April 16, 2023 Because we believe this topic has been answered we have closed it. If you have any more questions feel free to open a new topic. Link to comment Share on other sites More sharing options...
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