Goshob 23 Posted December 19, 2022 Share Posted December 19, 2022 Good day Gentlemen, Please note that I had installed the boxed version of MSFS Premium Deluxe on my computer using the disks and it was working properly at the beginning. I made some updates to my hardware configuration recently, which means getting a more powerful CPU. Unfortunately, I was unable to run the product after that. The attached message was shown every time when I try to start the MSFS and the program holds. I tried removing the program and reinstalling it as described here: https://flightsimulator.zendesk.com/hc/en-us/articles/360016107019-How-to-repair-or-remove-and-do-a-clean-install-of-Microsoft-Flight-Simulator-on-Microsoft-Store Unfortunately with no success. Every time when I launch the Startup.exe from Disk 1 at administrator mode, the only stage I reach is the Microsoft Store where they are offering me to buy the simulator again. Kindly advise what I should do for getting the simulator be installed and working again. Regards: Georgi Please login to display this image. Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted December 19, 2022 Aerosoft Share Posted December 19, 2022 Did you change any hardware? Motherboard? Link to comment Share on other sites More sharing options...
Goshob 23 Posted December 22, 2022 Author Share Posted December 22, 2022 Good evening! I changed the CPU, including the main board. Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted December 22, 2022 Aerosoft Share Posted December 22, 2022 Well yeah, then you know what caused it. lol. Well known issue, loads of solutions online, but I would start with this one: https://answers.microsoft.com/en-us/xbox/forum/all/clip-license-device-id-does-not-match-the-device/065cb0a8-1edf-4187-bf63-af985b33e89f Link to comment Share on other sites More sharing options...
Goshob 23 Posted December 24, 2022 Author Share Posted December 24, 2022 Good evening, Thank you very much for the support! Similar instructions I got from the Helpdesk also: 1. Download and install the latest version of the Xbox PC app; 2. Click the Microsoft Flight Simulator icon on the left sidebar; 3. Click the "Install", "Play" or "Update" button. If an install or download is required you will be able to click the launch button after completion. Thanks to Mr. Tom Flashman issue sorted and everything works perfectly normal now. You can close the topic, if you wish now. Merry Christmas and Prosperous New Year to all! 1 Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4162 Posted December 24, 2022 Deputy Sheriffs Share Posted December 24, 2022 Glad you got it sorted. Merry Christmas and a happy new year. Link to comment Share on other sites More sharing options...
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